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Specialist Project Coordinator

The Project Operations function works in collaboration with finance and project managers providing first class operational support along with enterprising solutions in respect of the lifecycle of our external client consultancy projects; in particular, ensuring the swift and accurate administration of project data and client invoices and the appropriate use of systems and processes.

  • As the Specialist Project Coordinator, you will be responsible for providing operational and administrative support for specific large and complex, external client projects in Africa.
  • Role tasks and responsibilities (part of advertised job description)
  • Conduct all operational activities associated to project lifecycle, including project set-up, work in progress and invoicing
  • Monitor and drive the timely and accurate submission of costs and time and expenses by consultants.
  • Proactively anticipate and address any potential obstacles to invoicing, working with service delivery teams and client points of contact to resolve.
  • Monitor and manage all projects that are operating with outstanding information and act to mitigate and resolve.
  • Work with finance to review draft income forecast, costs and accruals acting to address issues prior to final agreement from directors and project managers.
  • Identify and act to resolve issues with and exceptions to, standard processes or procedures, systems errors and data issues.
  • Maintain strong relationships with internal stakeholders to facilitate efficient project data exchange and actively participate in stakeholder meetings providing accurate project status updates.
  • Develop a detailed understanding of administrative contractual requirements for client projects responsible for, specifically those that have a direct impact on project lifecycle administration, both internally and externally. 
  • Ensure client invoices adhere to, and are compliant with, all contractual and administrative requirements and to enable payment within the agreed terms.
  • Build and maintain relationships with key points of contact in the client organisations to facilitate an effective and efficient invoicing process.
  • Document client-specific project processes to support a clear understanding, and to develop resilience across the team.
  • Work closely with internal teams to ensure client on-boarding procedures are followed to enable ease of transaction with the client.
  • Provide system and process training to project coordinators and consultants in relation to how they must work with you.
  • Line management of project coordinators where required, including supervising operational output, allocation of work and providing regular feedback.
  • Actively contribute to discussions to find improved and efficient ways of working.
  • Support the Team leader as directed.
  • Similar experience in an operations administration role.
  • Ability to quickly assimilate and understand information and recognise what action is required
  • Ability to identify problems, understand the complete impact of them and see challenges through to a conclusion.
  • Ability to demonstrate commercial acumen in everyday transactions.
  • Confident communicator with the ability to establish effective relationships with internal and external stakeholders.
  • Excellent organisational and prioritising skills, with an exceptional eye for detail.
  • Resilient and adaptable in a dynamic environment.
  • Prior experience of communication with clients/customers.
  • Strong IT skills with experience of MS Dynamics 365 or similar ERP.

  • Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
  • We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
  • Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working
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CEO of Control Risks
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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Specialist Project Coordinator, Control Risks

As a Specialist Project Coordinator at Control Risks, you'll become an essential part of our Project Operations team, diving into the vibrant landscape of external client consultancy projects in Africa. Your role will be pivotal as you manage the operational side of these complex projects, ensuring that all aspects from project set-up to invoicing are conducted smoothly and efficiently. Imagine juggling timelines and data, all while interacting with finance and project managers to deliver top-notch operational support and innovative solutions. You'll be the go-to person for monitoring project costs, addressing any invoicing hurdles, and keeping all stakeholders informed. Your sharp eye for detail will help maintain accurate project data and client invoices, which are crucial for on-time payments. Plus, with opportunities to strengthen client relationships and train fellow project coordinators, no two days will be the same in this dynamic role! If you have a knack for organization, exceptional communication skills, and experience in an operations administration position, we would love to see how you can contribute to our team. Join us at Control Risks, where your input can lead to real improvements and efficiency in project management!

Frequently Asked Questions (FAQs) for Specialist Project Coordinator Role at Control Risks
What are the main responsibilities of a Specialist Project Coordinator at Control Risks?

The Specialist Project Coordinator at Control Risks is responsible for overseeing the operational activities related to the lifecycle of external client consultancy projects. This includes project set-up, invoicing, and ensuring timely submission of costs by consultants. You will also resolve potential invoicing obstacles in collaboration with service delivery teams and maintain strong relationships with stakeholders.

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What qualifications are necessary to be a Specialist Project Coordinator with Control Risks?

To be considered for the Specialist Project Coordinator role at Control Risks, candidates should have prior experience in operations administration, strong organizational skills, and excellent communication abilities. Familiarity with MS Dynamics 365 or similar ERP systems is also beneficial. The ability to problem-solve and demonstrate commercial acumen is crucial for success in this position.

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How does a Specialist Project Coordinator ensure project invoices are compliant at Control Risks?

A Specialist Project Coordinator at Control Risks ensures compliance of project invoices by developing a thorough understanding of administrative contractual requirements and working closely with finance and clients. By monitoring the invoicing process and adhering to client-specific guidelines, you'll facilitate timely and compliant invoicing, directly impacting project success.

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What opportunities for career growth exist for a Specialist Project Coordinator at Control Risks?

A Specialist Project Coordinator position at Control Risks often leads to enhanced career growth through management opportunities and the chance to contribute to project efficiency improvements. Training other project coordinators and actively participating in stakeholder meetings can also open doors for further advancement within the company.

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What is the work environment like for a Specialist Project Coordinator at Control Risks?

Control Risks offers a supportive and dynamic work environment for Specialist Project Coordinators, emphasizing collaboration and effective communication with both internal and external stakeholders. Flexible and hybrid working arrangements are encouraged, enabling a balanced approach to in-office and remote work.

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Common Interview Questions for Specialist Project Coordinator
Can you describe your experience with project lifecycle management?

In responding to this question, focus on specific instances where you successfully managed project lifecycles, from initiation to completion. Highlight your organizational skills, attention to detail, and the ability to work collaboratively with finance and project managers to ensure timely invoicing and compliance.

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How do you handle challenges that arise during a project?

When answering, discuss your problem-solving approach, emphasizing your ability to identify issues and implement effective solutions. Use an example from your experience to illustrate how you proactively addressed challenges and maintained project momentum.

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What strategies do you use for maintaining strong relationships with stakeholders?

Talk about your communication style and how you prioritize transparency and regular updates. Share examples of how you've built rapport with internal teams and clients, ensuring a collaborative approach to project management.

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How do you ensure accuracy in project data and invoicing?

Emphasize your attention to detail and the steps you take to verify data accuracy before submission. Describe any systems or processes you've implemented or adhered to in previous roles that helped prevent errors in invoicing and project tracking.

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Describe your experience with compliance in project administration.

Discuss how you have navigated contractual requirements in previous roles, ensuring adherence to compliance standards while managing project administrative tasks. Specific examples will demonstrate your understanding and ability to handle compliance effectively.

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What do you consider to be the key qualities of a successful Specialist Project Coordinator?

Mention qualities such as strong organizational skills, effective communication, resilience, and adaptability. Provide examples of how you've embodied these traits in your previous roles, showcasing your potential fit for the role.

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How would you approach training new project coordinators?

Share your thoughts on creating an engaging and comprehensive training plan that includes system usage and best practices for project management. Highlight your experience in mentoring or training others, and your commitment to fostering a collaborative team environment.

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Can you give an example of a time when you improved a process?

Utilize this question to detail a specific process improvement you initiated. Explain the problem, the steps you took to implement changes, and the outcome, demonstrating your proactive nature and focus on efficiency.

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How do you prioritize tasks when managing multiple projects?

Discuss your approach to prioritization, such as using organization tools or maintaining a task matrix. Provide examples of how you've managed competing deadlines in the past without compromising quality.

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Why do you want to work as a Specialist Project Coordinator at Control Risks?

Express your enthusiasm for the role and the company, highlighting your alignment with Control Risks’ mission and values. Discuss what excites you about the industry and how you can contribute to the team’s success.

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 3, 2025

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