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Program Manager – Document Control

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a Program Manager – Document Control for one of our offices in Sacramento, CA.

JOB SUMMARY:

This role will manage the end-to-end document control lifecycle for a high-value, complex program. The Program Manager works closely with the client and internal teams to ensure all program-wide documentation is accurate, current, approved, securely stored, and accessible. This role requires deep expertise in client management, team management, metadata management to enable robust traceability, audit readiness, and compliance with internal standards and external regulatory requirements.

JOB RESPONSIBILITIES:

  • Maintain and enforce document control processes from document creation to final archiving.
  • Coordinate with the client, senior leadership, technical teams, contractors, and other stakeholders to ensure timely document submission, review, approval, distribution, and revision control.
  • Provide oversight of incoming and outgoing documentation, ensuring all records are assigned correct metadata, versioning, and status.
  • Ensure the team is setup to apply and validate metadata against program standards (e.g., Document Numbering, Revision History, Status, Classification, etc.).
  • Mange the metadata quality across the program's document repository to support accurate searching, filtering, and reporting.
  • Ensure the program is setup for compliance with controlled metadata fields
  • Manage a team that monitors program documentation within a Document Management System (DMS) such as Aconex, SharePoint, TeamBinder, or similar.
  • Ensure documents meet internal standards, regulatory, and contractual obligations (e.g., ISO 9001, project specs).
  • Ensure best practices are applied for preparation and maintenance of document registers, metadata reports, and compliance logs.
  • Support internal and external audits by providing accurate metadata logs, version history, and controlled copies.
  • Liaise with project managers, engineers, QA teams, and external contractors to align document workflows and metadata practices.
  • Provide guidance and training to staff on document control processes and metadata standards.

Qualifications

MINIMUM REQUIREMENTS:

  • Bachelors degree plus 8 years of related experience, or demonstrated equivalency of experience and/or education

PREFERRED QUALIFICATIONS:

  • 12 + years Document control experience on major infrastructure, construction, or engineering programs.
  • Demonstrated expertise managing full document lifecycle and metadata control across a high-volume document environment.
  • Strong working knowledge of DMS platforms (e.g., Aconex, Asite, SharePoint, or similar).
  • Familiarity with ISO standards and compliance frameworks.
  • Exceptional attention to detail, particularly in metadata entry and validation.
  • Strong communication and coordination skills across technical and administrative teams.
  • Ability to work under pressure and meet tight deadlines across multiple stakeholders.

Additional Information

  • Travel may be required for this role.
  • Sponsorship is provided for this role.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

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Average salary estimate

$125000 / YEARLY (est.)
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$100000K
$150000K

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What You Should Know About Program Manager – Document Control, AECOM

Join AECOM as a Program Manager – Document Control in Sacramento, California, and become part of a team that’s dedicated to delivering a better world. In this role, you'll be managing the entire document control lifecycle for complex, high-value programs. Your day-to-day will involve coordinating with clients, senior leadership, technical teams, and various stakeholders to ensure that all documentation is accurate, approved, and securely stored. You'll oversee the incoming and outgoing documentation, ensuring it meets the internal standards and regulatory requirements like ISO 9001. Your expertise in document management systems like Aconex or SharePoint will ensure that all records maintain the correct metadata including versioning and classifications. As a leader, you will also manage a team that monitors documentation within the Document Management System while providing training on best practices. If you're detail-oriented, possess exceptional communication skills, and thrive on solving challenges, this could be the perfect role for you. Join AECOM to leverage your skills and help us build lasting legacies for future generations.

Frequently Asked Questions (FAQs) for Program Manager – Document Control Role at AECOM
What are the responsibilities of a Program Manager – Document Control at AECOM?

As a Program Manager – Document Control at AECOM, your primary responsibilities include managing the lifecycle of documentation for complex programs, coordinating with various stakeholders to ensure timely submissions and compliance, overseeing metadata management, and ensuring that all documentation meets internal and external regulatory standards. You'll also provide guidance to your team and support audits by maintaining accurate metadata logs.

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What qualifications are required for the Program Manager – Document Control position at AECOM?

To qualify for the Program Manager – Document Control position at AECOM, candidates typically need a Bachelor's degree and a minimum of 8 years of related experience, though 12 or more years is preferred, especially in infrastructure or construction. Familiarity with document management systems like Aconex or SharePoint, strong attention to detail, and excellent communication skills are also crucial for success in this role.

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What is the work environment like for the Program Manager – Document Control at AECOM?

The work environment for a Program Manager – Document Control at AECOM is dynamic and collaborative. You'll be part of a global team focused on transforming communities through large-scale infrastructure projects. The culture is built on respect, inclusion, and professional development opportunities, making it an ideal place for both personal and career growth.

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How does AECOM support the career growth of its Program Manager – Document Control?

AECOM is deeply committed to supporting the career growth of its employees, including those in the Program Manager – Document Control role. You'll have access to award-winning training and development programs designed to enhance your technical expertise and leadership skills. With numerous opportunities to work on innovative projects, you'll be able to expand your horizons within the company while having a real impact on the world around you.

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What document management systems should a Program Manager – Document Control at AECOM be familiar with?

A Program Manager – Document Control at AECOM should be familiar with document management systems such as Aconex, SharePoint, or similar platforms. Expertise in these systems is crucial for efficiently managing documents, maintaining metadata accuracy, and ensuring compliance with organizational standards.

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Common Interview Questions for Program Manager – Document Control
Can you describe your experience managing document lifecycles?

In your response, detail specific projects where you oversaw the full document lifecycle. Highlight the processes you implemented for metadata management and compliance, and explain any challenges you faced along the way and how you overcame them.

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How do you ensure compliance with internal and external document standards?

Discuss your approach to maintaining compliance, including any specific standards you’ve worked with, like ISO 9001. Give examples of how you’ve conducted audits or ensured documentation adhered to regulatory requirements.

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What strategies do you use to manage a team effectively in document control?

You should talk about your leadership style, the importance of clear communication, and how you empower your team. Consider sharing specific techniques to keep your team motivated and aligned on project goals.

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How do you handle tight deadlines and high volumes of documentation?

Explain your time management and prioritization skills. You might want to mention tools or procedures you use to streamline document processing to meet deadlines without compromising quality.

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What are some challenges you’ve encountered in document management, and how did you address them?

Share concrete examples of challenges such as data accuracy, compliance issues, or team coordination. Be sure to describe your approach to resolving these issues and any successful outcome you achieved.

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How do you keep up-to-date with changes in document management regulations or standards?

Discuss your methods for staying current, whether that's attending workshops, subscribing to industry publications, or being part of professional networks. Highlight any relevant certifications or training you’ve pursued.

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What software tools have you utilized for document management?

Identify the specific document management systems you're proficient with. Highlight your experience with any particular features that demonstrate your understanding of how to leverage these tools effectively.

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Can you provide an example of a successful audit you’ve managed?

Detail the steps you took to prepare for an audit, the outcome of that audit, and any feedback you received. This will showcase your organizational skills and attention to detail.

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How do you train your team on document control processes?

Be prepared to discuss the training methods you use, including orientation sessions, workshops, or one-on-one coaching. Mention how you measure the effectiveness of the training.

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How can effective document control positively impact an organization?

Share your perspective on the importance of accurate documentation, compliance, and traceability to the overall success of a project. Give examples of how effective document management leads to better decision-making and risk management.

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As the world’s trusted infrastructure consulting firm, we’re committed to managing our business with the utmost responsibility and to always strive for better – whether by reducing emissions, creating social value or diversifying our senior leader...

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