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Project Quality Manager

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a Project Quality Manager to work within AECOM’s Transportation Group and based in the Mid-Atlantic region, supporting both New England and the Mid-Atlantic regions. This role will report to the regional Senior Quality Manager to support the region’s various major Transportation projects and programs.

The Project Quality Manager will work as part of a Quality Management Team that will distribute project tasks by quality functions to cover a portfolio of projects across the New England and Mid-Atlantic regions. The Project Quality Manager will be responsible for managing, documenting, implementing, monitoring and improving the Quality Functions for multiple programs and projects.  They will primarily support Maryland area projects within the Mid-Atlantic region working both on-project sites and at regional offices. Reporting to the New England Transportation Group Senior Quality Manager but will perform the functions of a Quality Manger for projects in the Mid-Atlantic and New England regions. This position is anticipated to be a hybrid position, which will require travel to regional offices and project offices or sites. Projects may likely include design, planning, CMAR, PMCM, design-bid-build and design-build delivery.

 

JOB RESPONSIBILITIES:

  • Managing, assessing, and evaluating design and PMCM quality control activities, reviews and reports on the status and effectiveness of the quality requirements of the design.
  • Ensuring that AECOM quality management systems are being followed and evidence is recorded and maintained.
  • Tracking, monitoring and reporting on the status of the project development, and outstanding review comments for managing quality deliverables.
  • Providing guidance to project team members within the latitude of established policies.
  • Recommending changes to policies and establishes procedures that affect immediate organization.
  • Working with project teams to update specifications as required to match the scope of Quality functions.
  • Oversight of Subconsultant Quality Plans and Activities.
  • Oversight of 3rd Party Testing results.
  • Work with Special Testing and Inspection consultants and Testing Laboratories to achieve desired quality results.
  • Ensure successful quality control and assurance aspects of the project deliverables.
  • Development of Quality plans, procedures and guides to improve our delivery.
  • Perform Quality Audits and Surveillances
  • Report on Quality results, metrics, and actions. 
  • Other Responsibilities include:
  • Meet with clients on Quality. 
  • Meeting with subcontractors and subconsultant Quality managers.
  • Educate project team staff and mentor.
  • Acting as advisor to project teams to meet schedules and/or resolve quality problems.
  • Participate in design-build projects within the U.S. efforts and deliveries.
  • Develop Project specific training / just in time training materials and present to project teams and subconsultants.

 

Qualifications

MINIMUM REQUIREMENTS:

  • BA/BS in Quality or related field plus four years of relevant experience or demonstrated equivalency of experience and/or education.
  • Experience in performing Quality management in the Transportation field.   

PREFERRED QUALIFICATIONS:

  • Industry Certification in ASQ CQA Quality Auditor and ASQ CMQ Manager of Quality
  • Experience working with Transportation and Transit Agencies. 
  • Minimum 5 years of experience in quality assurance and quality control in the design and construction of rail transit projects with a construction value of at least $100 million preferred
  • Understanding of Quality and Assurance within the Transportation Field
  • Understanding of the FTA QMS Guidelines for Quality Management System 2019
  • Excellent communication and team support skills.
  • Excellent computer skills to include Bluebeam
  • Excellent client management and relationship skills.
  • Ability to work with remote teams to ensure quality assurance and compliance.
  • Relevant experience in procurement management
  • Relevant Field Experience preferred.

 

Additional Information

  • Sponsorship is not available for this position.
  • Relocation assistance is not available for this position.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

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What You Should Know About Project Quality Manager , AECOM

Are you ready to take your career to the next level as a Project Quality Manager with AECOM? Based in Baltimore, MD, you will play a crucial role in ensuring that our various transportation projects maintain the highest quality standards. You will work closely with our dedicated Quality Management Team, overseeing a portfolio of exciting projects in both the New England and Mid-Atlantic regions. Reporting to the regional Senior Quality Manager, your main responsibilities will include managing quality control activities, documenting quality processes, and implementing improvements across multiple programs. Whether you’re collaborating with project teams to enhance specifications or guiding team members on quality adherence, your expertise will significantly impact the delivery of these projects. You’ll also have the opportunity to perform quality audits, report on metrics, and work with subcontractors to guarantee that every aspect meets AECOM's rigorous quality expectations. This hybrid position offers the flexibility you need while allowing you to make meaningful contributions on-site as well as from the office. If you’re passionate about transportation infrastructure and have a solid background in quality management, we encourage you to join AECOM, where your bold ideas can help shape our future!

Frequently Asked Questions (FAQs) for Project Quality Manager Role at AECOM
What are the main responsibilities of a Project Quality Manager at AECOM?

The Project Quality Manager at AECOM is responsible for managing and improving the quality functions of various transportation projects. This includes overseeing quality control activities, implementing quality management systems, and ensuring all project deliverables meet quality standards. Additionally, they will guide project teams, provide mentorship, and perform quality audits to maintain compliance and enhance overall project quality.

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What qualifications do you need to become a Project Quality Manager at AECOM?

To qualify as a Project Quality Manager at AECOM, candidates typically need a BA/BS degree in Quality or a related field and at least four years of relevant experience in quality management, particularly within the transportation sector. Preferences include certifications such as ASQ CQA and ASQ CMQ, along with experience in rail transit projects valued over $100 million.

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How does hybrid work look for a Project Quality Manager at AECOM?

The Project Quality Manager role at AECOM offers a hybrid work model, requiring flexibility to work both from regional offices and on project sites. This allows for collaboration with various teams while also providing the freedom to work remotely when not on-site, making it easier to balance project needs with personal schedules.

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What kind of projects will a Project Quality Manager work on at AECOM?

As a Project Quality Manager at AECOM, you will work on a variety of high-profile transportation projects across the New England and Mid-Atlantic regions. This includes design, planning, construction management at risk (CMAR), program management and construction management (PMCM), and both design-bid-build and design-build delivery methods, providing diverse experience and challenges.

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What benefits can you expect as a Project Quality Manager at AECOM?

AECOM offers a comprehensive benefits package to support their Project Quality Managers, which may include medical, dental, vision, and life insurance, paid time off, retirement savings plans, and professional development programs. The company is also known for fostering a collaborative work environment that encourages personal growth and career advancement.

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Common Interview Questions for Project Quality Manager
Can you describe your experience with quality control processes in transportation projects?

When answering this question, highlight specific projects where you've implemented quality control measures. Provide examples of challenges faced, how you adapted quality standards, and any measurable outcomes. This showcases your hands-on experience and problem-solving skills in real scenarios.

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How do you ensure compliance with quality management systems?

To effectively answer this, discuss your familiarity with AECOM’s quality management systems. Mention how you maintain records, conduct regular audits, and train team members. Emphasize your attention to detail and commitment to upholding quality standards across projects.

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What strategies do you use to mentor project team members on quality best practices?

In your response, focus on your collaborative approach to mentorship. Explain how you provide training sessions, one-on-one guidance, and constructive feedback. Use examples where your mentorship led to improved project outcomes or enhanced team performance.

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How would you handle a situation where a subcontractor fails to meet the quality expectations?

Explain your conflict resolution strategy, focusing on open communication and setting clear expectations. Describe steps such as discussing the issues directly with the subcontractor, reviewing the quality specifications, and working collaboratively to develop a corrective action plan to ensure future compliance.

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Can you give an example of how you have improved a quality process in the past?

Use this opportunity to discuss a specific situation where you analyzed existing quality processes, identified inefficiencies, and implemented improvements. Highlight the impact of these changes, such as time savings, increased compliance rates, or overall project success.

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What do you see as the biggest challenges in quality management for transportation projects?

Share insights into potential challenges like regulatory compliance, coordination among multiple teams, and maintaining quality across diverse stakeholders. Then, discuss how your experience and proactive planning can help mitigate these challenges.

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How do you track the progress of quality deliverables on a project?

To answer this, detail your methodology for tracking project metrics, using tools like spreadsheets or quality management software. Discuss how regular reporting and stakeholder communication play key roles in ensuring that quality deliverables stay on track.

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What experience do you have in conducting quality audits?

Describe your specific experience by mentioning how you prepare for audits, what criteria you assess, and examples of findings you've reported. This demonstrates your thorough understanding of quality assurance practices and commitment to continuous improvement.

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How do you stay updated with industry standards and changes in quality management?

Discuss your proactive approach to ongoing education, such as attending industry conferences, participating in webinars, and following relevant publications. Highlight how you implement any new findings into your current practices to enhance quality management.

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Why do you want to work as a Project Quality Manager at AECOM?

Express your passion for the intersection of quality management and transportation projects. Discuss AECOM's reputation, your alignment with their mission to deliver a better world, and how you believe your skills can contribute to their ongoing success and commitment to quality.

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As the world’s trusted infrastructure consulting firm, we’re committed to managing our business with the utmost responsibility and to always strive for better – whether by reducing emissions, creating social value or diversifying our senior leader...

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DATE POSTED
April 6, 2025

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