Store Manager - Lexington, KY

The Store Manager at Alo in Lexington, KY is responsible for leading the store operations, achieving sales goals, and developing a high-performing team. This includes executing retail strategies, ensuring exceptional customer service, and maintaining visual merchandising standards. As a business leader, you will leverage local market knowledge and analyze KPIs to drive performance.

To qualify for the Store Manager role at Alo, candidates should have 5+ years of retail or related industry leadership experience, strong interpersonal communication skills, and a business owner mindset. Proficiency in MS Office is also required, along with the ability to manage a fast-paced environment and a commitment to Alo's mission and principles.

Alo is committed to employee growth and development. As a Store Manager, you will receive consistent training and coaching, performance management support, and career progression planning. Alo encourages a culture of inclusivity and development, ensuring that team members progress in their careers effectively.

As a Store Manager at Alo, you can expect a dynamic and collaborative work environment that emphasizes mindful movement and community connection. The role involves a blend of leadership, teamwork, and operational responsibilities, allowing you to make a meaningful impact both in-store and in the local community.

Alo offers a comprehensive benefits package for its Store Managers, including competitive medical, dental, and vision plans, a generous employee discount, a 401K with company matching, and access to free yoga classes and Alo Moves subscriptions. Additional perks also include monthly store incentives and clothing allowances.

In prioritizing tasks as a Store Manager, it's essential to focus on both short-term and long-term goals. Start by assessing daily operational needs and balancing them with strategic initiatives, such as team development and sales objectives. Utilize tools for tracking KPIs to inform decisions and adjust priorities as necessary.

When discussing an experience that improved store sales, focus on a specific strategy you implemented. Explain the situation, the action you took, and the measurable outcome, such as increased sales percentages or enhanced customer engagement. Highlight teamwork and how you motivated your staff to contribute to the success.

To manage conflict between team members, it's crucial to facilitate open communication. Approach the situation calmly and gather perspectives from both parties. Encourage them to communicate directly, guiding the conversation if necessary, and help them find a resolution that honors both viewpoints while reinforcing the importance of teamwork.

Fostering team growth involves understanding each member's strengths and areas for improvement. Implement regular one-on-one meetings for personalized feedback and development plans. Encourage participation in training programs and create a culture where team members feel comfortable sharing ideas and taking on new responsibilities.

In responding to questions about visual merchandising, detail your experience creating attractive displays that resonate with shoppers. Discuss any specific strategies you've implemented to enhance product visibility and customer experience, and mention any analysis of performance data that informed your decisions.

Ensuring exceptional customer service involves training your team to prioritize customer needs and maintain a positive attitude. Share specific methods you’ve used, like role-playing scenarios during training, that equip staff with tools to handle inquiries and complaints effectively.

Data plays a crucial role in decision-making. Explain how you utilize sales data, customer feedback, and inventory reports to inform strategies. Discuss how analyzing trends can lead to proactive adjustments in merchandising and staffing that ultimately enhance store performance and customer experience.

Handling underperforming employees requires a balanced approach. Address performance issues directly and constructively, focusing on specific behaviors rather than personal attributes. Implement action plans with clear goals, offer training and support, and regularly check in to assess progress and adjust strategies as needed.

Motivating your team can involve recognition, incentives, and creating a supportive work culture. Share examples of how you've celebrated team achievements, introduced performance bonuses, or organized team-building activities that foster camaraderie and engagement.

Approaching scheduling requires balancing business needs with employee availability. Share how you analyze busy times and peak hours to create effective schedules while considering team members' preferences—this can improve staff morale and ensure adequate coverage for a smooth operation.