Sr. Analyst, Marketing Transformation Enablement - job 1 of 4

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The U.S. Consumer Marketing team (USCM) is part of the U.S. Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. 

The Sr. Analyst, Marketing Transformation Enablement will inform the marketing roadmap, measure transformation success, and enhance the Marketer experience. This role will have an immediate focus on Project Flywheel, the Enterprise initiative focused on advancing the end-to-end marketing execution technical and operational ecosystem to drive greater efficiency. This role will work cross-functionally with key stakeholders from across the enterprise including USCM, Product, and Technology to develop actionable strategies and in-market solutions that drive results.

How will you make an impact in this role?

• Drive the implementation of Project Flywheel strategy, partnering closely with the Enterprise working team and USCM
• Manage requirements gathering, journey mapping, and feedback loop with Marketing stakeholders to inform the transformation roadmap
• Support development and tracking of transformation KPIs
• Manage and track the ongoing issues across initiatives by maintaining centralized issue log, leading the partnership with stakeholders, and defining trends for holistic improvement.
• Support the implementation of new ways of working and process optimizations as the technical ecosystem evolves

Minimum Qualifications

•     Positive “roll-up your sleeves” attitude, a proactive mentality, and a passion to win required
•     Ability to collect and analyze data/insights to drive winning strategies
•     Strategic, analytical, problem-solving mindset; ability to problem solve and make decisions or drive to fast resolution (e.g. brings options & trade-offs to the table to generate decisions) 
•     Strong internal partner management skills with proven ability to influence & negotiate
•     Superior organization and planning skills are essential, detail oriented with ability to think “end-to-end”
•     Familiarity and subject matter expertise in digital, marketing, customer centricity, and/or agile ways of working

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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