Steward - job 1 of 4

As a Steward at Fairmont Pittsburgh, your primary responsibilities include maintaining the cleanliness and sanitation of kitchen equipment and dining areas, ensuring all china, glassware, and silverware are up to sanitation standards, stocking supplies for the restaurant, managing waste disposal, and supporting the culinary team during banquet events. Your role is essential in creating a seamless dining experience by ensuring the equipment and workspace remain clean and in proper working order.

To be successful as a Steward at Fairmont Pittsburgh, you should possess strong interpersonal and problem-solving abilities, be highly responsible, and reliable. Experience is an asset, but your ability to work efficiently under pressure, focus on guest needs, and work cohesively with your team are equally important. It's essential to be able to manage your tasks independently while maintaining a high standard of cleanliness and safety according to OSHA requirements.

The Steward position at Fairmont Pittsburgh involves constant standing and walking throughout your shift. You'll also be required to lift and carry up to 30 lbs frequently, which may include occasional kneeling, pushing, and pulling. You should be comfortable ascending or descending ladders, stairs, and ramps as part of maintaining a clean and organized work environment.

Working as a Steward at Fairmont Pittsburgh comes with competitive salary and flexible benefit plans, generous PTO allowances, and employee rates at Accor properties in the NCA region. Additionally, you will have access to learning programs through our Academies, providing ample opportunities for personal and professional growth within the Fairmont brand.

Fairmont Pittsburgh is dedicated to creating an inclusive workplace where everyone is valued. As an equal opportunity employer, we aim to recruit, attract, and promote diverse talent. By fostering a culture of respect and inclusion, Fairmont Pittsburgh encourages all Stewards to thrive and play a significant part in our hospitality mission.

When answering this question, highlight any past roles in the food and beverage industry that demonstrate your cleaning skills, ability to work in a team, and adherence to sanitation standards. Share specific tools or processes you used to ensure cleanliness and mention how your contributions improved team efficiency or guest satisfaction.

It's crucial to demonstrate your time management skills here. Discuss your strategy for identifying urgent tasks, mentioning how you assess priorities based on the dining schedule and team needs. Emphasize your ability to adapt and remain flexible in fast-paced environments.

Explain your understanding of basic OSHA safety protocols and food sanitation standards. Discuss practices like proper lifting techniques, maintaining clean workspaces to prevent accidents, and the importance of reporting damaged equipment or hazards promptly.

Talk about your approach to communication, emphasizing the importance of open dialogue and resolution. Provide examples of how you've successfully navigated team dynamics in the past, showcasing your interpersonal skills and willingness to collaborate for a solution.

Share your admiration for Fairmont Pittsburgh's reputation and values, like commitment to superior guest experiences and sustainability. You can also discuss your enthusiasm for being part of a respected brand that provides growth opportunities within the hospitality industry.

Illustrate your attention to detail by describing your cleaning routines and the importance you place on adhering to sanitation requirements. Mention specific techniques or checklists you use to keep everything organized and spotless.

Reflect on a particular situation where you went above and beyond for your team or guests. Discuss the context, the actions you took, and the positive outcome, highlighting the impact you made through your dedication.

Discuss strategies you use to keep your energy and focus high, such as setting small goals or listening to music while working. Mention that you view these tasks as essential to the overall guest experience, which helps keep you engaged.

Share your insights on the qualities that contribute to success in this role, such as reliability, teamwork, attention to detail, and a customer-service mindset. You can relate these traits to your personal work ethic as well.

Express your openness to receiving feedback by describing how you view it as an opportunity for growth. Provide an example of a time when feedback helped you improve your performance and how you implemented that advice moving forward.