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Hollister Co. - Assistant Manager, Smith Haven

Company Description

Abercrombie & Fitch Co. (NYSE: ANF) is a leading, global specialty retailer of apparel and accessories for men, women and kids through five renowned brands. The iconic Abercrombie & Fitch brand was born in 1892 and aims to make every day feel as exceptional as the start of a long weekend. abercrombie kids sees the world through kids’ eyes, where play is life and every day is an opportunity to be anything and better anything. The Hollister brand believes in liberating the spirit of an endless summer inside everyone and making teens feel celebrated and comfortable in their own skin. Gilly Hicks, offering intimates, loungewear and sleepwear, is designed to invite everyone to embrace who they are underneath it all. 

The brands share a commitment to offering products of enduring quality and exceptional comfort that allow consumers around the world to express their own individuality and style. Abercrombie & Fitch Co. operates approximately 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites www.abercrombie.comwww.abercrombiekids.comwww.hollisterco.com and www.gillyhicks.com.

Job Description

The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves everyday to create an inclusive place of belonging for their team and customers. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store’s organization.


What You’ll Do

  • Customer Experience
  • Drives Sales
  • OMNI Channel Fulfillment
  • Store Presentation and Sales Floor Supervision
  • Store & Stockroom Operations
  • Staffing, Scheduling, and Payroll Management
  • Training and Development
  • Communication
  • Asset Protection

Qualifications

What it Takes

  • Bachelor’s degree OR one year of supervisory experience in a customer-facing role
  • Strong problem-solving skills
  • Inclusion & Diversity Awareness
  • Ability to show up in a fast-paced and challenging environment
  • Team building skills
  • Self-starter
  • Strong interpersonal and communication skills
  • Drive to achieve results
  • Adaptability / Flexibility
  • Multi-Tasking
  • Fashion Interest & Knowledge

Additional Information

What You’ll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

  • Quarterly Incentive Bonus Program
  • Paid Time Off
  • Paid Volunteer Day per Year, allowing you to give back to your community
  • Merchandise Discount
  • Medical, Dental and Vision Insurance Available
  • Life and Disability Insurance
  • Associate Assistance Program
  • Paid Parental and Adoption Leave
  • 401(K) Savings Plan with Company Match
  • Training and Development
  • Opportunities for Career Advancement, we believe in promoting from within
  • A Global Team of People Who'll Celebrate you for Being YOU

The starting rate for this position is $24.00 per hour (i.e., the recruiting pay range for this position is $24.00 - $24.00 per hour). The starting rate and range may be modified in the future.

SEE WHAT IT’S LIKE TO #WORKATHCO - FOLLOW US ON INSTAGRAM @LIFEATANF

Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer

Average salary estimate

$49920 / YEARLY (est.)
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$49920K
$49920K

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What You Should Know About Hollister Co. - Assistant Manager, Smith Haven, Abercrombie and Fitch Co.

Are you ready to take your retail career to the next level? Hollister Co. is looking for a dynamic Assistant Manager to join our team at our Selden, NY location! In this exciting role, you'll blend your business acumen and creativity to drive sales and create an inviting atmosphere for our customers. The Assistant Manager plays a pivotal role in overseeing daily store operations, ensuring everything runs smoothly from opening to closing. You'll also have the chance to showcase your flair for fashion through store presentations and styling recommendations, while building a strong team culture through effective training and development. We're all about promoting from within, so this role is not just a job; it's a stepping stone to future leadership opportunities within our brand. If you're a self-starter with a passion for fashion and exceptional customer service, we want you to bring your best self every day to inspire your team and customers alike. Join Hollister Co. and help us make every day feel like an endless summer!

Frequently Asked Questions (FAQs) for Hollister Co. - Assistant Manager, Smith Haven Role at Abercrombie and Fitch Co.
What are the key responsibilities of an Assistant Manager at Hollister Co.?

As an Assistant Manager at Hollister Co., you will drive sales results, oversee daily store operations, and ensure best-in-class customer service. You'll manage everything from staffing and training to store presentation and operational efficiency.

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What qualifications are needed to be an Assistant Manager at Hollister Co.?

To qualify for the Assistant Manager role at Hollister Co., you should have a Bachelor’s degree or at least one year of supervisory experience in a customer-facing role, along with strong problem-solving and teamwork skills.

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How do Assistant Managers at Hollister Co. support employee development?

Assistant Managers at Hollister Co. are not only responsible for sales but also play a crucial role in recruiting, training, and developing their team members to ensure a thriving store environment.

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What does a typical day look like for an Assistant Manager at Hollister Co.?

A typical day for an Assistant Manager at Hollister Co. includes managing store operations, addressing customer needs, leading the team, and implementing marketing and promotional strategies to boost sales and store presentation.

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What benefits do Assistant Managers receive at Hollister Co.?

Assistant Managers at Hollister Co. enjoy a range of benefits, including competitive pay, a quarterly incentive bonus program, paid time off, discounts, and opportunities for career advancement within a supportive environment.

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Common Interview Questions for Hollister Co. - Assistant Manager, Smith Haven
How would you drive sales as an Assistant Manager at Hollister Co.?

To drive sales effectively, I would analyze customer trends, conduct regular training sessions for the team, and develop engaging in-store promotions that resonate with our target customers.

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What leadership qualities do you think are essential for an Assistant Manager?

Essential leadership qualities for an Assistant Manager include strong communication skills, adaptability, a positive attitude, and the ability to motivate and inspire a team to achieve common goals.

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Can you describe a time when you provided excellent customer service?

I recall a situation where a customer was unhappy with their purchase. I listened carefully to their concerns, offered solutions, and followed up to ensure their satisfaction, turning a negative experience into a positive one.

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How do you manage staff schedules efficiently?

I prioritize effective communication and use scheduling tools to ensure coverage while considering employee availability and peak store traffic times, ensuring operational efficiency and staff satisfaction.

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What strategies would you use to create an inclusive workplace?

I would foster open dialogue, respect diverse perspectives, and implement team-building activities that celebrate our differences, creating a culture where everyone feels valued and included.

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How would you handle a conflict between team members?

I believe addressing conflicts openly and fairly is key. I would facilitate a discussion between the parties to understand their perspectives and assist them in finding a resolution together.

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What do you think is the most important aspect of store presentation?

The most important aspect of store presentation is creating an inviting atmosphere that reflects our brand's identity and appeals to our target customers, encouraging them to explore and purchase products.

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How do you ensure compliance with company policies?

I ensure compliance by regularly reviewing policies with the team, leading by example, and addressing any breaches promptly to maintain a high standard of operational excellence.

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What techniques do you use for motivating your team?

I use a combination of positive reinforcement, clear communication of goals, and opportunities for personal growth to motivate my team and create a high-performing work environment.

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How familiar are you with fashion trends, and how can that benefit your role?

I stay updated on fashion trends through research and engagement in industry discussions, which helps me provide relevant styling recommendations and keeps our merchandise appealing to our customers.

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Founded in 1892, Abercrombie & Fitch Co (A&F) through its subsidiaries, is a specialty retailer of casual apparel for men, women and kids. Through stores and direct-to-consumer operations, the company is engaged in selling an array of products, in...

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DATE POSTED
March 19, 2025

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