Polish Speaking Customer Support for Gaming & Esports Department

As a Polish Speaking Customer Support Representative at Mercier Consultancy, your primary responsibilities include responding to customer inquiries via email, phone, and chat, specifically addressing gaming-related questions and providing Esports services assistance. You will document customer interactions in our CRM system, collaborate with the gaming team to solve complex issues, and keep clients informed about upcoming games and community events. Your role is essential in enhancing the overall gaming experience for our clients.

To apply for the Polish Speaking Customer Support position at Mercier Consultancy, you need to be fluent in both Polish and English, with strong written and verbal communication skills. Previous experience in customer support is preferred, particularly in gaming or related fields. Candidates should also exhibit excellent problem-solving abilities, attention to detail, and a proactive, customer-centric attitude.

Yes, Mercier Consultancy provides fully paid training for the Polish Speaking Customer Support Representative role. This training ensures that you stay updated with industry trends, gaming product knowledge, and customer support tools essential for providing top-tier service to our clients.

Along with a competitive monthly salary and performance bonuses, the Polish Speaking Customer Support Representative position at Mercier Consultancy offers an exceptional benefits package. This includes a fully paid relocation package covering flight, transfer, and hotel, health insurance, private health insurance, two extra salaries per year, and support in finding accommodation after hotel stay.

At Mercier Consultancy, the Polish Speaking Customer Support Representative plays a vital role in ensuring a positive gaming experience for clients. By addressing inquiries promptly and accurately, collaborating with other teams to resolve issues, and gathering client feedback to enhance services, you help create a community where gamers feel supported and valued.

To address a technical issue, begin by actively listening to the customer to fully understand their problem. Then, ask clarifying questions if necessary, demonstrating empathy and concern. Utilize your knowledge of gaming platforms to provide guidance on troubleshooting steps or escalate the issue to the appropriate team if needed. Always ensure the customer feels supported throughout the process.

In such a situation, it's best to provide a concise and specific example that demonstrates your problem-solving skills and ability to remain calm under pressure. Describe the problem, your thought process in finding a solution, and how your actions resulted in a positive outcome for the customer.

As a candidate, it’s important to mention the gaming platforms you've used. Discuss how familiarity with these platforms allows you to provide more effective support, as you understand their interfaces, common issues, and unique features, leading to quicker resolutions for customers.

Express your genuine passion for gaming and esports. Mention how these fields have impacted your life and how working in customer support allows you to blend your interests with your professional skills. Highlight your enthusiasm for helping others enjoy their gaming experiences.

Emphasize the importance of prioritization and time management. Discuss techniques you use to efficiently handle inquiries, such as utilizing support tools and keeping detailed notes. Also, mention the significance of staying organized to ensure that each customer feels valued and attended to.

You should mention specific sources like gaming news websites, forums, and social media channels you follow. Highlight your enthusiasm in participating in gaming communities and how this dedication translates into your ability to provide informed support to customers.

Describe strategies such as active listening, taking deep breaths, and maintaining a solutions-focused mindset. Emphasize the importance of empathy and understanding in making the customer feel heard, which can often de-escalate tense situations.

Talk about viewing feedback as an opportunity for growth. Describe how you appreciate constructive criticism and use it to refine your approach and techniques, ultimately enhancing the customer support experience.

Highlight that exceptional customer support in the gaming industry comes from a deep understanding of the products, an empathy towards players’ experiences, and a commitment to assisting customers with both technical and emotional challenges. Making customers feel valued and heard is key.

Key qualities include fluency in both Polish and English, strong communication skills, problem-solving abilities, and a genuine passion for gaming. Persistence, attention to detail, and a customer-centric attitude are also crucial in providing the best support possible.