Hospital Surgical Rep - New Haven & Hartford, CT - job 1 of 2

The core responsibilities of a Hospital Surgical Representative at Allergan Aesthetics include meeting and exceeding sales targets, conducting product evaluations, and building and maintaining relationships with key stakeholders such as physicians and purchasing administrators. You will also engage in product in-servicing to drive customer conversions and increase account penetration for Allergan’s medical products.

To be a successful candidate for the Hospital Surgical Representative role at Allergan Aesthetics, you should have a bachelor’s degree in health, sciences, pharmacy, or a business-related field or equivalent industry experience. At least three years of experience in surgical or specialty sales is required, with a preference for candidates who have experience in hospital sales and knowledge of surgical procedures.

Allergan Aesthetics is committed to the continuous development of its Hospital Surgical Representatives by offering a comprehensive training program that covers product knowledge, sales techniques, and effective communication strategies. Additionally, you'll work within a high-performance team where peer learning and mentorship are emphasized to help you succeed in your role.

As a Hospital Surgical Representative at Allergan Aesthetics, travel is a significant part of the job since you will be visiting various hospitals and surgical centers in the New Haven and Hartford areas. A valid driver’s license is required, and the travel may include regional trips to establish and nurture customer relationships, as well as attending relevant industry events.

The culture at Allergan Aesthetics is characterized by collaboration, innovation, and a commitment to excellence. Hospital Surgical Representatives are valued for their contribution to the team and are supported by a network of professionals who share a passion for enhancing patient care through advanced medical products. The environment encourages flexibility, adaptability, and a proactive approach to challenges.

When preparing for this question, consider discussing your prior experience in setting and achieving sales targets, including specific strategies you implemented such as regular client follow-ups, understanding customer needs, and leveraging data analytics to identify opportunities. Highlight measurable results from your past roles to showcase your effectiveness as a sales professional.

To answer this question, focus on your ability to listen actively to client concerns and address them effectively. Share a specific example where you successfully turned an objection into a positive outcome, showcasing your problem-solving skills and understanding of the product's value.

Be prepared to narrate a compelling story of how you identified a difficult prospect's specific needs and tailored your approach to address them. Emphasize your persistence and adaptability throughout the sales cycle and the strategies you used to ultimately convert them into a loyal customer.

Research and familiarize yourself with Allergan's product line prior to your interview, particularly the medical plastic and surgical products. Discuss key features and benefits of the products that align with the targets in the hospital sector and express your eagerness to transfer that knowledge to help customers understand how these products can meet their needs.

Explain your proactive approach to staying informed, mentioning resources such as industry publications, online seminars, and networking with peers in the field. You can also mention online courses or certifications you’ve pursued that enhance your understanding of the medical device industry.

Structure your response to emphasize how you value team collaboration in achieving sales goals. Provide an example where you played a pivotal role in a team effort, highlighting both your contributions and how teamwork drove the success of a project or sales initiative.

Discuss your understanding of operating room etiquette by highlighting respect for sterile fields, effective communication with other medical professionals, and the importance of maintaining a professional demeanor. Stress its significance in ensuring patient safety and facilitating smooth surgical procedures, which aligns with Allergan’s mission of excellence.

Discuss potential challenges such as competition in the surgical sales space or keeping up with rapid changes in medical technology. Emphasize how you plan to proactively address these obstacles through continuous learning and relationship building within the healthcare community.

Outline your process for establishing rapport, focusing on building trust through genuine interest in the client’s needs and challenges. Share strategies like setting up face-to-face meetings, providing valuable insights about Allergan’s products, and following up regularly to foster a long-term relationship.

Be ready to share an example where you simplified complex medical data into clear, relatable terms. Highlight your effective communication skills and how they helped bridge the gap between technical details and practical applications in a way that resonated with the audience.