Director of Rooms - Limelight Boulder

Owned and operated by Aspen Hospitality, Limelight Hotels are your home base in the places you want to explore most. The contemporary properties are set in the heart of authentic outdoor and urban communities, and each hotel is deeply connected to its surroundings – offering a unique adventure for every guest. The guest experience is an intentional journey and the elevated, yet unpretentious nature of the stay allows guests to feel nurtured and at ease. A constant across all properties is a commitment to sustainability, unmatched hospitality, and access to an Adventure Concierge to ensure a memorable stay. Limelight’s pet-friendly hotels are located in Aspen, Colorado, just steps from the downtown core; Snowmass, Colorado, offering ski-in/ski-out access to the mountain; Ketchum, Idaho, near the base of Sun Valley’s famed ski area and walking distance to town; and in Downtown Denver, Colorado, adjacent to Union Station. Two new Limelight Hotels are slated to open in Mammoth, California, and Boulder, Colorado in 2025. Learn more at www.LimelightHotels.com. 

Position Summary
The Director of Rooms provides leadership, management and oversight of Front Office, Guest Services and Housekeeping departments with an emphasis on adherence to established standards and procedures while ensuring the highest quality guest experience. The Director of Rooms is responsible for the health, safety and welfare of hotel guests and employees. This position reports to the General Manager.

The budgeted pay range for this position is $70,000- $90,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.  

Job Posting Deadline 
Applications for this position will be accepted until April 6, 2025.

Essential Job Functions/Key Job Responsibilities
•    Oversee the Rooms Division and manage rooms Department Heads to ensure smooth operations and coordination across teams
•    Ensure clear communication and follow-up on any issues, requests, or special requirements from guests or employees
•    Lead the hiring, training, and development of staff to maintain high standards of service and operational excellence
•    Conduct performance evaluations and manage employee's performance daily or as needed
•    Review and monitor employee schedules in all departments within the rooms division and monitor activities to ensure employees are being supported and guest needs are being met 
•    Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. 
•    Respond to all guest requests in an accurate and timely manner; interaction with guests will be in person, email and by phone
•    Prepare and monitor annual budget while controlling labor and supply/equipment expenses to ensure that financial goals are being met
•    Partner closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue
•    Act in all matters related to the safety, security, satisfaction and wellbeing of hotel guests and employees and respond swiftly and effectively in any hotel emergency or safety situation
•    Forecast and budget all revenue and expenses for all departments in the Rooms Division
•    Other duties as assigned

Education & Experience Requirements
•    Bachelor’s degree in Hospitality Management, business or related discipline preferred
•    Minimum of 6 years of experience in Front Office, Guest Services or Housekeeping departments required, with at least 3 years' experience as a Department Head level role preferred

Knowledge, Skills & Abilities
•    Competent with computer programs such as Microsoft Office, HMS, and Alice
•    Ability to work flexible schedules, including weekends and holidays required
•    Skilled in leading a team, providing direction, and motivating employees to reach their goals
•    Ability to mediate and resolve conflicts effectively to maintain team cohesion
•    Knowledge of local competition and industry trends preferred
•    Ability to multitask and prioritize
•    Excellent problem-solving skills and the ability to troubleshoot and resolve issues efficiently
•    Exceptional leadership and team management skills, with a focus on fostering a collaborative and productive work environment
•    Strong communication and interpersonal skills, with the ability to interact effectively with both employees and guests
•    Ability to foster a collaborative environment and provide ongoing training to ensure high performance and professional growth

Work Environment & Physical Demands
•    Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
•    No adverse or hazardous conditions but at times may be required to walk on slippery and uneven surfaces 
•    Not required, but preferred to be able to occasionally lift, push or pull 50 lbs. individually or with assistance

Job Benefits 
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•    Health, Dental and Vision Insurance Programs
•    Flexible Spending Account Programs
•    Life Insurance Programs
•    Paid Time Off Programs
•    Paid Leave Programs
•    401(k) Savings Plan
•    Employee Ski Pass and Dependent Ski Passes 
•    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster