Career Advisor - Bilingual Preferred (Pleasant Grove) Onsite

As a Career Advisor at Equus Workforce Solutions, your primary responsibilities will include advising, monitoring, and tracking customer participation in workforce programs. You'll counsel customers on job search strategies and assist them in identifying barriers to employment. Additionally, you will be responsible for maintaining accurate customer records and facilitating seamless transitions across services, all while fostering strong relationships and addressing customer concerns promptly.

To qualify for the Career Advisor role at Equus Workforce Solutions, candidates should possess a related associate degree from an accredited university or equivalent work experience. Excellent verbal and written communication skills, alongside demonstrated customer service abilities, are essential. Familiarity with the local community's needs and resources is highly valued, as is prior experience in workforce development or related programs lasting one to three years.

Equus Workforce Solutions is committed to the growth and development of its Career Advisors. Employees have access to extensive learning opportunities and networking programs that enhance their skills and connect them with industry professionals. Furthermore, the company promotes a supportive work environment where everyone is celebrated and treated with respect, empowering Career Advisors to make a lasting impact on the communities they serve.

Career Advisors at Equus Workforce Solutions will primarily work in a defined office environment with specified hours, engaging in both one-on-one and group interactions with individuals from diverse backgrounds. The role involves extensive sitting, standing, and continuous use of computers and phones. Flexibility for occasional off-site meetings, conferences, and trainings is also required, allowing Career Advisors to engage further with the community.

The salary for the Career Advisor position at Equus Workforce Solutions is $23.15 per hour. This competitive rate reflects the company's commitment to attracting skilled professionals who are dedicated to changing lives and advancing the workforce development mission. Join the team and step into a fulfilling career where you can truly make a difference!

When assisting a customer facing barriers to employment, I would first conduct a thorough assessment of their individual challenges and support needs. Utilizing active listening skills, I'd encourage open dialogue to understand their situation better. Next, I'd collaborate with the customer to create a tailored action plan, which could include resources for skills training, resume improvement, or connecting them with community services. Ultimately, my goal would be to empower them to take proactive steps toward overcoming their barriers.

Prioritization as a Career Advisor requires solid organizational skills and an understanding of deadlines. I would start by identifying urgent customer needs and upcoming deadlines, creating a structured to-do list. Balancing immediate concerns with ongoing case management is key, so I’d regularly review tasks and adjust priorities accordingly. Utilizing tools like project management software can also help streamline my workflow, ensuring that every customer receives the attention and support they need.

Certainly! In a previous role, I worked with a customer who struggled with job applications due to lack of confidence. I scheduled regular sessions to improve their resume and cover letter-writing skills while also conducting mock interviews to build their confidence. Additionally, I connected them with local workshops that aligned with their career interests. Gradually, they secured a job in their desired field, and seeing their transformation was incredibly rewarding.

Maintaining confidentiality is paramount in the Career Advisor role. I always adhere strictly to data protection protocols and ensure that customer information is only shared with relevant parties involved in their case management, as per policies. I regularly participate in training to stay updated on best practices for confidentiality. By fostering a trusting environment, customers feel safe sharing their information, fostering a successful advisory relationship.

Staying informed about local labor market trends is crucial as a Career Advisor. I regularly consult reputable industry reports, attend local workforce development meetings, and engage with community partners. Joining local chambers of commerce and connecting with fellow professionals in the field also helps me gain valuable insights. Additionally, I leverage online resources and social media platforms to track shifts in employment opportunities and emerging sectors.

Handling difficult customers requires patience and empathy. I would first listen actively, acknowledging their concerns without jumping to conclusions. By asking clarifying questions, I aim to understand the root cause of their frustration. I would then work collaboratively with them to find a solution or an alternative, ensuring they feel heard and supported throughout the process. Maintaining professionalism and focusing on resolution is key.

Customer feedback is invaluable as it drives continuous improvement in my advisory approach. I actively solicit feedback during and after our sessions, looking for input on their experiences and what aspects could be enhanced. This not only helps me refine my methods but also empowers customers by involving them in the process. Positive feedback can also be used to celebrate successes and motivate further progress across the board.

In advising clients on resume writing, I emphasize the importance of tailoring their resume to the specific job they're applying for. Using clear, concise language is key; action words should highlight accomplishments and skills relevant to the position. I also recommend including quantifiable achievements and ensuring proper formatting. A visually appealing, easy-to-read resume that captures attention will significantly enhance their chances of making a great first impression.

Developing individualized career plans begins with a comprehensive assessment of a client's skills, interests, and goals. I engage them in discussions to explore their aspirations and any obstacles they might face. Together, we outline actionable steps they can take, including skills development courses, networking opportunities, and job application strategies. I follow up regularly to reassess their progress and adjust the plan as necessary to keep them on track towards their career aspirations.

I am drawn to work for Equus Workforce Solutions because of its commitment to making a meaningful impact in people's lives and driving change in workforce development. The chance to collaborate with a diverse team and contribute to personalized career advisement aligns perfectly with my passion for helping individuals achieve their professional goals. I admire Equus's values of diversity and inclusion, and I'm excited about the potential for both personal and professional growth within the organization.