Customer Care Representative

As a Customer Care Representative at Aspire, your primary responsibilities include providing exceptional support to clients across multiple communication channels such as email, chat, and phone. You will address customer inquiries, resolve technical issues efficiently, and collaborate with internal teams to enhance the overall customer experience. Additionally, you will gather and analyze customer feedback, manage dissatisfaction, and prepare data reports to identify trends and areas for improvement.

To become a Customer Care Representative at Aspire, candidates should possess a Bachelor’s degree or equivalent experience in Customer Support, Business Administration, or a related field. Ideally, you should have 1-3 years of experience in a customer service role, particularly within tech-driven or financial services environments. Strong communication skills in English are necessary, and proficiency in additional languages is a plus. Familiarity with CRM tools like Hubspot or Salesforce is also highly beneficial.

While prior experience in the FinTech sector is not strictly required to become a Customer Care Representative at Aspire, having experience in a tech-driven or financial services environment is preferable. This background will help you understand the nuances of our products and better serve our clients by effectively addressing their inquiries and technical issues.

The work schedule for a Customer Care Representative at Aspire in Gurugram operates in a 24x7 environment. This requires flexibility, as shifts may include weekends and public holidays on a rotational basis. Our goal is to ensure seamless support for our customers, so adaptable scheduling is essential.

Aspire offers a variety of benefits to Customer Care Representatives, including uncapped flexible annual leave, a hybrid work arrangement, training subsidies for professional growth, wellness benefits, and a team bonding budget. Additionally, you will have the flexibility to work remotely for up to 90 days each year, fostering a supportive and collaborative culture.