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Learning Experience Designer , Ring Global Learning and Quality

Description

Ring's Global Learning and Quality team is seeking an innovative Instructional Designer to join our dynamic team. In this role, you'll design, develop, and enhance learning programs that impact associates worldwide. We're looking for a self-motivated professional with a passion for learning and developing others. You'll collaborate with cross-functional teams, Subject Matter Experts, and Program Managers to create impactful content and implement program offerings. The ideal candidate possesses expertise in adult learning principles and instructional design methodologies, coupled with strong project management and communication skills. You should be adept at balancing speed and quality, thriving in a fast-paced environment while maintaining high standards. We value creative problem-solvers who can "think big" and have an innovation-focused mindset with the ability to execute quickly. Your experience in designing performance-based learning outcomes and your adaptability will be key in driving continuous improvement of our learning experiences. Join us in creating world-class learning solutions that empower Ring associates globally.

Key job responsibilities
* Analyze, design, develop, and evaluate training solutions aligned with business objectives
* Partner with stakeholders and SMEs to gather requirements and create learning content
* Design and develop engaging multimedia content using various authoring tools
* Create storyboards, scripts, and job aids that support learning objectives
* Apply adult learning principles and instructional design methodologies to course development
* Ensure consistency in learning design across multiple programs and platforms
* Manage multiple projects simultaneously while meeting tight deadlines
* Conduct needs assessments and identify performance gaps
* Measure and evaluate training effectiveness through various assessment methods
* Stay current with industry trends and learning technologies
* Maintain course content and curriculum documentation
* Provide recommendations for continuous improvement of learning programs

About the team
Our team is dedicated and responsible for the learning and development of Ring Customer Support associates. We design, create and develop learning solutions to enhance associate knowledge around our products and services to provide a world class customer experience. We offer learning programs that support new hire onboarding, product knowledge, troubleshooting, the customer experience, coaching, leadership development, and specialty training.

Basic Qualifications

* Bachelor's degree in Instructional Design, Education, Business, or related field
* 3+ years experience in instructional design, training development, and e-learning creation
* Proven experience with Articulate 360/Storyline or similar authoring tools
* Demonstrated ability to create engaging training materials including e-learning courses, instructor-led materials, job aids, and multimedia content
* Experience managing multiple projects and implementing process improvements
* Track record of working cross-functionally with technical and non-technical teams
* Experience using data and metrics to drive program improvements
* Advanced multimedia development skills (video, graphics, audio)
* Experience with system simulations and basic HTML
* Background in process improvement initiatives
* Experience working in a fast-paced, global environment

Preferred Qualifications

* Master's Degree in Instructional Design, Learning Technology, or related field
* Proven competence using an LMS, such as Cornerstone, Moodle, or Thinking Cap
* Experience with evidence-based instructional design and learning analytics
* Multimedia development capabilities (video editing, graphics design, animation)
* Basic HTML and system simulation skills
* Experience building and managing complex project schedules
* History of success in fast-paced, global environments
* Proven ability to measure and communicate learning impact to stakeholders


* Portfolio of eLearning samples required at interview



Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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What You Should Know About Learning Experience Designer , Ring Global Learning and Quality , Amazon

Are you ready to make a global impact through innovative learning solutions? Join Ring's Global Learning and Quality team as a Learning Experience Designer based in sunny Arizona! In this role, you'll have the fantastic opportunity to design, develop, and enhance learning programs that resonate with associates across the globe. Your expertise in adult learning principles and instructional design methodologies will shine as you collaborate with cross-functional teams, Subject Matter Experts, and Program Managers to craft engaging content that drives performance. We're looking for a self-starter who thrives in fast-paced environments and enjoys balancing speed and quality. Your creativity in tackling challenges and your project management skills will enable you to manage multiple initiatives, ensuring that every training solution aligns with our core business objectives. Get ready to utilize various authoring tools to create multimedia content, develop engaging storyboards, and apply your knowledge of adult learning principles to foster a dynamic learning atmosphere. If you have a passion for driving continuous improvement in learning experiences and enjoy working with a team dedicated to enhancing customer support knowledge and skills, then this role at Ring could be a perfect fit for you!

Frequently Asked Questions (FAQs) for Learning Experience Designer , Ring Global Learning and Quality Role at Amazon
What are the primary responsibilities of a Learning Experience Designer at Ring?

As a Learning Experience Designer at Ring, you will analyze, design, develop, and evaluate training solutions that align with business objectives. You'll collaborate with stakeholders to gather requirements, create engaging multimedia learning content, and ensure consistency across various programs. Measuring the effectiveness of training and conducting needs assessments are also key components of this role.

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What qualifications do I need to become a Learning Experience Designer at Ring?

To qualify for the Learning Experience Designer position at Ring, you should have a Bachelor's degree in Instructional Design, Education, Business, or a related field. You’ll need at least 3 years of experience in instructional design and training development, along with proficiency in authoring tools like Articulate 360. Strong project management and communication skills are essential, as is a creative mindset for problem-solving.

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What skills are valued in a Learning Experience Designer at Ring?

At Ring, we value a mix of skills for the Learning Experience Designer role including advanced multimedia development capabilities, experience with instructional design methodologies, and the ability to apply adult learning principles. Strong project management skills, the ability to work cross-functionally, and expertise in utilizing data to drive program improvements are also highly regarded.

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What kind of projects will a Learning Experience Designer handle at Ring?

A Learning Experience Designer at Ring will handle diverse projects including the creation of e-learning courses, instructor-led training materials, and developing job aids. You’ll also be responsible for conducting needs assessments, implementing process improvements, and ensuring training content is engaging and effective for global associates.

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How does Ring support the learning and development of its associates?

Ring is dedicated to enhancing the learning and development of its Customer Support associates through comprehensive training programs. We focus on onboarding, product knowledge, coaching, and leadership development to ensure associates provide a world-class customer experience. Our Learning Experience Designers play a crucial role in creating and improving these programs to empower our global workforce.

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Common Interview Questions for Learning Experience Designer , Ring Global Learning and Quality
Can you explain your instructional design process for a Learning Experience Designer position?

Absolutely! When approaching instructional design, I typically follow the ADDIE model: Analysis, Design, Development, Implementation, and Evaluation. Initially, I analyze the needs of the audience and the desired outcomes, design a storyboard, develop engaging content, implement it through various means, and finally evaluate its effectiveness through assessments and feedback.

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What instructional design tools are you proficient in?

I am proficient in several instructional design tools including Articulate 360 and Storyline, which I use for e-learning course development. I also have experience with other authoring tools, multimedia editing software, and Learning Management Systems to ensure a seamless learning experience.

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How do you measure the effectiveness of the training materials you create?

I utilize a variety of methods to measure training effectiveness, such as assessments, completion rates, feedback surveys, and performance metrics. After training sessions, I analyze the data collected to identify areas for improvement and adjust the content or delivery methods accordingly.

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Describe a challenging project you managed and how you handled it.

In my previous role, I managed a project with tight deadlines and multiple stakeholders. To handle this, I prioritized tasks, held regular check-in meetings to ensure alignment, and utilized project management software to track progress. Proactive communication was key in navigating challenges and meeting our deliverables on time.

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What methods do you use to stay current with industry trends and instructional design best practices?

I regularly attend webinars, participate in professional development workshops, and follow industry leaders on social media. Also, I subscribe to relevant journals and forums where I can learn about new technologies and instructional strategies to enhance my skills and knowledge.

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How do you approach the design of a multimedia training program?

My approach to designing a multimedia training program begins with understanding the learning objectives and audience demographics. Then I create a storyboard that outlines the flow of content, ensuring the multimedia elements – such as videos, graphics, and interactive components – are strategically placed to enhance learning and engagement.

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How have you utilized feedback in your instructional design process?

Feedback is essential in my design process. I actively seek input from subject matter experts and end-users during the development phases to ensure the content meets their needs. Post-implementation, I collect feedback on the training effectiveness and make necessary adjustments to improve future iterations of the instructional materials.

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Can you give an example of how you applied adult learning principles?

Certainly! In my recent training program, I applied adult learning principles by incorporating real-life scenarios and interactive elements that promote active engagement. I also ensured that the training allowed for self-paced learning, giving participants the option to revisit content and reflect on key takeaways, which are crucial for adult learners.

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What role do you believe collaboration plays in instructional design?

Collaboration is vital in instructional design. Working closely with subject matter experts and stakeholders allows for the integration of diverse perspectives and expertise, leading to richer content and more effective training solutions. Collaborative efforts ensure that all necessary viewpoints are considered and that the training is relevant and applicable.

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How do you handle competing priorities in a fast-paced environment?

To handle competing priorities, I start by assessing the urgency and impact of each task. I use project management tools to organize my workload and identify critical deadlines. Effective time management and communication with team members help ensure that all projects progress smoothly while maintaining quality.

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Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.

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CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
BENEFITS & PERKS
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 8, 2025

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