Associate Subaru Program Support Agent

As an Associate Subaru Program Support Agent at Affinitiv, your primary responsibilities include processing customer information updates, managing Subaru retailer user accounts, and maintaining Owner Touch and Market Driver settings. You will also adjust pricing for Trade Up Advantage and manage ticket escalations. This role is key to ensuring the accuracy of vital customer and retailer data across various programs.

To qualify for the Associate Subaru Program Support Agent position at Affinitiv, candidates typically need a background in customer service or data management, excellent attention to detail, and strong communication skills. Familiarity with automotive data systems is a plus, but not mandatory. We're looking for individuals who are eager to learn and contribute positively to our team.

Affinitiv provides a flexible work environment for the Associate Subaru Program Support Agent position, where you can choose to work remotely or collaborate on-campus. Our Work from Here program promotes a balance between in-person interaction and remote work, allowing for dynamic team meetings and collaboration while ensuring employee safety.

At Affinitiv, Associate Subaru Program Support Agents enjoy a comprehensive benefits package that includes medical, dental, and vision coverage, along with a 401K starting on day one. Employees also benefit from generous paid time off (PTO), enabling them to spend quality time with family and friends, making work-life balance a priority.

Affinitiv is dedicated to creating an inclusive environment where every employee, including Associate Subaru Program Support Agents, is treated with respect and dignity. We prohibit discrimination and harassment, providing equal employment opportunities based solely on qualifications and merit. We celebrate diversity within our team and foster a culture of mutual respect.

In your response, highlight your passion for the automotive industry and the importance of effective data management. You can mention how Affinitiv’s focus on customer lifecycle solutions aligns with your career goals.

Explain your methods for double-checking data entries and your attention to detail. Discuss any tools or procedures you follow to maintain data integrity and compliance.

Share a specific example demonstrating your organizational skills and ability to prioritize tasks. Emphasize your communication with customers to ensure their needs are met promptly.

Discuss your understanding of data protection principles and necessary compliance standards, emphasizing your commitment to maintaining customer confidentiality in all interactions and processes.

Outline a systematic approach to troubleshoot issues, like identifying the problem, researching solutions, and collaborating with team members when necessary. Provide an example of a technical challenge you've overcome.

You can express your proficiency in software relevant to the role and your willingness to learn new tools. Cite examples of past experiences where you quickly adapted to new systems.

Describe your preferred communication styles and tools (like email, chat, meetings). Emphasize the importance of clear updates and maintaining a collaborative environment.

Discuss strategies such as creating to-do lists, categorizing tasks by urgency, and utilizing time management techniques. Share a scenario where you successfully handled a busy period.

Mention Affinitiv’s reputation in the automotive marketing sector, its dedication to employee welfare, and how its values resonate with your personal and professional ethics.

Explain your approach by prioritizing listening to their concerns, remaining calm and professional, and working towards a resolution. Providing a hypothetical scenario can illustrate your perspective.