Resort Reservation Agent
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
What is in it for you:
- Launch into your hospitality leadership career by building a foundation through hands on meaningful experiences in Human Resources and Resort Operations
- Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
- Learning programs through our Academies
- Competitive and flexible Health Care Benefit Plans to meet you and your family’s unique needs
- Vacation Benefits after 90 days, 401k match at 100% of first 4% of contributions
Job Description
Reporting to the Resort Reservations Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer exceptional, friendly and engaging service
- Communicate with inquiring customers and future guests of the Hotel through phone, email and the Hotel text messaging services to understand their desires and design a personalized stay at the property
- Utilize various booking platforms to book Room, Spa and Food & Beverage Reservations
- Have complete knowledge of room product, spa services and F&B offerings, including rates, deals, products, and special events
- Assist with VIP reservations and room blocks
- Promote our “ALL” Loyalty-program to ensure that guests are aware of its many benefits and to maximize participation
- Coordinate pre-stay arrival needs and handle pre-stay needs
- Follow departmental policies, procedures, and service standards
- Follow all health and safety policies
- Other duties as assigned
Hourly rate $26.00
Qualifications
Experience & Skills include:
- Previous Hotel reservation experience preferred
- Strong technical knowledge of Excel with fluency in spread sheets, Microsoft Office, TravelClick, ResaWeb, Passkey, Opera PMS / ORS, NOR1, TARS, IdeaS RMS, or comparable programs
- Analytical and organized with a service focused personality and passion for hospitality
- Highly responsible and reliable
- Works well under pressure in a fast paced environment
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Belief in a strong team culture
- Able to speak, read and write English
Additional Information
Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others.
Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Are you passionate about hospitality and looking for an exciting opportunity? Join Accor as a Resort Reservation Agent at Fairmont Sonoma Mission Inn & Spa in beautiful Sonoma, CA! In this role, you’ll be the main point of contact for guests, turning inquiries into unforgettable experiences. You’ll handle phone, email, and text communication to create personalized stays, ensuring every guest feels special. You'll utilize various booking platforms to arrange accommodations, spa services, and dining reservations, while promoting our rewarding 'ALL' Loyalty program to enhance guest engagement. We seek someone with great attention to detail, who can thrive in a fast-paced environment while promoting our values of exceptional service and team culture. If you have experience in hotel reservations, strong technical skills with software like Excel and Opera PMS, and a genuine passion for hospitality, we would love to have you on our team. At Accor, your growth matters! You will have access to learning and development programs that will enhance your career trajectory in hospitality and leadership. Plus, enjoy exclusive benefits like discounted rates at Accor properties worldwide. Embrace your story with Accor, where your potential is limitless. Come make a difference with us and immerse yourself in a vibrant team culture. Explore your future at Fairmont Sonoma Mission Inn & Spa, where we’ll help you create the perfect blend of work, life, and fun!
Accor is global leader in corporate services, operates in nearly 100 countries with 150,000 employees. With more than 4,000 hotels worldwide, covering all segments from economy to upper upscale, Accor Hospitality, the Accor’s hotel offering, of...
428 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
