Case Manager - Recovery Services- Female Only

As a Case Manager - Recovery Services at Advocates, you will oversee comprehensive case management for individuals in substance abuse residential services. This includes coordinating drug testing, monitoring treatment adherence, and managing referrals to other services such as detox and inpatient care. You’ll also participate in creating Individual Service Plans (ISP) and attend crucial meetings for effective communication and teamwork.

To qualify as a Case Manager - Recovery Services at Advocates, you should have a Bachelor’s degree in a health-related field or at least one year of experience working in substance abuse. Strong interpersonal skills, attention to detail, and the ability to multitask effectively are also key requirements.

The Case Manager - Recovery Services position at Advocates follows a Tuesday to Saturday workweek from 2 PM to 10 PM. This schedule allows you to engage with clients during their most active hours, providing essential support when they need it most.

Advocates is deeply committed to fostering an inclusive, diverse community. For the Case Manager - Recovery Services position, it’s essential to serve culturally diverse populations effectively. Advocates celebrates diversity across multiple dimensions and ensures that all team members feel respected and valued.

Choosing a career as a Case Manager at Advocates means joining a supportive team dedicated to empowering individuals through strong relationships and effective solutions. With generous perks, opportunities for growth, and a focus on work-life balance, Advocates is a fantastic place to build your career in human services.

When answering this question, you should highlight any direct experience or related scenarios where you've supported individuals through their recovery journey. Discuss specific situations where your intervention helped facilitate a positive outcome.

It's important to emphasize your ability to remain calm under pressure. Discuss methods you use to assess the situation quickly and the steps you take to ensure the client’s safety while engaging other professionals as needed.

Focus on your communication skills and how you actively listen to clients' needs. Provide examples of how you have built rapport through empathy, consistency, and follow-through on promises.

Showcase your organizational skills. Discuss tools you prefer for case management, how you prioritize your workload, and any systems or software that help you track deadlines and follow-ups.

Explain your communication style and how you ensure all parties are informed and working toward the same goals. Stress the importance of team meetings and regular updates to maintain a collaborative approach.

Describe the critical nature of accurate documentation in case management. Discuss how you ensure that all necessary information is recorded promptly and correctly to maintain compliance and support effective service delivery.

Mention any professional development activities, such as attending workshops or obtaining certifications. Explain also how you actively seek out new research or guidelines in the field to ensure you're providing the best care possible.

Choose a specific challenge from your experience that illustrates your problem-solving skills. Walk the interviewer through your thought process and actions taken to resolve the issue while maintaining client dignity and safety.

Discuss the importance of involving family and external supports in a client’s treatment. Talk about when you deem it appropriate to include collaterals and how you facilitate those communications.

Share your personal motivation for choosing this field, such as a desire to empower others, make a positive impact, or draw from your own experiences. Authenticity in your answer will resonate deeply.