New Client Intake Specialist (Personal Injury)- REMOTE/WFH

As a New Client Intake Specialist at Parnall Law Firm, you will manage the initial contact with potential clients, striving for a 95% retention rate on cases. You’ll be answering queries, gathering information about claims, documenting details in SmartAdvocate, and collaborating closely with your team to ensure timely follow-ups and appropriate referrals. Your role is critical in providing the warm, compassionate service that Parnall Law is known for.

To excel as a New Client Intake Specialist at Parnall Law Firm, you need a high school diploma or equivalent and at least two years of direct legal intake experience, particularly in personal injury. Excellent communication skills, strong empathy, and the ability to work effectively in a team-oriented environment are essential. Familiarity with case management software and inbound sales experience would be a plus.

As a remote New Client Intake Specialist at Parnall Law Firm, you'll enjoy a fully supportive remote working environment. Regular team huddles and biweekly meetings ensure you're connected with your colleagues and that you're updated on the firm’s goals and strategies. The firm promotes a culture of collaboration, learning, and growth, allowing you to thrive while working from the comfort of your home.

At Parnall Law Firm, the professional development of our New Client Intake Specialists is a top priority. You'll receive thorough training in intake processes, personal injury law, and necessary software. The firm also encourages community outreach participation and offers opportunities for growth, helping you to become the best at what you do while contributing positively to our mission.

Parnall Law Firm strongly values work-life balance for its New Client Intake Specialists, offering flexible work hours focused on productivity rather than strict schedules. The supportive culture, together with competitive paid time off and holidays, ensures you can manage personal commitments while delivering excellent service to our clients.

It's essential to highlight specific experiences you've had with legal intake, particularly how you managed client calls, gathered necessary information, and documented it effectively. Discuss how you handle time-sensitive inquiries and any successes you've had in converting cases.

In your response, showcase your empathy and active listening skills. Explain how you remain calm, provide reassurance, and attempt to empathize with their situation, ensuring that they feel heard and supported during their challenging time.

Share specific techniques such as using a friendly tone, actively listening, asking open-ended questions, and engaging in thoughtful conversation to establish trust and show you genuinely care about their concerns.

Discuss your organizational skills and any tools or methods you use to keep track of pending inquiries. Explain how you assess urgency and importance to ensure every potential client receives prompt attention.

Emphasize your understanding of privacy regulations and your commitment to maintaining confidentiality. Highlight specific practices you follow, like using secure systems for documentation and handling sensitive information respectfully.

Articulate your passion for helping individuals in vulnerable situations. Share any experiences that inspired your interest in personal injury law, focusing on how rewarding it feels to make a positive impact on clients' lives.

Discuss your commitment to ongoing learning, whether through online resources, attending webinars, or participating in legal associations. Mention your willingness to absorb new information and enhance your expertise continually.

Describe how you value collaboration and communication with your team. Share examples of how you've contributed to team success by focusing on collective goals while also promoting each member's strengths.

Explain your understanding of the importance of referrals when necessary, including how you assess a potential client's needs and match them with the right resources or partners, ensuring they feel supported in the process.

Discuss techniques such as time management, periodic breaks, and effective communication with peers. Share any experiences where these methods have helped you stay focused and perform well under pressure.