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Senior Engineer - Platform Excellence team - job 1 of 3

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

Do you have the ability to put together unique state of the art customer facing solutions that increase business value and customer engagement by demonstrating strong architectural and design principles and that are data driven? Do you have a rare combination of deep technical knowledge, business insight and strong social skills to help influence and get results across a diverse organization.
American Express is embarking on an exciting digital transformation driven by an energetic team of high performers. This group is nimble and creative with the power to shape our Technology and Product roadmap. If you have the talent and desire to deliver creative products and services at a rapid pace, serving our customers seamlessly across the globe through various channels, join our team!
We are looking for an innovative, experienced, and talented senior software engineer to join our Platform Excellence team. You will work closely with our product and development teams to develop new system and platform capabilities at scale and optimize existing capabilities. As part of the team, you will be responsible for the core shared services components that make up our modern microservice platform, driving performance and resiliency, as we scale to take over our mobile and web applications impacting millions of customers.Responsibilities include, but not limited to:
  • Leads the design, development, testing, solving, debugging, deployment, documentation, reliability, and availability of software and systems that meet the needs of customer-facing applications, business applications, and/or internal end-user tools and applications.
  • Perform technical aspects of software development.
  • Function as a leader on a software engineering team by contributing to software builds through consistent development practices (tools, common components, and documentation).
  • Lead code reviews and automated testing.
  • Debug software components and identify code defects for remediation.
  • Leads the deployment, support, and monitoring of software across test, integration, and production environments.
  • Empower teams to automate deployments in test or production environments.
  • Empower teams to automatically scale applications based on demand projections.
  • Ensure team adheres to security and regulatory standard methodologies.
  • Takes accountability for the success of the team achieving their goals.
  • Drives the team’s strategy and priorities initiatives.
  • Influence team members by challenging status quo, demonstrating risk taking, and implementing creative ideas.
  • Be a productivity multiplier for your team by analyzing your work flow and contributing to enable the team to be more effective, productive, and demonstrating faster and stronger results.
  • Mentor and guide team members to success within the team
  • Be a productivity multiplier across multiple teams by analyzing your work flow and contributing to enable the team to be more effective, productive, and demonstrating faster and stronger results.
  • Owns the health and quality of the code across the portfolio.
  • Ensure streamlined CI/CD pipeline from the teams.
  • Collaborates with leadership across multiple teams to define solution requirements and technical implementation.
  • Demonstrate technical expertise to help team members overcome technical problems.
  • Solves technical problems outside of day-to-day responsibilities.
  • Supplies to the success of many teams achieving their goals.
  • Develop team’s strategy and prioritize initiatives.
  • Assist in retaining and hiring dedicated team members
Qualifications
  • 6+ years of software development experience in a professional environment and/or comparable experience such as:
  • Wide breath of engineering experience
  • Proven experience leading teams of engineers.
  • Hands-on expertise with application design, software development, and automated testing.
  • Experience with distributed (multi-tiered) systems, algorithms, and relational databases.
  • Bachelor’s Degree in computer science, computer science engineering, or related experience required; advanced degree preferred
  • Thorough understanding of XML,SOAP, JSON, web services technologies, and data structure fundamentals, with experience in multi-threaded programming.
  • Experience with relational and NoSQL databases, including Couchbase, PostgreSQL or DB2.
  • Experience designing and developing REST APIs for high volume clients.
  • Experience with container and container orchestration technologies, such as Docker and Kubernetes.
  • 3+ years experience with Test Driven Development (TDD) / Behavior Driven Development (BDD) practices, unit testing, functional testing, system integration testing, regression testing, GUI testing and web service testing
  • Experience with continuous integration tools (Jenkins, Gitlab CI, GitHub Actions) a plus.
  • 5+ yrs working experience in an Agile or SAFe development environment
  • 1+ year experience of Graph QL & Cloud is a big plus.

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

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What You Should Know About Senior Engineer - Platform Excellence team, American Express

As a Senior Engineer on the Platform Excellence team at American Express in New York, you’ll have the opportunity to make a significant impact by developing innovative software solutions that enhance our customers’ digital experiences. At American Express, we pride ourselves on fostering a collaborative environment where creativity and expertise come together to drive results. You'll engage with a diverse group of talented engineers and leaders, all dedicated to pushing the boundaries of technology to serve millions of customers worldwide. Your role will involve architecting and implementing robust microservice platforms that not only ensure high availability and performance but also elevate our business value through enhanced customer engagement. You'll take charge of software development practices, leading code reviews and deploying applications while maintaining the highest standards of security and regulatory compliance. Your insights will steer team strategies, shape priorities, and mentor junior engineers, ensuring a cohesive and productive team dynamic. We value your unique perspective and encourage you to share your ideas for improving our processes. In this fast-paced digital transformation journey, you will directly contribute to deploying customer-facing solutions and optimizing our existing services, making your work an integral part of our mission to deliver world-class service. Join us at Team Amex, where your passion for technology can flourish, and together, we can create exceptional customer journeys that redefine what's possible in the digital space.

Frequently Asked Questions (FAQs) for Senior Engineer - Platform Excellence team Role at American Express
What are the primary responsibilities of a Senior Engineer on the Platform Excellence team at American Express?

As a Senior Engineer on the Platform Excellence team at American Express, your core responsibilities will include leading the design, development, and deployment of software solutions that enhance customer engagement. You'll drive technical development and ensure the reliability and performance of core shared services components for our microservice platform. Additionally, you'll conduct code reviews, mentor junior engineers, and collaborate closely with cross-functional teams to align on strategic initiatives and technical requirements.

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What qualifications are required to become a Senior Engineer at American Express?

To qualify for a Senior Engineer position at American Express, you should have at least 6 years of professional software development experience, with proven leadership abilities. A Bachelor's degree in computer science or a related field is required, while an advanced degree is preferred. Your expertise should encompass software development practices, automated testing, distributed systems, and creating REST APIs. Familiarity with container technologies like Docker and Kubernetes is also highly valued.

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How does American Express support the professional development of its Senior Engineers?

American Express places a strong emphasis on professional development for its Senior Engineers. The company provides dedicated time for employees to invest in skill-building activities, access to training programs, and opportunities to engage with the broader engineering community through open-source contributions. This supportive environment enables you to stay current with technological advancements and continuously enhance your skills and expertise.

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What is the team culture like for Senior Engineers at American Express?

The culture for Senior Engineers at American Express is collaborative, inclusive, and innovative. You'll be part of a diverse tech team that values open discussions and welcomes unique perspectives. This environment encourages creative thinking and teamwork, fostering not only personal growth but also collective success as you work together to overcome challenges and implement groundbreaking solutions.

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What benefits can a Senior Engineer expect from American Express?

As a Senior Engineer at American Express, you can expect a competitive salary along with various benefits including bonus incentives, a 6% company match on retirement savings, comprehensive healthcare packages, flexible working arrangements, and generous parental leave. The company is committed to supporting the holistic well-being of its employees, ensuring that you have the resources needed to thrive both professionally and personally.

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Common Interview Questions for Senior Engineer - Platform Excellence team
What methodologies do you rely on for software development as a Senior Engineer?

In your response, highlight your experience with Agile and SAFe methodologies, emphasizing how these approaches facilitate collaboration, increase adaptability, and ensure successful project delivery. Discuss specific tools you have used, such as Jenkins for continuous integration and Git for version control, showcasing your familiarity with industry best practices.

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Can you describe your experience with leading code reviews?

Share your approach to conducting thorough code reviews, focusing on best practices, providing constructive feedback, and educating team members on coding standards. Emphasize the importance of maintaining high code quality and fostering a learning environment where team members feel comfortable asking questions.

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How do you ensure security and regulatory compliance within your software development process?

Detail your strategies for integrating security measures throughout the software development lifecycle, such as incorporating security testing in CI/CD pipelines and adhering to best practices for data governance. Mention specific tools or frameworks you've used to ensure compliance and keep software secure from vulnerabilities.

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What role does mentorship play in your approach as a Senior Engineer?

Explain how you view mentorship as a vital aspect of your role. Discuss your commitment to guiding junior team members through technical challenges, providing them with resources and support, and fostering a culture of continuous improvement and learning within the team.

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How do you handle conflicting priorities within a development team?

Illustrate your problem-solving skills by describing the methods you use to prioritize tasks, communicate effectively with stakeholders, and negotiate deadlines. Mention the importance of maintaining transparency and collaboration with team members to ensure everyone remains aligned on project objectives.

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What is your experience with cloud technologies and how do you leverage them in your projects?

Discuss your familiarity with cloud platforms such as AWS or Azure, and how you have used these technologies to deploy scalable applications. Share specific examples of how you utilized cloud services to optimize performance and enhance system reliability in your projects.

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How do you stay updated on the latest trends in software engineering and technology?

Talk about your commitment to professional growth through continuous learning. Mention the resources you rely on, such as industry blogs, online courses, webinars, or conferences, and how you apply that knowledge to your work and share insights with your team.

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Can you describe a challenging project you worked on and how you addressed the challenges?

Provide a detailed account of a specific project that had significant obstacles. Discuss the problem-solving techniques you employed, the collaboration with team members, and the ultimate outcomes, highlighting the lessons learned and how they influenced your future work.

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What are your strategies for optimizing microservices in a high-volume application?

Explain how you approach performance optimization in microservices architectures, including load balancing, caching strategies, and efficient database access. Share specific techniques you’ve implemented to ensure systems run smoothly under heavy load.

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How do you manage technical debt within a project?

Discuss your proactive strategies for identifying, documenting, and addressing technical debt in your projects. Emphasize the importance of maintaining code quality and how you balance delivering new features with addressing existing deficiencies to ensure long-term success.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

1121 jobs
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BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 4, 2025

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