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Strategic Account Manager

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The Account Manager plays a key role in cultivating and maintaining AssistRx's strategic relationships with Pharmaceutical manufacturing partners. This involves working closely with pharmaceutical executives to ensure they receive maximum value from iAssists features and services.Responsibilities:• Develops strategic partnerships with clients by understanding their business goals, technical challenges, and infrastructure configurations to deliver exceptional customer experiences.• Serves as an advisor to clients and colleagues, providing expert guidance and support.• Presents new ideas and innovations to clients to upsell and enhance their products and services.• Conducts research to identify high-level solutions for clients.• Builds strong relationships with clients through regular meetings and conference calls to review service quality and ensure they are receiving maximum benefit from iAssists features and benefits.• Collaborates with Client Services to resolve complex support issues effectively.• Delivers recommended services to achieve high client satisfaction and trust.• Determines the most effective method of problem resolution by utilizing internal resources when necessary.• Serves as the primary point of contact for sales and service.• Participates in client quarterly reviews, attends annual Plan Of Action meetings, and other travel as needed.• Plans milestones and tracks progress.• Effectively communicates information to stakeholders.Requirements:• Effective verbal and written communication skills.• Excellent listening skills and comprehension.• Ability to present information to various stakeholders.• Critical thinking and problem-solving skills.• Bachelor's degree (B.A.) from a four-year college or university or equivalent experience.• Minimum three years of experience in customer support and/or sales capacity roles.• Experience working in Pharma is essential.• Project Management, HUB Operations, or Specialty Pharmacy Operations/Account Management experience is highly desirable.• Tech skills are a must.Benefits:• Friendly, progressive, and fast-paced work environment.• Competitive pay structure.• Matching 401(k) plan with immediate vesting.• Medical, dental, vision, life, and short-term disability insurance.AssistRx, Inc. is an Equal Opportunity Employer. We welcome applications from qualified candidates without regard to race, religion, color, sex, national origin, age, disability, family medical history, genetic information, political affiliation, military service, or other non-merit based factors.All offers of employment are conditional on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States. Sponsorship and/or work authorization are not available for this position.

AssistRx Glassdoor Company Review

3.1

AssistRx DE&I Review

3.4

CEO of AssistRx

Jeff Spafford

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Average salary estimate

$90000 / YEARLY (est.)

min

max

$80000K

$100000K

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What You Should Know About Strategic Account Manager, AssistRx

Are you passionate about building meaningful relationships in the pharmaceutical sector? If so, AssistRx is looking for a talented Strategic Account Manager to join our team in Carlsbad, CA! In this role, you'll have the unique opportunity to cultivate and maintain strategic partnerships with our pharmaceutical manufacturing partners. By understanding their business goals and technical challenges, you'll be able to deliver the exceptional customer experience we pride ourselves on. As a Strategic Account Manager at AssistRx, you’ll advise clients on maximizing the value of our iAssists features, present innovative ideas for upselling, conduct research to find high-level solutions, and collaborate closely with our Client Services team to tackle any complex issues. Your day-to-day will involve regular client meetings to review service quality and provide insights that help them achieve their objectives. With a focus on effective communication and a knack for problem-solving, you will make a real impact on our clients’ success while growing your own expertise in this fast-paced and friendly environment. If you have a background in customer support or sales roles within the pharmaceutical industry, along with strong tech skills, we would love to see your application! AssistRx offers a competitive pay structure along with a comprehensive benefits package, ensuring every member of our team feels valued and recognized.

Frequently Asked Questions (FAQs) for Strategic Account Manager Role at AssistRx

What are the responsibilities of a Strategic Account Manager at AssistRx?

As a Strategic Account Manager at AssistRx, your key responsibilities will include developing strategic partnerships with pharmaceutical clients, advising them on maximizing the value of our iAssists features, and conducting research for high-level solutions. You'll also be the primary point of contact for sales and service, ensuring effective communication and collaboration to resolve any issues.