PM Housekeeping Supervisor - Full Time

As a PM Housekeeping Supervisor at Fairmont Olympic Hotel, you will lead and supervise the daily operations of the housekeeping department. Your main responsibilities will include ensuring service standards are met, handling guest concerns, and keeping your team informed about daily priorities to personalize guest service. You'll play a key role in maintaining cleanliness and organization in our luxurious hotel setting.

To qualify for the PM Housekeeping Supervisor position at Fairmont Olympic Hotel, you should have a minimum of 2 years of previous housekeeping experience. Strong leadership and interpersonal skills are essential, along with excellent organizational abilities. Being detail-oriented with a keen eye for cleanliness and the ability to handle guest concerns effectively will also be crucial for success in this role.

At Fairmont Olympic Hotel, you'll find a fun, elegant atmosphere filled with amazing colleagues. The work environment is supportive and inclusive, promoting teamwork and collaboration. The hotel’s commitment to diversity and social responsibility means you'll be part of a vibrant culture that values each employee's contributions and encourages personal growth.

Working as a PM Housekeeping Supervisor at Fairmont Olympic Hotel comes with numerous benefits. You'll enjoy competitive compensation of $27.00 per hour, along with an employee travel program, parking and commuting discounts, and complimentary meals during your shifts. You'll also receive access to comprehensive health insurance plans, a 401K retirement plan with a 4% match, and ample opportunities for professional development.

As a PM Housekeeping Supervisor at Fairmont Olympic Hotel, your expected work schedule will be from 3 PM to 11 PM. This timing allows you to engage in the vibrant downtown Seattle lifestyle during your time off while ensuring that hotel operations run smoothly during the evening hours.

In your response, highlight your previous roles, emphasizing the size of teams you've managed, the systems you've implemented to maintain cleanliness, and any specific achievements, such as improved guest satisfaction scores or successful training programs.

Discuss your approach to addressing guest concerns promptly and professionally. Emphasize your active listening skills, your ability to empathize, and provide practical solutions while maintaining the brand's reputation.

You could explain how you foster a positive work environment, recognize team achievements, and provide opportunities for growth and training. Sharing specific techniques that have resulted in improved morale can highlight your leadership abilities.

Describe your methods for efficient task management, using examples of how you assess priorities quickly and assign responsibilities to your team to ensure peak performance during busy times.

Outline any specific housekeeping or property management systems you've used before, detailing your proficiency and how you've leveraged technology to enhance operational efficiency and communication.

Mention your knowledge of regulations and guidelines relevant to hotel operations, explaining how you conduct training sessions and inspections to maintain a safe environment for both staff and guests.

Be prepared to share a specific instance where your initiatives led to reduced labor costs, improved service times, or higher cleanliness ratings. Detail the steps you took and the positive outcomes achieved.

Discuss essential qualities such as strong leadership, attention to detail, excellent communication, and a guest-centered approach, providing specific examples of how these traits have been vital in your previous roles.

Articulate your training process, including orientation for new staff, ongoing mentorship, and the establishment of clear expectations. Highlight any successful training outcomes you've managed.

Sharing your passion for guest service and the dynamic nature of the hospitality industry can make your response relatable. Discuss fulfilling experiences you've had and the impact you strive to make in your role.