Benefits Support Specialist

The Benefits Support Specialist at SeibertKeck Insurance Partners is tasked with a variety of essential functions, including processing client adds and deletes, updating policy information, and preparing renewal materials. You'll support Account Managers in managing client relationships, assist in pre-renewal marketing, and ensure high-quality service in all interactions. Attention to detail is key, as you will be navigating various insurance websites and managing documentation efficiently.

To qualify for the Benefits Support Specialist position at SeibertKeck Insurance Partners, you should have at least a high school diploma or GED. Within nine months of hiring, you must obtain a Life & Health license in Ohio. In addition to this, prior experience in life or group benefits and familiarity with systems like AMS-360 and enrollment platforms may enhance your application and ability to succeed in the role.

Advancing your career as a Benefits Support Specialist at SeibertKeck Insurance Partners starts with obtaining the necessary Life & Health license and engaging in ongoing education relative to your duties. Demonstrating a strong work ethic, effective communication skills, and a willingness to adapt are also essential for growth. Potential promotions could lead you to roles such as Account Manager within the Life and Health Group or supervisory positions as you gain experience and skills.

As a Benefits Support Specialist at SeibertKeck Insurance Partners, you will utilize various software and tools to carry out your responsibilities effectively. Key tools include AMS-360 for managing insurance information, Image Right for document management, and Form Fire for enrollment processes. You'll also work extensively with Excel and Word to organize data and produce reports, ensuring thorough and accurate documentation for client needs.

The company culture at SeibertKeck Insurance Partners is built on teamwork, integrity, and a commitment to service excellence. For a Benefits Support Specialist, this means being part of a collaborative team where your contributions are valued. The agency is known for investing in its employees, promoting professional development and education, making it a supportive environment for career growth and satisfaction.

When answering this question, highlight any relevant experience you have in processing insurance documents, managing client relationships, or using specific software related to the role, such as AMS-360. Be sure to mention any specific tasks you handled that demonstrate your attention to detail and ability to follow instructions.

To address this question, discuss your strategy for prioritizing tasks based on urgency and importance. You could mention using tools like to-do lists or project management software to keep track of deadlines, or how you communicate with your team to ensure key tasks are completed efficiently.

When answering, provide a concrete example of a challenge you faced, such as a tight deadline or a complex client request. Explain the steps you took to resolve the issue and emphasize the skills and competencies you used, particularly those relevant to the role of a Benefits Support Specialist.

Discuss the importance of a systematic approach when handling client requests, such as verifying information before processing changes and maintaining clear communication with Account Managers. You might also mention any previous methods you’ve adopted that ensured accuracy and adherence to deadlines.

Describe a methodical approach to resolving discrepancies, including verifying facts with relevant files or colleagues, maintaining clear communication with clients, and updating documentation as necessary. Show how you would maintain professionalism and accuracy throughout the process.

Outline your commitment to continuous education and professional development, mentioning resources like industry publications, seminars, or continuing education courses specifically related to life and health insurance. Highlight how this knowledge benefits your performance and the company.

Share specific examples of your customer service experience, emphasizing your ability to communicate effectively, handle inquiries, and resolve issues. Discuss how you balance client satisfaction with the procedural accuracy required in a Benefits Support Specialist role.

Articulate your admiration for SeibertKeck Insurance Partners’ reputation and commitment to client service. You could mention the company’s history, its awards, and your desire to work in an environment that values teamwork and continuous improvement.

Use this opportunity to highlight your organizational skills and ability to anticipate the needs of an Account Manager. Discuss how you would manage documentation and follow-up processes while maintaining an understanding of the overall goals for the client.

State that attention to detail is crucial, as it directly affects the accuracy of client information and satisfaction. However, you can also mention flexibility and communication skills as important qualities to ensure a successful collaboration with team members and clients.