Front Desk Associate (32 Hour Part-Time) - The Infinity

As a Front Desk Associate at The Infinity with Action Property Management, your primary responsibilities will include delivering top-notch customer service, maintaining the front desk and lobby area's appearance, monitoring lobby activities for security, answering and directing phone calls, and addressing any questions or concerns from residents and guests. You'll also provide concierge services and help ensure that every interaction is enjoyable and professional.

To qualify for the Front Desk Associate role at The Infinity, candidates must be over 18 years of age, pass a background check and drug screening, and have at least six months of customer service experience. Preferred qualifications include experience in hospitality, luxury retail, or fine dining, along with a polished appearance and a proactive customer service attitude. Hospitality Management students or recent graduates are particularly encouraged to apply.

The Front Desk Associate position at The Infinity operates on a part-time schedule from Friday to Monday, specifically from 2:30 PM to 11:00 PM. This schedule is ideal for those seeking part-time work that still allows for a balanced lifestyle.

As a Front Desk Associate at The Infinity under Action Property Management, you can enjoy a comprehensive benefits package that includes medical, dental, and vision coverage. Additionally, qualifying team members receive paid time off, opportunities for ongoing training in hospitality and property management, and career advancement within the company. Put simply, Action believes in supporting its employees' growth and well-being!

Choosing Action Property Management as a workplace means becoming part of a values-driven company culture that promotes teamwork, integrity, and excellence. With a supportive environment, competitive pay, and ample opportunities for career growth, there’s no better place to start a rewarding journey in the property management industry than as a Front Desk Associate at The Infinity.

In your response, highlight specific examples from your past customer service roles that demonstrate your ability to provide high-quality service. Share anecdotes where you effectively handled inquiries or resolved issues, particularly any experiences that relate to hospitality or luxury services, as these are valued for this position.

Be prepared to discuss a scenario where you faced a challenging customer and your approach to resolving the issue. Emphasize your active listening skills, empathy, and problem-solving capabilities, demonstrating how you would remain calm under pressure and work towards a satisfactory resolution.

Discuss your strategies for keeping the front desk and lobby area presentable and inviting. Mention regular cleaning, displaying a friendly demeanor, and maintaining organized paperwork, as well as how you would engage with residents and guests to make them feel valued.

Describe your organizational skills and ability to multitask effectively. Share a method for prioritizing responsibilities, such as addressing resident needs promptly while also maintaining phone duties and monitoring lobby activity, emphasizing your time management skills.

Prepare a detailed story about a time you went above and beyond to assist a customer. Highlight your attention to detail and willingness to help, which are crucial traits for a Front Desk Associate at The Infinity.

Discuss your perspective on qualities like positivity, communication skills, professionalism, and the ability to problem-solve as essential for a Front Desk Associate. Explain why you believe these traits help create an outstanding experience for residents and guests.

Outline a clear step-by-step approach to managing emergencies. This might involve staying calm, alerting the appropriate authorities, and following established safety protocols, demonstrating your ability to act decisively while ensuring the safety of residents and guests.

Showcase your knowledge of Action Property Management's values, mission, and history. Mention its reputation in the industry, its emphasis on community management, and how these principles resonate with you as a candidate for the Front Desk Associate position.

Explain what attracted you to The Infinity, such as its luxurious environment, its reputation for excellent property management, and the opportunity to work with a diverse community. Share how your skills align with the vision of creating a positive living experience for residents.

Discuss your aspirations with honesty, mentioning how the Front Desk Associate position aligns with your career path in hospitality and property management. Emphasize your enthusiasm for learning and growing in the role within Action Property Management.