Inside Sales Representative - Debt Consultant - job 1 of 2

As an Inside Sales Representative - Debt Consultant at Achieve, your responsibilities will include contacting warm leads via an auto-dialer, utilizing a consultative selling approach to educate potential members about our debt resolution programs, and facilitating a smooth enrollment process by collaborating with underwriting teams. You will also be expected to meet and exceed sales goals, maintain high customer satisfaction, and manage your schedule effectively.

To qualify for the Inside Sales Representative - Debt Consultant role at Achieve, you should have at least one year of successful call center sales experience, a high school diploma or equivalent, and a strong understanding of consultative sales processes. Previous experience in making outbound calls to warm leads will be beneficial, along with a track record of exceeding sales goals and a compassionate approach to customer interactions.

At Achieve, the training process for Inside Sales Representatives - Debt Consultants includes exceptional on-the-job training, access to ongoing educational resources, and a variety of growth opportunities. This comprehensive training program is designed to equip you with the skills necessary for success in your role and in helping members navigate their financial journeys.

Yes, Achieve is committed to fostering professional growth. As an Inside Sales Representative - Debt Consultant, you will have access to continuous training and development programs aimed at advancing your career. High performers often find opportunities for promotions and expanded responsibilities within the company.

The total compensation for the Inside Sales Representative - Debt Consultant at Achieve ranges from $65,000 to over $100,000 annually, which is composed of a competitive base salary along with uncapped commissions. Additionally, Achieve offers benefits such as health insurance, 401(k) with an employer match, and wellness support programs.

In respond to this question, emphasize your ability to listen actively to customer needs, ask insightful questions, and provide tailored solutions. Highlight an example where your consultative approach led to a successful sale, focusing on how you educated the customer and built rapport.

When answering this question, discuss specific strategies such as empathizing with the customer’s concerns, offering clear value propositions, and using success stories from previous clients to alleviate hesitation. Demonstrating your problem-solving skills will impress interviewers.

Share a detailed story that outlines the context, specific actions you took to surpass your sales targets, and the results achieved. Be sure to include metrics or numbers to showcase your success effectively.

Talk about the tools and techniques you use, such as CRM systems or prioritization frameworks, to structure your workflow. Illustrate your ability to stay organized, adapt to changing priorities, and ensure that you maximize outreach to warm leads.

Explain that customer satisfaction is about making genuine connections and delivering value. Discuss your commitment to understanding customer needs, providing timely support, and how this leads to long-term success in sales.

Demonstrate your knowledge about Achieve’s mission to help others improve their financial situations. Connect your personal values to the company’s focus on empathy and support, making it clear that you align with their goals.

Describe your approach to remaining calm, listening actively, and using empathy to address the customer's concerns. Provide examples of how you resolved conflicts without escalating the situation and secured a positive outcome.

Discuss your familiarity with various sales technologies such as CRM systems, dialers, and analytics tools. Provide examples of how using technology has improved your efficiency and effectiveness in previous roles.

Share personal strategies for maintaining your motivation, whether it’s setting personal goals, celebrating small wins, or relying on support from team members. This shows your resilience and commitment to success.

Illustrate the importance of collaboration with underwriting teams and other departments at Achieve. Share examples of how teamwork has improved process efficiency, led to better member experiences, and contributed to meeting shared goals.