Specialist, Trustee Operations

As a Specialist, Trustee Operations at Altisource, your key responsibilities include ordering VA appraisals, managing document executions, and handling communications with borrowers, attorneys, and lienholders. You will play a vital role in reviewing foreclosure files and supporting our litigation team by appearing in court when necessary. Additionally, maintaining accurate spreadsheets for surplus files across several states is essential. Your problem-solving skills will shine as you address inquiries and provide assistance to team members.

To qualify for the Specialist, Trustee Operations role at Altisource, candidates should have experience in mortgage trustee servicing, title servicing, or foreclosure processes. An understanding of trustee services procedures is crucial, along with potential experience in reverse mortgage services. Being located in Bellevue, WA, and having recording experience and being a notary will also significantly enhance your candidacy.

Altisource offers a dynamic, fast-paced work environment where collaboration is encouraged. As a Specialist, Trustee Operations, you will be a part of a vibrant team that values innovation, diversity, and growth. The company promotes a culture of support, ensuring employees have opportunities for development and employee engagement activities, which fosters a sense of community and belonging.

Absolutely! Working as a Specialist, Trustee Operations at Altisource comes with a range of benefits, including competitive salaries, comprehensive medical, dental, and vision insurance, and a solid 401(k) plan. Employees enjoy paid holidays and 29 days of paid time off annually, alongside various employee engagement activities and community service opportunities, ensuring a great work-life balance.

To stand out as a candidate for the Specialist, Trustee Operations role at Altisource, emphasize your relevant experience in mortgage trustee servicing and highlight specific accomplishments that showcase your problem-solving abilities. Be sure to demonstrate your communication skills and any leadership experience, and reflect your passion for customer service in your application materials.

A proactive communication strategy is key. I first seek to understand the client's concerns thoroughly before discussing potential solutions. I believe in maintaining transparency and keeping the client informed throughout the process, which not only helps resolve conflicts but also enhances trust.

The foreclosure process involves several legal and procedural steps. As a Specialist, I would ensure documentation is prepared and accurate, help manage communications with all involved parties, and provide support during court proceedings if necessary. My goal would be to facilitate smooth operations while ensuring compliance.

I prioritize tasks based on deadlines, the urgency of communications, and the complexity of each case. I often use project management tools to keep track of my responsibilities and ensure that nothing falls through the cracks, while also setting aside time for unexpected issues.

I have considerable experience ordering VA appraisals, which involves coordinating with appraisers and ensuring all necessary documentation is collected and submitted on time. Attention to detail is critical, as any discrepancies can delay the process, so I always double-check information before finalizing reports.

Quality assurance is central to my responsibilities, as it ensures the integrity of the documentation and processes involved in trustee operations. I routinely review files and communications to meet compliance standards and work collaboratively with my team to create best practices.

I approach teamwork with clear communication and a willingness to assist others. In busy environments, I believe it's essential to support one another and share workload effectively to ensure efficiency. Regular check-ins and updates can help maintain focus on our shared goals.

I find project management software particularly effective for managing trustee operations, as it allows for tracking tasks and timelines. Additionally, CRM systems help streamline communication with clients and legal teams, ensuring all information is readily available and accessible.

In such a scenario, I would first gather all relevant documentation and evidence regarding the foreclosure case to fully understand the borrower's concerns. Then, I would arrange a meeting to discuss the matter in detail and explore potential resolutions while ensuring compliance with legal requirements.

In a previous role, I dealt with a distressed client regarding a complex foreclosure case. I took the time to listen empathetically to their concerns, maintained regular updates, and ensured they felt supported throughout the process. This not only resolved their immediate issues but also built long-term trust and satisfaction.

I'm motivated by the opportunity to make a significant impact on clients' lives by helping them navigate complex trustee processes. The challenge of finding solutions that benefit both our company and the clients drives me to excel and continually improve my skills in this area.