Director of Implementations

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoDo neighborhood of New York, the Mission District in San Francisco, and Lawrenceville in Pittsburgh.

The Role

As the Director of Implementations at Abridge, you will lead the team responsible for successfully deploying and implementing Abridge products and services with our customers. Your team will be the primary point of contact for our valued partners and the driving force behind seamless project execution. As the leader, you will be instrumental in improving efficiency, standardization, and innovation in the implementation lifecycle.

What You'll Do

• Lead, mentor, and grow the implementation team, fostering a culture of excellence and accountability.

• Develop and refine scalable implementation processes to support our growing partner base

• Oversee the end-to-end implementation lifecycle, ensuring timely and successful go-lives

• Establish and track KPIs for implementation success, including time-to-value and partner satisfaction

• Drive continuous process improvement, optimizing workflows and leveraging automation where possible

• Ensure the team maintains a customer-centric approach, aligning implementations with client goals.

• Partner with Sales, Partner Success, Product, Engineering, Revenue Operations, and Finance teams as needed throughout the implementation lifecycle

• Oversee the development of new implementation playbooks to support new products.

• Ensure excellent execution of new feature releases for our partners.

• Serve as an escalation point for the team to support in achieving expansion and satisfaction goals.

What You'll Bring

• 10+ years of experience in implementation, professional services, or customer onboarding, preferably in HealthTech

• 5+ years in a leadership role, managing and scaling implementation teams

• Proven track record of delivering successful implementations at scale

• Strong understanding of healthcare workflows, EHR integrations, and regulatory considerations

• Excellent project management and stakeholder communication skills

• Experience using CRM and project management tools to drive efficiency and reporting

• Comfortable working in a fast-paced, high-growth environment with evolving priorities

We value people who want to learn new things, and great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you

Why work at Abridge?

At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.

Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.

How we take care of Abridgers:

• Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.

• Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. 

• Paid Parental Leave: 16 weeks paid parental leave for all full-time employees.

• 401k and Matching: Contribution matching to help invest in your future.

• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

• Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.

• Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.

• Compensation and Equity: Competitive compensation and equity grants for full time employees.

• ... and much more!

Diversity & Inclusion

Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

Staying safe - Protect yourself from recruitment fraud

We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.