Drain Tech - Aurora, CO

As a Drain Tech at ARS-Rescue Rooter, your primary responsibilities include diagnosing plumbing problems and clearly explaining options to customers, unclogging drains in residential and commercial properties, and performing pipe inspections with cameras. You’ll need to maintain your service vehicle, stock it with necessary materials, and complete documentation on services provided. Your hands-on tasks will include using various tools and techniques to clear blockages in kitchen sinks, toilets, and other plumbing systems.

To apply for the Drain Tech position at ARS-Rescue Rooter, a High School diploma or GED is preferred, along with basic plumbing capabilities. While related experience and advanced training can enhance your qualifications, we value any equivalent combination of education and experience. A valid driver’s license and good communication skills are essential for handling customer interactions effectively.

Yes! At ARS-Rescue Rooter, we believe in investing in our team's growth. New Drain Tech hires will receive training as part of their onboarding process, helping you build the skills needed for effective drain cleaning and customer interaction. Our supportive environment encourages learning, so you can excel in your role.

As a Drain Tech at ARS-Rescue Rooter, you can expect a comprehensive benefits package that includes low-cost medical insurance options, dental and vision coverage, a 401(k) plan with company matching, paid time off, and holiday pay. Additional benefits like a Health Savings Account or Flexible Spending Account, along with company-paid life insurance, are also available to ensure you feel supported both personally and professionally.

As a Drain Tech at ARS-Rescue Rooter, you'll exclusively use industry-standard tools and machinery, including plumbing snakes, high-pressure water jetters, and camera inspection systems. These tools help ensure efficient and effective service while allowing you to tackle a variety of common plumbing issues that you may encounter in both residential and commercial settings.

In your response, highlight your familiarity with different types of drain cleaning tools, such as plumbing snakes and water jetters. Discuss any hands-on experience you've had, focusing on specific situations where you utilized equipment to solve drain issues effectively.

When answering this question, emphasize your communication skills and approach to customer service. Provide an example where you successfully diffused a tense situation and ensured customer satisfaction, showcasing your ability to remain calm and professional under pressure.

Detail the safety protocols you follow while on the job. This may include wearing appropriate personal protective equipment (PPE), adhering to plumbing codes, and ensuring proper handling of tools and chemicals. Mention your commitment to staying updated on safety regulations as well.

Articulate your systematic approach to diagnosing plumbing problems. Discuss how you gather information from customers, inspect the system, and use your knowledge of plumbing principles to identify the issues and suggest solutions.

Explain your time management strategies and how you prioritize tasks based on urgency and customer needs. Discuss how you communicate with your team to ensure efficiency while addressing potentially critical jobs first.

Share your passion for plumbing, and highlight why ARS-Rescue Rooter stands out to you. This might be related to the company’s reputation in the industry, commitment to employee development, or the opportunity to help customers solve problems.

In your response, emphasize your attention to detail and dedication to providing quality service. Discuss how you follow company protocols, document service effectively, and ensure customer satisfaction to maintain high standards.

Express your familiarity with technology such as camera systems for inspecting pipes. Include any specific training you've had in operating these tools and mention situations where technology helped you identify problems that traditional methods may have missed.

Discuss your problem-solving skills and how you adapt to unexpected challenges. Share a specific example of a time when you had to think on your feet, ensuring that you prioritize the customer’s needs while resolving the issue effectively.

Explain the importance of professionalism in your role and how you convey it through effective communication, punctuality, and reliability. Discuss how maintaining a positive attitude contributes to your success and the satisfaction of your customers.