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Client Account Manager - Federal Intelligence Community - job 1 of 2

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM seeks an experienced Business and Sales Executive for the Federal Intelligence Community (IC) Client Account Management (CAM) role as part of its growth-focused Buildings and Places Business Line. The CAM is a high-visibility role that provides selected candidates with an opportunity to influence AECOM’s internal strategy through sales and business development leadership while building long-term relationships with key corporate accounts.  The CAM will focus on planning, architecture and engineering projects and report to the Managing Principal in the Washington DC Office. Due to the location of our client base, the selected individual will need to either reside in the Washington DC metro area (or within a reasonable commuting distance) or relocate to that area.  This role will offer flexibility for primarily remote work schedules. 

With the Managing Principal and Regional Market Leadership, the CAM will drive sustainable and reproducible growth with the Intelligence Community.  This will be readily accomplished by successfully delivering on the following requirements: 

The CAM will be responsible for client relations, market analysis, strategy development, positioning, capture and management of client contracts in the Washington DC region.  This includes developing and executing strategic and client account plans that will achieve annual targets and grow the program year over year.  The CAM is the advocate for their assigned Account that provide a host of professional technical services focused on planning and vertical structures 

The CAM must be a strong leader, able to inspire, motivate and communicate effectively. They will collaborate with AECOM members across all Business Lines. They will help lead and manage programs, establishing strategies and driving growth for their assigned Account.  They lead and coordinate engagement with the client, identifying new opportunities and work with others to win task orders and new contracts.  The CAM monitors the performance of AECOM team members executing professional technical services and leads discussions to resolve any issues or concerns with the client.   

Strategic Direction, Intelligence, and Positioning 

  • Strategic Plan Development & Management
  • Identify external drivers influencing the marketplace
  • Determine where to put resources and investment dollars for growth 
  • Competitor analyses
  • Coordination and collaboration with the Regional and National AECOM leadership

Account Plan Development 

  • Execute the strategic direction and plan for individual clients
  • Develop relationships and identify opportunities with agencies 
  • Monitor and support Sales opportunities in other Business Lines 

Account Performance 

  • Establish growth targets and coordinate with Regional Market Sector Leads, Managing Principals, Program Managers and Subject Matter Experts to execute the strategy 
  • Year over year bookings growth with Intelligence Community clients 

Pursuit Support & SalesForce Management 

  • Weekly review and update of the salesforce pipeline 
  • Develop the strategy and along with the capture team, identify the course of action to strategic contracts 
  • Assist Program Managers with teaming and negotiating 
  • Facilitate Risk Mgmt sign-offs/ pricing/ proposal review/ and all other unique federal requirements

Contract Fill-up 

  • Monitor Program Manager performance monthly for achieving bookings against contract capacity

Client Relationships 

  • Lead/manage key relationships  
  • Closely oversee corrective actions and monitor recoveries 

Lead and Motivate 

  • Promote the AECOM brand; inspire participation in professional activities & white paper development 
  • Be a prime mover in building the federal team 
  • Spread the vision, and team accolades

AECOM’s Buildings + Places practice includes architecture, interiors, building engineering, workplace strategy, business transformation, asset advisory, economics and development planning, master planning, urban planning, and landscape architecture.  With a range of expertise from strategy and design through project realization, we create better outcomes to grow economies, protect natural systems, conserve natural resources, and connect and engage people through innovative, sustainable design solutions.  Our teams have worked on signature projects such as the London 2012 Olympic Park and Legacy Framework, to the new plan for the LA2028 Olympics, to industrial facilities for GE and Rolls-Royce, to headquarters and workplaces for NASA, Unilever, Sony Music, DirecTV, Box, Inc., and many Fortune 500 companies. 

Qualifications

Minimum Requirements: 

  • Bachelor's degree in architecture, engineering, or other related discipline that aligns with AECOM’s Business Lines plus eight (8) years of relevant experience or demonstrated equivalency of experience and/or education
  • Professional experience working with US Federal government agencies on Architect-Engineering programs including at least 4 years in a leadership role 
  • Due to the nature of the role, US citizenship is required 
  • Professional experience with consultative selling approaches
  • Top Secret level security clearance

Preferred Qualifications: 

  • Twelve (12) years of professional AEC experience working with U.S. Federal Government Agencies
  • Knowledge and/or willingness to quickly learn and adapt to AECOM's entire portfolio
  • TS-SCI (Top Secret/Sensitive Compartmented Information) clearance is preferred 
  • Outstanding communication skills
  • Experienced with negotiations 
  • CRM (Salesforce) experience is a plus

Additional Information

  • Relocation is not available for this position
  • Sponsorship is not available for this position

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

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What You Should Know About Client Account Manager - Federal Intelligence Community, AECOM

Join AECOM as a Client Account Manager - Federal Intelligence Community and be part of a team that's dedicated to delivering a better world! Based in Arlington, VA, this exciting role involves managing client relationships and driving business development with key government accounts. As a trusted infrastructure consulting firm, AECOM focuses on projects that truly impact communities and the environment. In this high-visibility role, you’ll collaborate closely with the Managing Principal and Regional Market Leadership to develop strategic approaches that enhance our service offerings in planning, architecture, and engineering projects. You will take charge of analyzing market trends, establishing client account strategies, and overseeing contract management for the Washington DC region. Flexibility in remote work schedules makes this opportunity even more appealing! If you possess strong leadership qualities, have experience in consultative selling, and have worked with U.S. Federal government agencies, this could be the perfect match. You'll inspire and lead our teams while cultivating relationships and identifying new business opportunities. As part of AECOM, you'll contribute to groundbreaking projects that tackle some of the most complex challenges faced globally. So, if you're ready to make a lasting impact and grow your career with AECOM, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Client Account Manager - Federal Intelligence Community Role at AECOM
What are the primary responsibilities of the Client Account Manager - Federal Intelligence Community at AECOM?

The Client Account Manager - Federal Intelligence Community at AECOM is responsible for managing client relations, strategic plan development, and capturing new business within the U.S. Federal government. This role includes overseeing market analysis, executing client account strategies, and collaborating with various teams to ensure successful delivery on projects.

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What qualifications are required for the Client Account Manager position at AECOM?

To qualify for the Client Account Manager - Federal Intelligence Community role at AECOM, candidates must hold a Bachelor's degree in architecture, engineering, or a related field, along with eight years of relevant experience. A leadership role experience in Architect-Engineering programs working with U.S. Federal agencies is essential, in addition to the requirement for U.S. citizenship and a Top Secret security clearance.

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What type of work schedule does the Client Account Manager - Federal Intelligence Community at AECOM offer?

The Client Account Manager role at AECOM provides flexibility for primarily remote work schedules. This setup allows you to effectively manage client relationships while maintaining a healthy work-life balance, particularly in the Washington DC metro area.

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How does AECOM support professional development for its Client Account Managers?

AECOM is committed to employee growth and career ambitions. As a Client Account Manager, you will have access to award-winning training and development programs designed to enhance your technical expertise and leadership skills, ensuring you can achieve your career goals while making a real impact on projects.

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What are the future growth opportunities for a Client Account Manager at AECOM?

AECOM promotes a culture of growth and innovation, providing opportunities for Client Account Managers to advance their careers through leadership roles, cross-functional projects, and contributing to groundbreaking initiatives. You will be part of a larger team dedicated to transforming industries globally.

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Common Interview Questions for Client Account Manager - Federal Intelligence Community
What strategies will you implement to manage client relationships effectively as a Client Account Manager?

To manage client relationships effectively, I would prioritize understanding the client's needs and expectations, establish regular communication channels, and create a feedback loop to ensure we adjust our strategies based on client feedback and market changes.

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Can you describe your experience working with U.S. Federal government agencies?

I have worked closely with U.S. Federal government agencies for over [X years], where I managed various Architect-Engineering programs, ensuring compliance & alignment with federal requirements while fostering relationships that lead to successful project outcomes.

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How do you approach strategic planning for client accounts?

My approach to strategic planning involves comprehensive market analysis, identifying external drivers that influence our services, and collaborating with key stakeholders to establish clear, actionable goals and performance metrics that align with clients’ objectives.

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What experience do you have with consultative selling techniques?

I have utilized consultative selling techniques by engaging clients in in-depth discussions to understand their challenges, which allows me to tailor solutions that align with their needs and ultimately drive value for them.

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What methods will you use to track your team's performance?

I will implement regular performance metrics tracking through SalesForce and conduct weekly reviews to assess progress against our defined goals, provide feedback, and offer support to address any challenges faced by team members.

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Can you share an example of how you have driven growth in previous roles?

In my previous position, I focused on developing strategic partnerships and building a comprehensive pipeline of projects, which resulted in a [percentage]% increase in year-over-year revenue growth through meticulous account management and targeted business development efforts.

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How would you lead a team amid challenges in client project delivery?

I believe in open communication and proactive problem-solving. I’d involve the team in identifying the root cause of challenges, collaborate to brainstorm solutions, and maintain transparency with clients to build trust and address issues head-on.

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What role does market analysis play in your decision-making as a Client Account Manager?

Market analysis is crucial in understanding client needs, competitive positioning, and identifying emerging opportunities. It informs all strategic decisions I make, ensuring that our approach is proactive and responsive to market dynamics.

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How do you foster collaboration among different business lines at AECOM?

I promote collaboration by scheduling regular cross-functional meetings to share updates, align goals, and leverage expertise from different teams. This facilitates a unified approach to client projects and ensures all team members are engaged.

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How do you stay updated with industry trends relevant to the Federal Intelligence Community?

I stay updated with industry trends by regularly attending conferences, participating in professional associations, subscribing to relevant publications, and engaging with peers in the field. This helps me to bring valuable insights to my role at AECOM.

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DATE POSTED
April 4, 2025

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