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VP/LFO, Technology Operations & FinOps Finance - job 2 of 4

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Description

American Express Technology is a critical Enterprise Service, serving as the backbone for all we do, from providing the underlying infrastructure of the company to building core products and services we deliver to our customers.  The vision of Technology is to power American Express growth with trust and efficiency.  Financial decision support is a key ingredient to enabling this vision, and the Vice President - Technology Operations & FinOps Finance will be responsible for providing this support to the Technology Operations organization.  The VP will partner closely with the Technology Leadership Team to identify and execute cost optimization practices, provide financial results reporting, lead planning & forecasting for the Tech Operations budget ($2B+), and provide financial oversight and due diligence for large-scale technology strategic initiatives.

 

  • You will partner closely with Technology and Finance teams to make the following impacts:
  • Drive key decision support and analytics for $2B+ Technology Operations budget and provide end-to-end support of broader Technology initiatives
  • Identify and implement opportunities for process improvement and automation to increase transparency, while strengthening governance around Technology Operations
  • Analyze, prepare, and communicate Results, Plans, and Outlook to Senior Leadership and Technology business partners in line with planning processes and timelines
  • Perform financial due diligence on complex hardware and software deals
  • Provide strategic thought and technical leadership in the planning and execution of large-scale Technology initiatives from ideation to implementation
  • Partner with the Business to evolve the Enterprise FinOps practice, providing consumption visibility of Technology Operations costs in conjunction with increased Public Cloud adoption
  • Perform due diligence on new M&As, specifically ensuring integration and/or divestiture needs for Technology are embedded in the up-front deal financials
  • Lead a team of professionals in New York and Phoenix
  • Support ad hoc analyses as needs arise
  • Build tools and capabilities to support all of the above

 

Qualifications: 

  • 10+ years leading, developing, and mentoring high-performing teams
  • Experience in leading financial planning & analysis, or related function
  • Experience in driving transformational change – setting organizational objectives, collaborating and influencing constituents, and building and inspiring teams
  • Prior direct experience and active working knowledge of FinOps practices
  • Superior problem-solving, organizational and analytical skills, strong learning agility and willingness to embrace new challenges
  • Confident and clear communication and relationship building skills, with the ability to influence executive leaders and drive progress in decision-making
  • Proven track record of driving results across multiple channels and initiatives in a fast-paced and dynamic environment
  • Strong relationship leader with ability to influence and collaborate across organizational boundaries.  Adept at balancing priorities and customers to manage tight deadlines
  • Strong working knowledge of data systems and tools is a plus.
  • Prior experience in or supporting technology is preferred.
  • Bachelor’s degree required, Master’s degree or professional certification preferred

Salary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

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Average salary estimate

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$185000K
$260000K

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What You Should Know About VP/LFO, Technology Operations & FinOps Finance, American Express

As the VP/LFO of Technology Operations & FinOps Finance at American Express in Phoenix, Arizona, you'll take the lead in shaping the financial backbone of our Technology Operations. Imagine partnering with a vibrant leadership team to drive key decision-making and analytics for a $2B+ budget. Your role will be instrumental in executing cost optimization practices and delivering insightful financial results reporting. Additionally, you will lead strategic financial planning processes and drive transformational change throughout our organization. Your insights will help enhance our FinOps practices, providing visibility into technology costs while adapting to our increasing Public Cloud adoption. We're not just looking for someone with a strong financial background; we want a strategic thinker who can communicate confidently and influence across the organization. By supporting large-scale initiatives and spearheading tools for better visibility and efficiency, you will play a key role in our commitment to delivering the world’s best customer experience. Here at American Express, we value your contributions, and we’re dedicated to creating a workplace where everyone feels included and heard. Together, we will innovate and empower our customers, and we would love for you to join our mission to lead the way!

Frequently Asked Questions (FAQs) for VP/LFO, Technology Operations & FinOps Finance Role at American Express
What are the main responsibilities of the VP/LFO, Technology Operations & FinOps Finance at American Express?

The VP/LFO, Technology Operations & FinOps Finance at American Express has a variety of critical responsibilities including overseeing a $2B+ budget, driving cost optimization, providing financial results reporting, and leading strategic planning and forecasting efforts. This role also involves partnering with the Technology and Finance teams to implement process improvements and ensuring financial oversight for major technology initiatives.

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What qualifications are required to become VP/LFO, Technology Operations & FinOps Finance at American Express?

To be considered for the VP/LFO, Technology Operations & FinOps Finance role at American Express, candidates should have at least 10 years of experience in leading high-performing teams, a strong background in financial planning and analysis, and expertise in FinOps practices. A Bachelor’s degree is required, while a Master’s degree or professional certification is preferred.

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How does the VP/LFO position contribute to the Technology Operations budget at American Express?

The VP/LFO position is vital in managing the Technology Operations budget of over $2B at American Express. This role drives key decision-making through financial analytics and reporting, ensuring that resources are allocated effectively and that the budget aligns with broader technology initiatives and strategic objectives.

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What are the career development opportunities for the VP/LFO, Technology Operations & FinOps Finance at American Express?

American Express is committed to the career development of its employees. As VP/LFO, Technology Operations & FinOps Finance, you will have access to extensive training programs, mentorship opportunities, and the chance to lead a team of professionals, which will help you hone your leadership skills and further your career within the organization.

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What is the expected salary range for the VP/LFO, Technology Operations & FinOps Finance at American Express?

The expected salary range for the VP/LFO, Technology Operations & FinOps Finance at American Express is between $185,000.00 and $260,000.00 annually, plus bonuses and equity (if applicable). The final compensation will consider your experience, qualifications, and other job-related factors.

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Common Interview Questions for VP/LFO, Technology Operations & FinOps Finance
Can you describe your experience with financial planning and analysis in a technology context?

In answering this question, illustrate your past roles where you've been responsible for financial planning and analysis, particularly in technology. Highlight specific tools you have used, the budget sizes you've managed, and how you've effectively communicated financial insights to stakeholders.

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What strategies do you believe are effective for cost optimization in technology operations?

Share your thoughts on cost optimization strategies such as process improvements, automation, and effective resource allocation. Provide examples from your past roles where these strategies led to significant savings or efficiency gains.

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How do you ensure financial integrity and accuracy in reporting?

Discuss your approach to financial reporting, emphasizing the importance of data validation, checks and balances, and collaboration with technology and finance teams to ensure accuracy and integrity in all financial documentation.

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Could you provide an example of a transformational change you've led in a financial operations setting?

Provide a concrete example of a transformational initiative you've spearheaded, focusing on the challenges faced, the actions you've taken, and the measurable outcomes. Highlight your leadership and decision-making abilities throughout the process.

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How do you stay up-to-date with financial regulatory changes that impact the technology sector?

Mention your methods for staying informed, such as participating in industry conferences, subscribing to financial regulations updates, and networking with peers in the finance and technology sectors to understand the evolving landscape.

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What methods do you use to analyze and communicate complex financial data to non-financial stakeholders?

Talk about your experience simplifying complex financial concepts using visual data tools, layman's terms, and clear communication channels to ensure clarity and comprehension for non-financial stakeholders.

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How would you handle conflicting priorities while managing a large-scale budget?

Discuss your approach to prioritization, time management, and stakeholder communication. Give examples of how you have successfully balanced multiple projects and deadlines while ensuring that financial objectives are met.

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Why do you think team leadership is crucial in the role of VP/LFO, Technology Operations & FinOps Finance?

Explain the importance of mentorship, developing a collaborative team culture, and how strong leadership contributes to achieving operational and financial goals in a dynamic environment.

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Describe how you would implement process improvements in the financial operations of technology initiatives.

Provide examples of methodologies you have employed previously to identify inefficiencies, collaborate with various teams, and implement process changes that enhance transparency and operational effectiveness.

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What role does technology play in enhancing financial operations management?

Discuss how technology has transformed financial operations through automation, data analytics, and enhanced reporting capabilities. Share specific tools or systems you've successfully implemented in your previous roles.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

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Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 3, 2025

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