Basin Bar - Seasonal Pool Supervisor

As a Seasonal Pool Supervisor at Stanly Ranch, your primary responsibilities include ensuring guest safety at the pool, assisting with daily operations, training staff, and creating an exceptional guest experience. You will manage the quality of service provided to guests, monitor pool safety equipment, and encourage team collaboration to maximize performance.

To qualify as a Seasonal Pool Supervisor at Stanly Ranch, you should possess experience in a guest service capacity, excellent communication skills, and the ability to lift and manage physical tasks. Flexibility in scheduling, particularly during weekends and holidays, is also essential. A passion for creating memorable experiences for guests is a must!

The Seasonal Pool Supervisor ensures guest satisfaction at Stanly Ranch by proactively engaging guests, maintaining high standards of cleanliness and safety, and providing delightful surprises throughout the day. By training and supporting staff, and reflecting the values of Stanly Ranch, they create a welcoming atmosphere where guests feel valued and cared for.

The training process for a Seasonal Pool Supervisor at Stanly Ranch involves onboarding sessions that focus on safety protocols, service standards, and team-building strategies. You’ll work closely with the Food & Beverage Manager and your fellow team members to learn organizational practices that foster an inviting poolside experience.

A Seasonal Pool Supervisor at Stanly Ranch can expect a vibrant and collaborative work environment. You'll be part of a team that values holistic wellbeing, teamwork, and exceptional guest service. With beautiful views and a focus on making every guest's day special, your role will be both rewarding and enjoyable.

To effectively train new staff as a Pool Supervisor, I would utilize hands-on demonstrations, role-playing scenarios, and continuous feedback during their initial days. Encouraging open communication is vital, so I would create an atmosphere where new employees feel comfortable asking questions and seeking clarification.

If a guest feels unsafe at the pool, I would promptly engage with them, listen to their concerns, and assess the situation. Ensuring their safety is my top priority, so I would take the necessary actions to address any risks and improve the environment, all while maintaining a calm and reassuring presence.

During my previous role, a guest mentioned a special occasion while at the pool. After learning more, I organized a personalized surprise with complementary treats and a special note. This not only made their experience memorable but also reinforced the importance of attentive service in hospitality.

To maintain high safety standards at the pool, I would conduct regular inspections of safety equipment, provide ongoing training for my team, and implement checklists to ensure compliance with safety protocols. Additionally, fostering a culture of safety awareness among guests and staff is essential.

On busy pool days, I prioritize tasks by quickly assessing immediate needs such as guest service requests and safety checks. I would delegate responsibilities among staff members based on strengths and focus on maintaining a smooth flow of operations to ensure guest satisfaction.

In my previous role, I managed inventory for poolside amenities and ensured timely restocking of essentials such as towels and beverages. I frequently conducted inventory audits, which helped maintain service continuity and efficiently meet guest needs.

Creating a welcoming atmosphere begins with a friendly greeting. I would ensure that the space is clean and comfortable, provide timely service, and introduce special touches like complimentary items. Engaging with guests and ensuring their comfort throughout their stay will enhance their experience.

In the event of conflicts among team members, I would address the situation promptly and privately, encouraging an open dialogue to understand both perspectives. Mediation and finding common ground is key, and I would promote teamwork by facilitating a collaborative solution.

I am passionate about hospitality and creating memorable experiences for guests. Working as a Pool Supervisor at Stanly Ranch excites me due to its commitment to wellbeing and its stunning environment, where I can leverage my skills to enhance guest satisfaction and nurture a strong team dynamic.

Stanly Ranch stands out due to its unique holistic approach to wellbeing and its focus on sustainable, immersive experiences that connect guests with the land. This enriching environment fosters meaningful connections between guests and staff, making it a truly exceptional place to work.