JIRA Admin

As a JIRA Administrator at Aperia Solutions, you will be responsible for providing system admin support for Atlassian tools such as JIRA and Confluence. Your role will involve troubleshooting complex technical issues, conducting error diagnosis, and driving user adoption through continuous improvements within the tools. You’ll also have the opportunity to mentor support engineers and lead technical collaborations with both internal and external partners.

To be considered for the JIRA Administrator position at Aperia Solutions, you should have a Bachelor’s degree in computer science or a related field, along with 4+ years of experience in Technical Support or Software Services. Specifically, 2-3 years of experience working with JIRA and Confluence is essential, coupled with a proven track record in migrating these tools from older instances and mentoring junior team members.

A successful JIRA Administrator at Aperia Solutions should possess strong technical skills in database management, including the ability to write and update SQL queries. Additionally, expertise in browser developer tools for frontend troubleshooting, knowledge of network terminologies, and experience supporting Java-based applications are crucial. Familiarity with Amazon Web Services (AWS) and Python scripting can also give you an edge!

As a JIRA Administrator at Aperia Solutions, you’ll enjoy a comprehensive benefits package that includes health, dental, and vision insurance, 401(k) matching, and generous paid time off. We also offer educational reimbursement, childcare assistance, and wellness programs to support your professional and personal growth. Our culture promotes volunteer time off, promoting community engagement.

The work environment for a JIRA Administrator at Aperia Solutions is dynamic and collaborative, with a focus on continuous improvement. You'll be part of a fast-paced, global team that values open communication and teamwork. Our office in Berkeley Heights, NJ, fosters innovation, and you'll have the chance to engage with diverse clients across various industries, providing you with ample opportunities for learning and growth.

When answering this question, provide specific details about your previous roles involving JIRA and Confluence. Highlight any particular projects where you implemented or migrated these tools and discuss how you increased user adoption and efficiency. Mention any integrations you handled and your role in technical support.

Showcase your problem-solving skills by describing your step-by-step approach to troubleshooting. Discuss how you gather information, diagnose the issue using tools and collaboration, and provide examples of difficult situations you resolved in the past, focusing on the techniques you employed.

Discuss methods such as conducting training sessions, providing ongoing support to users, and gathering feedback to enhance the tool’s functionalities. Emphasize the importance of open communication and how you leverage user insights to adapt training materials and improve the overall user experience.

Mention specific scenarios where you offered guidance to junior team members. Outline the approach you took in mentoring, the challenges faced, and how your support improved their technical skills and confidence in using JIRA tools effectively.

Indicate your commitment to continuous learning. Mention resources like forums, webinars, and courses you engage with to stay informed about updates to JIRA and related tools. This will reflect your proactive nature and dedication to professional growth.

Prepare for this question by explaining network concepts clearly. Provide concise definitions of terms like DNS (Domain Name System) and DHCP (Dynamic Host Configuration Protocol) and share examples of how understanding these concepts has helped you troubleshoot network-related issues effectively.

Share your organizational strategies that help prioritize tasks effectively. Mention tools you use for ticket management and how you communicate with team members to ensure timely problem resolution while maintaining high customer satisfaction.

Discuss the methodologies you apply for identifying the underlying causes of issues, such as the 5 Whys and Fishbone diagrams. Share examples from your past experiences where root cause analysis led to significant improvements in processes.

Discuss any projects where you utilized APIs and REST calls, elaborating on specific use-cases that demonstrate your technical competencies. If applicable, mention how these experiences enhanced your ability to integrate JIRA with other tools.

Your answer should reflect a realistic understanding of the role. Discuss challenges like managing user expectations, troubleshooting complex issues, or ensuring uptime for mission-critical services, and explain how you would approach these challenges with a solutions-oriented mindset.