Hollister Co. - Assistant Manager, Smith Haven - job 1 of 3

As an Assistant Manager at Hollister Co., you’ll be responsible for driving sales results, overseeing daily store operations, managing stockroom operations, and ensuring staff engagement. Your role will also include enhancing the store presentation and providing best-in-class customer service. You will lead recruitment, train new hires, and help develop your team to create a thriving work environment that encourages creativity and inclusion.

To qualify for the Assistant Manager role at Hollister Co., you need either a bachelor’s degree or one year of supervisory experience in a customer-facing role. Strong interpersonal skills, problem-solving abilities, and a keen interest in fashion are crucial. Additionally, being adaptable and having the drive to achieve results are essential qualities for success in this position.

Hollister Co. offers a broad range of benefits for Assistant Managers including competitive pay, a quarterly incentive bonus program, medical, dental, and vision insurance, paid time off, and a 401(K) savings plan with company match. Other perks include merchandise discounts, life and disability insurance, training and development opportunities, and a paid volunteer day per year to contribute to your community.

At Hollister Co., career advancement is a core focus, underlined by a strong promote-from-within philosophy. Assistant Managers have access to comprehensive training and development programs that equip them with the skills and experience needed for future leadership roles. This means you’ll have the opportunity to grow and evolve in your career while making a difference at Hollister.

The Assistant Manager role at Hollister Co. is unique due to its combination of business strategy, creative input, and people management. This multifaceted position allows you to significantly influence store performance while fostering a supportive and inclusive environment for both customers and employees, making each day engaging and rewarding.

To drive sales effectively, I would utilize data analytics to understand customer preferences and buying patterns, implement strategic floor plans to enhance product visibility, and foster a customer-focused team culture to improve service levels.

Certainly! In a previous role, we were facing low stock levels of a popular item. I quickly coordinated with our stock team to rearrange inventory and effectively communicated with customers about alternative products, ensuring everyone left satisfied.

Handling conflicts requires a calm and open approach. I would facilitate a conversation between both parties, listening to each side, and seeking common ground. It's important to establish a collaborative environment for resolution and team cohesion thereafter.

For effective team training, I would create engaging training sessions tailored to different learning styles, utilize role-playing scenarios, and encourage mentorship among more experienced team members to foster a culture of continuous improvement.

Staying updated on fashion trends involves following industry leaders on social media, reading fashion blogs and magazines, and attending trade shows. This not only keeps my knowledge fresh but also aids in styling recommendations for customers.

To ensure exceptional customer service, I would train my team to engage positively with customers, actively listen to their needs, and follow up to gather feedback. Empowering staff to make decisions can also lead to quicker resolutions.

Communication is vital in retail management as it facilitates clear expectations, promotes teamwork, and helps to quickly address any operational issues. I believe in maintaining an open-door policy where team members feel welcomed to share ideas or concerns.

In my last position, I initiated a themed sales event aligned with a local holiday, which included exclusive offers and special presentations. This led to a significant increase in store traffic and sales, enhancing customer engagement.

I am motivated by the dynamic nature of retail and the opportunity to connect with diverse customers. I find satisfaction in solving problems, assisting others, and contributing to team success to create memorable shopping experiences.

During busy seasons, I would implement strategic staffing schedules to ensure adequate coverage, streamline store operations for efficiency, and focus on staff training for peak customer service, ensuring that the store can effectively handle the increased traffic.