Hollister - Key Lead, North Star

As a Key Lead at Abercrombie & Fitch in San Antonio, you will act as the Floor Supervisor, guiding Brand Representatives and Stock Associates to ensure seamless store operations. Your key responsibilities include fostering exceptional customer experiences, driving store performance, and coaching team members to meet daily sales goals, all while promoting an inclusive and dynamic environment.

To apply for the Key Lead position at Abercrombie & Fitch, you should have a high school diploma or equivalent. We prefer candidates with at least one year of retail experience. While supervisory experience is not mandatory, strong customer focus, communication skills, adaptability, and an understanding of fashion trends are essential for success in this role.

As a Key Lead at Abercrombie & Fitch, you can expect a flexible work schedule that typically ranges from 12-16 hours per week. However, you will be required to have availability during weekends, holidays, and peak business times, as hours may increase to support store operations.

Abercrombie & Fitch Co. offers a range of competitive benefits to associates, including flexible scheduling, a merchandise discount, quarterly sales incentives, training and development opportunities, and pathways for career advancement. We are committed to aligning our rewards with your lifestyle and needs.

Abercrombie & Fitch actively promotes diversity and inclusion through various Associate Resource Groups, community engagement opportunities, and a strong commitment to creating a welcoming environment for all employees. We believe that celebrating individuality is key to our company's culture.

Share a specific instance where your actions positively impacted a customer's experience, focusing on how you identified their needs and went above and beyond to meet them.

Discuss strategies you've used to foster a positive team environment, such as recognizing achievements, providing constructive feedback, and encouraging open communication among team members.

Explain your approach to operational tasks, such as maintaining product displays, managing stock levels, and ensuring that team members are aligned with store goals and customer service standards.

Provide an example of a conflict you navigated, and emphasize the importance of active listening and mediation to reach a resolution that fosters teamwork and morale.

Highlight methods you use to keep abreast of fashion trends, such as following industry publications, participating in relevant training, and observing customer preferences.

Discuss your time-management skills and how you determine which tasks are most critical to achieving store objectives during peak times while ensuring customer needs are met.

Describe your philosophy on coaching, including how you provide constructive feedback, encourage growth, and help team members develop their skills and confidence.

Discuss your commitment to inclusivity, including examples of initiatives or practices you have implemented to ensure a welcoming atmosphere for everyone.

Share potential strategies you would use, such as analyzing sales data, collaborating with team members for solutions, and enhancing customer engagement to boost sales.

Be prepared to discuss your leadership style with examples, whether it's being hands-on, supportive, or results-driven, emphasizing how it aligns with the values of Abercrombie & Fitch.