Manager-Risk Management - job 3 of 4

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Business Unit Information

The Global Risk & Compliance Organization (“GRC”) independently oversee the company’s risk-taking and risk management activities, including the comprehensive identification, management, and mitigation of risks within the Company’s risk appetite. GRC ensures the company operates in a safe, sound and fully compliant manner within all applicable regulatory expectations. We create and maintain the overall risk management framework while ensuring legal and regulatory compliance.

We are passionate about our commitment to drive the company’s goals of growth and progress by creating a culture of awareness and proactivity around regulatory matters, and by partnering closely with business units across the enterprise to ensure we deliver maximum value to our shareholders and our customers efficiently and effectively.

We are seeking a highly motivated and detail-oriented Reputational Risk Manager to join our growing team. This role will support the development and implementation of our reputational risk management program, assisting in monitoring, analyzing, and reporting on potential reputational risks. The ideal candidate will possess strong research, analytical, and communication skills, and a keen interest in understanding the evolving landscape of reputational risks.

Key Responsibilities:

• Monitoring and Research:
  • Assist in monitoring traditional and social media, news outlets, and other relevant sources for potential reputational risks.
  • Conduct research on industry trends, competitor activities, and emerging reputational risk issues.
  • Support the development and maintenance of a comprehensive database of reputational risk information.
• Analysis and Reporting:
  • Analyze collected data to identify potential reputational risks and trends.
  • Contribute to the periodic enterprise risk management reporting and commentary related to key reputational risks and underlying drivers.
  • Assist in the preparation of reports and presentations summarizing key findings and recommendations.
  • Contribute to the development of risk assessments and mitigation strategies.
• Support Program Implementation:
  • Assist in the development and implementation of reputational risk management policies and procedures, including testing such policies and procedures for compliance across the Company.
  • Support the development and delivery of training materials on reputational risk awareness as appropriate.
  • Contribute to the maintenance of internal communication channels related to reputational risk.
• Collaboration:
  • Collaborate with cross-functional teams, including communications, legal, compliance, and operations, to address reputational risk issues.
  • Support the team in responding to reputational risk incidents and crises.
  • Perform ad-hoc tasks as assigned.

Minimum Qualifications

• Bachelor's degree in risk management, business administration, communications, public relations, or a related field.
• Strong interest in reputational risk management, corporate communications, or related fields.
• Excellent research, analytical, and problem-solving skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.
• Strong attention to detail and ability to manage multiple tasks.
• Demonstrated ability to maintain confidentiality.

Preferred Qualifications

• Prior relevant experience in reputational risk management or communications.
• Familiarity with social media monitoring tools and techniques.
• Knowledge of risk management frameworks, regulatory landscape, and methodologies.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.