Assistant Store Manager Aurora Center - job 2 of 2

The Assistant Store Manager at AT&T is responsible for overseeing daily operations, managing retail staff, driving sales, and ensuring that customers receive exceptional service. You will collaborate closely with the Store Manager in merchandising, product launches, and achieving sales objectives which are integral to the store's success.

Candidates for the Assistant Store Manager role at AT&T should have at least three years of sales or customer service experience, ideally in telecommunications or a related field. Prior management experience and strong communication skills are also essential, along with the ability to solve problems and collaborate with various teams.

AT&T offers best-in-class training for Assistant Store Managers, designed to equip you with the skills and knowledge necessary for leadership. This includes coaching methods, sales strategies, and in-depth product knowledge that prepares you to effectively manage a team and enhance customer experiences.

As an Assistant Store Manager at AT&T, you can expect an annual salary ranging from $53,200 to $79,800, along with commission potential exceeding $18,000 annually if sales goals are met. Various factors, including geography and experience, can influence your starting salary.

AT&T provides a comprehensive benefits package for Assistant Store Managers that includes medical, dental, and vision coverage, a 401(k) plan, tuition reimbursement, paid time off, and employee discounts. Additional perks also include paid parental leave and various wellness programs.

To manage underperforming team members, it’s important to first understand their individual challenges. Have open discussions to identify obstacles and offer support or training. Clearly communicate performance expectations and set achievable goals while providing consistent feedback to help them improve.

In my previous roles, I've successfully led retail teams by promoting an inclusive environment that encourages feedback and collaboration. I focus on individual strengths and distribute tasks accordingly, which fosters teamwork and drives results.

To exceed sales targets, I analyze current performance data to identify opportunities for improvement. I then create incentive programs for the team, utilize upselling techniques, and ensure that staff is well-trained on the latest products to enhance customer engagement.

Prioritizing customer service starts with training the team to understand the importance of exceptional service. I regularly encourage staff to focus on customer relationships, address their needs proactively, and follow up on their experiences. This builds loyalty and drives repeat business.

I stay updated on telecom trends by reading industry publications, attending webinars, and following thought leaders on social media. This knowledge is essential for making informed decisions about product offerings and strategies to meet customer needs.

Key qualities for an Assistant Store Manager include strong leadership and communication skills, problem-solving abilities, and a customer-focused mindset. Additionally, adaptability to change and the drive to foster a motivating team environment are crucial for success.

I once implemented a new inventory management system that streamlined our stock process. This required staff training, which included hands-on sessions and follow-up support. As a result, we reduced stock discrepancies by 35%, showcasing the impact of effective procedures.

I focus on transparency and open communication during challenging times. Recognizing accomplishments, no matter how small, and promoting team resilience helps maintain morale. I also ensure everyone understands their role in overcoming obstacles and achieving our goals together.

To ensure compliance with company policies, I make it a point to review policies regularly with my team and provide necessary training to keep everyone informed. I lead by example, demonstrating adherence to policies, and encourage staff to voice any concerns they might have.

I am passionate about the telecommunications industry and admire AT&T's commitment to innovation and customer experience. I want to contribute to a company that values teamwork and growth, and I believe my experience aligns perfectly with AT&T's goals.