Bilingual Luxury Hotel Reservation Sales Consultant

As a Bilingual Luxury Hotel Reservation Sales Consultant at Accor, your primary responsibility will be to engage with guests over the phone, answering their queries and assisting with room and suite reservations for our prestigious luxury brands. You will create memorable experiences by guiding guests in choosing their ideal accommodations and offering personalized recommendations that enhance their stay. Additionally, using your multitasking skills, you’ll efficiently navigate various software systems while delivering exceptional service.

To apply for the Bilingual Luxury Hotel Reservation Sales Consultant role at Accor, you need to have professional-level fluency in both French and English. Experience or education in hospitality, tourism, sales, customer service, or contact centers will greatly enhance your application. A passion for helping others and strong multitasking abilities are critical for success in this position, alongside a suitable home workspace and high-speed internet connection.

Accor provides comprehensive training for new Bilingual Luxury Hotel Reservation Sales Consultants, which includes four weeks of fully paid, personalized onsite training in Moncton. This training encompasses all necessary areas such as company policies, software systems, and effective customer engagement techniques to ensure you can excel in your role and provide top-notch service to guests.

As a Bilingual Luxury Hotel Reservation Sales Consultant at Accor, you will have the option to work either from 5:30 PM to 2:00 AM or from 6:30 PM to 3:00 AM, including weekends and holidays. This position requires flexibility as some rotating weekends off are provided while ensuring you maintain a work-life balance.

Accor offers a competitive compensation package for Bilingual Luxury Hotel Reservation Sales Consultants, starting at $21.13 per hour. You will enjoy comprehensive medical and dental coverage for you and your family, a company matching pension plan of up to 5%, and an annual wellness subsidy. Additionally, employees receive four weeks of paid vacation, 13 paid statutory holidays, and exclusive travel discounts at Accor luxury hotels worldwide.

Handling difficult customers requires patience, empathy, and effective communication. To respond strategically, you can express understanding for their concerns, listen attentively, and assure them that you'll do your best to resolve their issue. Share a brief example of a past experience where you successfully turned a challenging situation into a positive outcome, highlighting your conflict resolution skills.

In answering this question, focus on your passion for creating memorable experiences for others. You can mention how the opportunity to connect with guests and contribute to their pleasure motivates you. Sharing personal experiences of exceptional service you’ve received can also illustrate your commitment to this field.

When responding, provide specific examples of your experience communicating in multiple languages with customers. Stress your fluency in both French and English, and explain how this skill enhances your ability to assist guests and elevate their overall experience at Accor, thus highlighting your qualifications for the role.

Prioritizing tasks efficiently is crucial in a fast-paced environment. You can explain your method of assessing which tasks require immediate attention while maintaining a smooth workflow. Mention tools or strategies you use to manage your time effectively, and provide an example of a situation where you successfully balanced multiple requests.

Highlight your unique skills, such as strong communication, creativity in problem-solving, and the ability to form genuine connections with guests. You might also reference specific training or experiences that differentiate you, relating how these qualities will contribute to the team's success at Accor.

When answering this question, tell a concrete story focusing on the steps you took to provide exceptional service that exceeded the customer's expectations. Emphasize the satisfaction it brought, both to the guest and to yourself, showcasing your commitment to hospitality.

Demonstrating knowledge about Accor’s history, values, and luxury brands will show your genuine interest in the company. Mention specific hotels like Fairmont and Sofitel and their unique characteristics. You can also focus on the company's commitment to sustainability and community, aligning your values with theirs.

Flexibility in sales strategies is important. You can illustrate your adaptability by explaining how you assess a guest's needs based on their inquiries or responses and adjust your recommendations accordingly. Offer examples of different communication styles you've used effectively.

Continuously improving product knowledge is vital for an effective reservation consultant. Discuss how you stay updated on industry trends, Accor’s offerings, and customer feedback. Mention resource utilization like company training, online courses, and networking with colleagues to strengthen your understanding.

Mention the advantages of remote work, such as enhancing productivity, providing a work-life balance, and the ability to work in a comfortable environment. Share how these factors will enable you to perform efficiently and focus on delivering excellent service to guests from the comfort of your home.