Executive Administrative Assistant - job 2 of 2

The Executive Administrative Assistant at Fairmont Scottsdale Princess is essential in facilitating the administrative needs of the Retail and Resort Experience division. Key responsibilities include researching retail markets, analyzing trends, maintaining the online store, and providing thorough support to the Executive Director. This role contributes to sales effectiveness and enhancing customer experiences, ensuring that every operational detail is addressed with precision.

Candidates for the Executive Administrative Assistant role at Fairmont Scottsdale Princess should have a minimum of two years of administrative experience and an Associate Degree in a related field. Proficiency in Excel, Word, PowerPoint, and Outlook is required, along with experience in editing, copywriting, project management, and strong organizational skills. Previous experience in a resort environment is preferred for this dynamic role.

The Executive Administrative Assistant plays a pivotal role in ensuring that guests at Fairmont Scottsdale Princess have an unforgettable experience. By managing operations efficiently, supporting the retail division with market analysis, and implementing innovative online shopping initiatives, this position helps maintain high customer satisfaction and fosters loyalty among patrons, making every experience at our resort truly exceptional.

Fairmont Scottsdale Princess values growth and provides ample career development opportunities for Executive Administrative Assistants. Employees benefit from learning programs tailored to enhance skills, along with numerous pathways for promotion within Fairmont Scottsdale Princess and Accor’s extensive network. The supportive team environment encourages you to explore and achieve your career ambitions.

The Executive Administrative Assistant at Fairmont Scottsdale Princess enjoys a range of benefits designed to enhance work-life balance and personal growth. Key perks include employee discounts at the resort and various Accor properties worldwide, free employee cafeteria meals, comprehensive medical and dental benefits, and a 401K plan. Additionally, employees are offered opportunities to engage in corporate social responsibility activities, creating a positive impact on the community.

In your response, highlight your previous administrative roles and specific tasks you've managed, such as handling calendars, coordinating meetings, and managing correspondence. Showcase your ability to multitask and prioritize in a fast-paced setting, emphasizing your organizational skills and attention to detail.

When answering this, provide an example where you faced a challenge or conflict. Discuss the steps you took to address the situation constructively, emphasizing your problem-solving skills and ability to remain calm under pressure. Illustrate your communication approach in resolving conflicts effectively.

Share specific strategies you have implemented in previous roles that directly contributed to enhanced customer satisfaction. Discuss how you gathered feedback, analyzed data, and adjusted operations or services to meet customer needs, demonstrating your commitment to a positive guest experience.

Mention your familiarity with project management tools such as Trello, Asana, or Microsoft Project. Explain how these tools help you organize tasks, track progress, and collaborate with team members, ensuring timely completion of projects. Highlight your focus on maintaining clarity and communication.

Discuss your method for double-checking work, using checklists, or creating templates to avoid mistakes. Provide examples of situations where your attention to detail prevented errors and ensured the smooth running of operations, showcasing your professionalism and reliability.

Detail your familiarity with handling financial documentation. Explain how you've used Excel or similar programs to manage budgets, track expenses, and prepare reports. Highlight your ability to analyze financial data accurately and your comfort with financial terminologies.

Share your strategies for enhancing online retail presence, such as using social media campaigns, email marketing, or influencer partnerships. Discuss your analytical skills in assessing what works best and how data analytics can guide your marketing efforts effectively.

Illustrate your familiarity with Shopify, describing how you've managed an online storefront, from product listings to customer interactions. Share any successes in improving the online shopping experience and specific features you've utilized to enhance user engagement.

Talk about your approach to prioritizing tasks based on urgency and impact. Provide examples of tools or methods you use, like to-do lists or digital calendars, that help you stay organized while managing multiple responsibilities effectively.

Articulate your admiration for Fairmont Scottsdale Princess, focusing on its reputation for excellence and commitment to customer service. Discuss how your values align with the company's culture and your excitement to contribute to the team, enhancing guest experiences through your skills and dedication.