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Senior Reporting Analyst - Colleague Experience Group - job 4 of 4

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

  • Provide reporting support to the Sales and Marketing & TA&O Americas recruitment teams including the delivery of standard and ad hoc reporting requests
  • Work with various risk and compliance groups to provide data and reports that show adherence to our policy and processes to minimize company risk
  • Serve as a recruiting metrics subject matter expert where the integration and/or deployment of recruitment data is necessary
  • Use data to provide learning analytics and measure success of overall programs.
  • Design and create sophisticated PowerPoint presentations for various team members to be shared with senior stakeholders and business leaders
  • Design and deliver training on tools and systems for the recruitment community
  • Support Recruiter development from both an AXP onboarding and best practices perspective.
  • Assist with designing and facilitate team-based training programs and initiatives.
  • Build and leverage strong relationships with key stakeholders, both within CEG and across the Enterprise.
  • Develop a point of view of external landscape to inform project strategy and standard methodologies (research, data, industry benchmarks etc.).
  • Maintain recruitment platforms to ensure accuracy of materials and resources.
  • Collaborate with multiple groups across the talent COE and CEG to produce relevant content for our teams.
  • Experience with Taleo/Oracle Business Intelligence (OBI) is strongly preferred
  • Recruitment experience and/or training experience preferred.

Minimum Qualifications

    • Expert level with Excel and PowerPoint.
    • Strong critical thinking and ability.
    • Intellectual curiosity to find opportunities and solve problems.
    • Excellent written and verbal communication skills.
    • Passion for creating outstanding colleague and candidate experiences.

Salary Range: $55,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

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Average salary estimate

$82500 / YEARLY (est.)
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$55000K
$110000K

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What You Should Know About Senior Reporting Analyst - Colleague Experience Group, American Express

If you're ready to take your career to new heights, consider joining American Express as a Senior Reporting Analyst in the Colleague Experience Group, right in the heart of New York City! At Amex, you will be part of a vibrant community dedicated to providing unparalleled support to our customers and colleagues alike. Your primary role will involve delivering insightful reporting support to our Sales and Marketing & TA&O Americas recruitment teams, ensuring that our strategies are aligned with company policies and goals. You'll become the go-to expert in recruitment metrics, harnessing the power of data to measure program successes and provide learning analytics. Your strong analytical skills will be essential as you create detailed PowerPoint presentations for senior stakeholders while also designing training for recruiters to help them excel in their roles. Collaborating with diverse teams across the organization, you will build strong relationships and maintain recruitment platforms for accuracy and effectiveness. With a keen eye on the external landscape, you will support project strategy and best practices. Here at American Express, we empower each individual to thrive in a culture that values integrity and belonging, making your contributions impactful and recognized. Besides an attractive salary, you’ll enjoy comprehensive benefits that prioritize your personal and professional well-being. Are you ready to make a significant impact with Team Amex? Join us and lead the way!

Frequently Asked Questions (FAQs) for Senior Reporting Analyst - Colleague Experience Group Role at American Express
What are the primary responsibilities of a Senior Reporting Analyst at American Express?

As a Senior Reporting Analyst in the Colleague Experience Group at American Express, your main responsibilities include providing reporting support to recruitment teams, delivering standard and ad hoc reports, and serving as a subject matter expert on recruiting metrics. You'll also collaborate with risk and compliance groups to ensure adherence to company policies, design sophisticated presentations for stakeholders, and facilitate training for the recruitment community.

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What qualifications are required for the Senior Reporting Analyst position at American Express?

To qualify for the Senior Reporting Analyst role at American Express, candidates should have expert-level skills in Excel and PowerPoint, strong critical thinking abilities, and excellent written and verbal communication skills. Experience with data processing, preferably using Taleo/Oracle Business Intelligence (OBI), and expertise in recruitment practices are also highly valued in this role.

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What skills are important for success as a Senior Reporting Analyst at American Express?

Important skills for success as a Senior Reporting Analyst at American Express include strong analytical thinking, attention to detail, and the ability to use data to inform strategy. Candidates should be passionate about creating outstanding colleague and candidate experiences and possess a desire to continuously learn and adapt to new challenges within the recruitment landscape.

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What kind of training opportunities are available for the Senior Reporting Analyst position at American Express?

American Express is committed to professional development, providing extensive training opportunities for Senior Reporting Analysts. This includes onboarding for new tools, best practice workshops for recruiters, and ongoing training initiatives to enhance skills and knowledge. You will be involved in designing and coordinating these training programs to empower fellow team members.

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What benefits can I expect as a Senior Reporting Analyst at American Express?

As a Senior Reporting Analyst at American Express, you can expect a robust benefits package, including competitive salaries, bonus incentives, comprehensive health coverage, retirement savings plans with a company match, and flexible working arrangements. Additionally, the company offers support for parental leave, financial coaching, and mental health resources to ensure your overall well-being.

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Common Interview Questions for Senior Reporting Analyst - Colleague Experience Group
Can you describe your experience with data analysis and reporting?

When answering this question, highlight specific projects where you analyzed data to inform business decisions. Discuss tools you used, such as Excel or PowerPoint, and how your insights contributed to recruitment strategies.

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How do you handle tight deadlines when preparing reports?

To respond effectively, share your methods for prioritizing tasks and managing time efficiently. Offer an example where you successfully met a deadline while maintaining report accuracy and quality.

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What systems do you have experience with for managing recruitment data?

Focus your answer on any specific recruitment platforms or software you've used, like Taleo or Oracle Business Intelligence. Discuss how you leveraged these tools to streamline processes or enhance data accuracy.

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How do you ensure accuracy in your reporting?

Discuss your attention to detail and the steps you take to verify data before compiling reports. You might mention double-checking figures, consulting with team members, or using automated tools to minimize errors.

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Can you provide an example of how you have used data to drive decision-making?

Share a specific instance where you utilized analytical data to influence a hiring decision or recruitment strategy. Explain the context, your analysis process, and the results that came from your recommendations.

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How do you foster collaboration among different teams in your projects?

Emphasize your interpersonal skills and communication practices. Share an anecdote where you successfully collaborated with multiple stakeholders to achieve a project goal, highlighting strategies for effective teamwork.

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What metrics do you track to measure recruitment success?

Outline the key recruitment metrics you focus on, such as time-to-hire, candidate satisfaction rates, or source effectiveness. Explain why these metrics matter and how you report on them to drive improvements.

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Describe a challenging problem you faced in your previous role and how you solved it.

Provide a detailed example of a specific challenge, your thought process in troubleshooting, the steps you took to resolve it, and the positive outcome that followed. This shows your problem-solving capabilities.

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How do you stay updated on industry best practices in recruitment?

Talk about how you actively pursue continuous learning by following industry publications, attending workshops, or networking with peers. Mention any courses or certifications that are particularly relevant.

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What do you believe is the key to creating a positive colleague and candidate experience?

Express your understanding of the importance of empathy and communication in enhancing experiences for both colleagues and candidates. Provide examples of practices or strategies you've implemented in previous roles to achieve this.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

827 jobs
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BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 2, 2025

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