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Manager-Account Development - Client Engagement Team - job 2 of 4

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You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Account Development Client Engagement Manager is a telephone-based position responsible for the engagement of identified customers. The manager will manage relationships by partnering closely with risk, underwriting, merchant services and Marketing to provide solutions for customers.   

This position is responsible for treating a customer base and will be fluid based on where we see the biggest opportunities based on data analytics (part portfolio management + part monthly customer actions).   

Job Responsibilities 

Planning (20% of time)  

Effectively manage a list of prioritized customers with an existing American Express Business/Corporate program where an engagement opportunity has been identified
Meet minimum expectations for Formula For Success (FFS), which is a set number of calls, customer meetings and other productivity metrics

Client Solution (80% of time)  

High level of Financial Fluency and understanding of the underwriting and risk process. Must be able to drive results through creative problem solving
Partner closely with risk, underwriting and GMNS to identify and develop solutions for customers based on customer needs
Use consultative skills to retain customer relationship and charge volume  
Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360) 
Partner with Field Dedicated Portfolio Account Development team when a telephone-managed customer requires a face-to-face visit

Compliance (100% of time)  

Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements

Knowledge, Skills, Attributes, and Experience 

Knowledge and Skills  

Financial Fluency  

Strong knowledge of Financial Fluency and understanding of the underwriting and risk process.

Relationship management  

Strong customer relationship building skills to follow through and motivate clients to act

Consultative selling  

Effectively identifies client needs to configure solutions that address client requirements and deliver value

Closing  

Overcomes objections and resistance to proposed solutions with key client decision makers

Influence & persuasion  

Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services

Demonstrating value  

Proactively and consistently demonstrates the value of partnering with American Express

Results focus  

Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks

Market, industry, & product knowledge  

Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation

Attributes  

High learning agility
Intellectually curious
Collaborative and growth mindset 
Personal accountability  
Compliance focused

Experience  

High level of Financial Fluency required
Bachelor's degree or equivalent experience
Excellent sales experience, 2 – 3 years preferred
Knowledge of underwriting and risk process
Experience partnering with clients across various markets / industries 
Experience in a highly-regulated industry

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

American Express Glassdoor Company Review

4.2

American Express DE&I Review

4.4

CEO of American Express

Stephen J Squeri

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Average salary estimate

$117500 / YEARLY (est.)

min

max

$80000K

$155000K

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What You Should Know About Manager-Account Development - Client Engagement Team, American Express

Are you ready to make a significant impact in a vibrant and supportive environment? The Manager-Account Development for the Client Engagement Team at American Express in Phoenix, Arizona, is an exciting opportunity for someone with a passion for customer engagement and relationship building. As part of this dynamic role, you'll be responsible for strengthening partnerships with our valued customers by leveraging your financial fluency and problem-solving skills. Picture yourself engaging with clients, understanding their needs, and collaborating with teams across the company to deliver tailored solutions. Your day-to-day will include managing a prioritized list of customers and facilitating productive conversations that drive results. With a focus on compliance and integrity, you'll ensure all interactions meet the highest standards while maintaining a keen awareness of market trends and competitor practices. American Express is committed to your success, offering a competitive salary and a range of exceptional benefits that nurture your career and well-being. So, if you’re an intellectually curious individual who thrives in collaborative environments and enjoys finding value-driven solutions for clients, this is the perfect chance to take your career to the next level. Join Team Amex, and let’s lead the way together.

Frequently Asked Questions (FAQs) for Manager-Account Development - Client Engagement Team Role at American Express

What are the main responsibilities of the Manager-Account Development position at American Express?

The primary responsibilities of the Manager-Account Development role at American Express involve managing and enhancing relationships with prioritized customers. You'll engage with clients through calls and meetings, utilizing your financial fluency to deliver customized solutions. In this telephone-based position, you’ll work closely with internal teams like risk, underwriting, and marketing to ensure customer needs are met effectively.