As an Analyst Collection - OTC Collection & Dispute at Adient, your primary responsibilities include contacting customers to discuss open payment positions, resolving disputes, and managing unallocated credits or debits. You will also perform financial analyses related to open receivables and collaborate with internal departments to effectively address and solve payment issues. This role emphasizes strong customer communication and analytical skills.

Adient seeks candidates with a degree in business administration or relevant professional experience in finance or accounting. A minimum of one year in an accounting or finance role is required. Candidates should be proficient in MS Office, especially Excel, while familiarity with SAP is advantageous. Additionally, strong communication skills in English, with a hands-on and teamwork-oriented personality, are essential.

Adient provides a variety of benefits for its Analyst Collection - OTC Collection & Dispute employees, including a starting base salary of 1400 EUR gross and a 13th salary. Other perks include meal vouchers, language proficiency courses, flexible working hours with the option for remote work, extra holiday entitlement, and health support allowances. The company also fosters an inclusive culture, with various social activities and employee assistance programs.

Adient actively promotes a balanced work-life for its Analyst Collection - OTC Collection & Dispute roles by offering hybrid work options that allow employees to work remotely up to five days a week. This flexibility, combined with the supportive team culture and emphasis on well-being, contributes to a positive working environment where you can thrive both professionally and personally.

To succeed as an Analyst Collection - OTC Collection & Dispute at Adient, strong analytical skills are essential, alongside effective communication and problem-solving abilities. Proficiency in MS Office, particularly Excel, is crucial, as well as basic familiarity with SAP systems. Being organized and detail-oriented will also help you manage multiple customer accounts efficiently, while a collaborative spirit is vital for working successfully within a team.

In your response, highlight specific instances where you've successfully analyzed financial data to support collections. Discuss tools you used and strategies that you found effective in identifying payment patterns or resolving disputes.

Explain how you assess the urgency of each dispute and manage your time effectively. Share methods to organize your workload, perhaps using a prioritized list or software tools, to ensure timely resolution of all issues.

Discuss your approach to customer communication, emphasizing empathy and professionalism. Share examples where your communication led to successful payment resolutions, showing the value of building rapport with customers.

Talk about a specific situation where you faced a significant challenge in resolving a dispute. Detail your approach, the steps you took to address the issue, and the outcome, focusing on what you learned through the experience.

If you've used SAP, detail your experience with it regarding financial reporting and how it helped streamline your previous roles. If not, express your eagerness to learn and adapt quickly to new software.

Share your insights on key performance indicators for analyzing open receivables, such as days sales outstanding (DSO) or collection effectiveness. Show your understanding of how these metrics impact overall cash flow.

Outline a strategy to approach such disagreements calmly and professionally, emphasizing active listening, verifying details, and working collaboratively toward a resolution that maintains a positive relationship.

Discuss specific Excel functions or features you regularly use, such as pivot tables, VLOOKUP, or data visualization tools, and provide examples of how these have enhanced your analytical capabilities in previous roles.

Illustrate with examples from your past where teamwork was crucial in overcoming challenges in collections. Emphasize the importance of open communication and collaboration with colleagues from various departments.

Show your enthusiasm for the company by discussing what you know about Adient's reputation in the automotive industry and your understanding of its values, especially around collaboration and customer relations, illustrating your alignment with their culture.