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Assistant Night Manager

Company Description

Our iconic beach location and recently refurbished property is the inspiration for our fun and energetic upscale/lifestyle hotel. At Manly Pacific, we offer the perfect luxury escape nestled close to the city of Sydney. Offering exclusive experiences, outstanding service and boasting views of Manly Beach, our hotel has been renovated with the ultimate in guest experience in mind.

Our natural approach reveals a genuine, professional and honest sense of service, which enable us to provide lasting memories of local experiences. We attract friendly, diverse and engaging people intrinsic to the roots of our lifestyle.

Job Description

Are you a night owl? Bring your experience and passion as an Assistant Night Manager and join our friendly and fun Front Office Team.

It is a Full Time position. As part of our night team, you work night shifts that start at 11pm and finish at 7am.

We are actively searching for an experienced Front Office professional to become an integral part of our brand-new property.

As the Assistant Night Manager, you are naturally a confident person who is able to approach people and initiate conversation. Your skills of reading the guest and attention to detail are what sets you apart from the rest.

You have an outcome driven approach to performance & results and you strive to achieve excellence in your field.

 

Responsibilities:

  • Conduct Night Auditor duties whilst on shift with the Night Manager
  • Maintain control and supervision of all audit functions
  • Responsible for all other departments in the absence of their respective managers for the duration of the night-time operation
  • Assist with the management of the Night Audit team’s performance whilst on shift, in accordance with relevant Accor brand and service standards, policies and procedures
  • Drive a caring culture for our guests and inspire our team members to create a story unique to each guest’s stay
  • Connect with guests and colleagues by being your authentic self, creating a sense of belonging through listening and demonstrating empathy
  • Be a safety champion and lead by the example by following Accor’s health and safety procedures 
  • Act as an Accor ambassador, aiming to enhance the company’s image and market reputation, internally and externally.

Qualifications

What we are looking for

  • Having a full working right in Australia
  • Previous Front Office or similar experience with knowledge of Opera system preferred
  • Passion for people and hospitality  
  • Hands on, natural born leader with the ability to nurture, develop and bring out the best in your team
  • Ability to make decisions independently and confidently
  • Available to work from 11pm and finish at 7am

Additional Information

What’s in it for you?

  • Opportunity to grow and develop your career within an international hotel group
  • Fun and energetic team
  • Great team member benefits (hotel and restaurants discounts, gym discounts, etc.)
  • Beach front location (head off for a swim after/before work!)

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Assistant Night Manager, AccorHotel

At Manly Pacific, we’re not just offering a bed for the night, but an entire experience centered around hospitality and connection. We’re on the lookout for a passionate and dynamic Assistant Night Manager to join our energetic Front Office Team. If you thrive in a vibrant environment and have a passion for outstanding service, this is the role for you! Your shifts will run from 11pm to 7am, and during those hours, you will take charge of maintaining our hotel’s night operations and ensure that every guest feels valued. You will work alongside the Night Manager to handle Night Auditor duties and oversee all audit functions, becoming the go-to person in the absence of other department managers. Your natural ability to connect with guests and your attention to detail will truly set you apart. At Manly Pacific, we believe in creating memorable experiences, and that means driving a culture of care and authenticity among our team. We want someone who embodies the spirit of our beachfront property and can inspire others to share that vision. Previous Front Office experience is a must, along with a flair for leadership. If you’re ready to take on the responsibility of enhancing our guests’ experiences while nurturing a team dedicated to excellence, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Assistant Night Manager Role at AccorHotel
What are the responsibilities of the Assistant Night Manager at Manly Pacific?

As the Assistant Night Manager at Manly Pacific, you will oversee night operations, performing key duties like night auditing and supervising all audit functions. You’ll support the team in their roles and embody our commitment to outstanding guest service, ensuring each visitor has a unique experience during their stay.

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What qualifications are required for the Assistant Night Manager position at Manly Pacific?

To qualify as an Assistant Night Manager at Manly Pacific, you should have previous Front Office experience and familiarity with the Opera system. A passion for hospitality and the ability to work independently during night shifts are essential. You must also have full working rights in Australia.

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How does the Assistant Night Manager at Manly Pacific contribute to guest satisfaction?

The Assistant Night Manager at Manly Pacific plays a crucial role in guest satisfaction by ensuring smooth night operations and providing personalized service. By creating a welcoming atmosphere and addressing guest needs, you help foster memorable experiences and lasting impressions.

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What is the work schedule like for the Assistant Night Manager at Manly Pacific?

The work schedule for the Assistant Night Manager at Manly Pacific runs from 11pm to 7am, allowing for a unique nighttime working environment where you will oversee operations and interact with guests during quieter hours.

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What benefits can an Assistant Night Manager expect at Manly Pacific?

As part of the team at Manly Pacific, the Assistant Night Manager can enjoy numerous benefits, including opportunities for career growth within an international hotel group, discounts on hotel stays and gym memberships, and the chance to work in a vibrant beachfront location.

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Common Interview Questions for Assistant Night Manager
What motivates you to work as an Assistant Night Manager?

In answering this question, share your passion for hospitality and how creating memorable experiences for guests drives you. Emphasize your enjoyment in working during off-hours and how this aligns with your personal lifestyle.

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How do you handle difficult situations or conflicts with guests?

Discuss your approach to conflict resolution, emphasizing the importance of empathy, active listening, and finding satisfactory resolutions. Provide examples of past experiences where you turned negative situations into positive outcomes.

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What experience do you have with managing teams during night operations?

Be specific about your previous experiences in team management. Discuss how you foster team collaboration, provide support, and ensure that each team member feels empowered, especially during late hours.

Join Rise to see the full answer
Can you describe your familiarity with hotel management software, particularly Opera?

Mention your experience with the Opera system if applicable. Discuss any other related software or skills that demonstrate your ability to manage hotel operations effectively.

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How do you prioritize tasks during your night shift?

Outline your organizational skills and discuss how you prioritize guest needs and operational tasks. Mention specific strategies you use to ensure nothing is overlooked during busy times.

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How would you ensure a safe and secure environment for guests at night?

Highlight your commitment to safety protocols and your proactive measures for ensuring the security of the hotel. Discuss your approach to monitoring guest activities and how you maintain visibility to prevent issues.

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How do you create a welcoming atmosphere for late-night guests?

Talk about your interpersonal skills and how you engage with guests upon their arrival. Describe actions you take to ensure every guest feels at home, regardless of the time of day.

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What leadership style do you follow, especially during night shifts?

Identify your leadership style, whether it's democratic, transformational, or other, and explain how it promotes a positive work environment. Emphasize the importance of communication and team cohesion.

Join Rise to see the full answer
What steps would you take if you noticed a procedural error during your shift?

Detail your problem-solving approach, emphasizing the importance of quick action and appropriate communication with team members. Present an example of how you’ve effectively resolved similar issues in the past.

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Why do you want to work at Manly Pacific specifically?

Connect your personal values and professional goals with Manly Pacific’s brand and mission. Highlight aspects of the hotel that appeal to you, such as its beachfront location and commitment to exceptional guest experiences.

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Accor is global leader in corporate services, operates in nearly 100 countries with 150,000 employees. With more than 4,000 hotels worldwide, covering all segments from economy to upper upscale, Accor Hospitality, the Accor’s hotel offering, of...

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Full-time, on-site
DATE POSTED
April 10, 2025

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