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Recycling Coordinator I

Summary

The Recycling Coordinator will assist the Government Affairs department on the ongoing account service in support of our Franchise Contract's Zero Waste plan. The Recycling Coordinator will proactively work with customers to help them increase their waste diversion and implement resource management practices and programs. They will serve as the primary business contact for clients and are responsible for customer satisfaction.

Job Description

  • Provide logistical account support (including, but not limited to): set up contracts and oversee accounts; increase/decrease service; identify waste problem areas; determine container types, sizes, and locations; establish a collection schedule; and identify employee training needs
  • Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue
  • Conduct business site visits, research and analysis, waste assessments, and surveys
  • Prepare and maintain accurate records and reports
  • Assist in the approval of service changes, invoices, and payment collections
  • Provide administrative and analytical support (including answering phone calls)
  • Evaluate effectiveness of clientele resource management practices and programs, identify opportunities and strategies to increase waste diversion, and help clientele set goals for future diversion practices
  • Interact directly and maintain effective working relationships with business owners, management companies, maintenance companies and staff, customers, residents, community groups, and the general public
  • Actively be involved with local Chambers of Commerce and Business Associations
  • Participate in public education and outreach activities including presentations, workshops, trainings, and tabling
  • Educate customers on the latest recycling regulations (i.e. AB 1826, AB 341, etc.)
  • Implement commercial waste diversion practices through reduce, reuse, recycling, and composting programs
  • Participate in pilot studies to evaluate strategies that may increase recycling, waste reduction, collection efficiency, or other benefits
  • Reports to the Recycling Coordinator I (Leads), providing regular input on all account activity, including status and call reports on a weekly basis
  • Build relationships with clients to cross sell any additional services we may offer and encourage new business opportunities outside City of LA
  • Work cross functionally with other departments: Customer Service, Operations, Finance, Collections, etc.

Required Qualifications:

  • High School Diploma or G.E.D. equivalent
  • Excellent written and oral communication skills
  • Microsoft Office experience (including Excel, Word, PowerPoint and Outlook)
  • Proven ability of effectively managing client relationships
  • Interact effectively with individuals from diverse social, cultural, and economic backgrounds
  • Ability to often travel to surrounding Los Angeles City and County areas
  • Ability to perform physical requirements of the position with or without reasonable accommodations

Preferred Qualifications:

  • Bilingual (i.e. Spanish, Korean, Chinese, etc.)
  • Bachelor’s Degree in a related field
  • Experience in CRM Databases (i.e. Softpak) and sales related software (i.e. Salesforce)
  • Certification, training, and experience in recycling and materials management
  • A general understanding of: applicable federal, state and local legislation and regulations related to materials management; general terminology regarding waste, recycling, resource management, and zero waste; product characterization and materials identification; extended producer responsibility

Salary: $20.53 - $28.54/hour

Benefits:

  • Competitive wages
  • Comprehensive benefit package Medical, Dental, Vision
  • 401K
  • Life Insurance
  • Paid Vacation and Sick Time
  • Career plan
  • Recognition programs
  • Professional development learning
  • An exceptional work environment

 

Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran

Average salary estimate

$50950 / YEARLY (est.)
min
max
$42600K
$59300K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Recycling Coordinator I, Athens Services

As a Recycling Coordinator I at the City of Industry, you'll play a vital role in supporting our Franchise Contract's Zero Waste initiative within the Government Affairs department. This isn’t just about recycling; it’s an exciting opportunity to proactively engage with customers to enhance their waste diversion efforts and promote effective resource management practices. Imagine being the go-to person for businesses, assisting them in overcoming waste challenges, and establishing tailored collection schedules. You'll conduct site visits, perform waste assessments, and dig into research to develop comprehensive reports that can truly make a difference. Your communication skills will shine as you resolve conflicts and maintain client relationships, all while interfacing with community groups and local businesses. Not to forget, you'll engage in public education activities, helping clients understand the latest recycling regulations. With a starting salary between $20.53 and $28.54 per hour and a range of benefits, including medical, dental, vision, and a career development plan, this role offers you a rewarding opportunity to contribute to sustainability and community engagement. If you're ready to be a part of a passionate team that is determined to make a positive impact, then this is the perfect job for you!

Frequently Asked Questions (FAQs) for Recycling Coordinator I Role at Athens Services
What are the main responsibilities of a Recycling Coordinator I at the City of Industry?

The Recycling Coordinator I at the City of Industry is responsible for providing logistical account support to clients, managing client communications, conducting waste assessments, and preparing accurate records and reports. They help build strategic waste diversion programs, manage conflict resolution, and work collaboratively with various departments to ensure client satisfaction while supporting the Franchise Contract's Zero Waste plan.

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What qualifications are needed for the Recycling Coordinator I position in the City of Industry?

The basic qualifications for the Recycling Coordinator I include a high school diploma or equivalent, excellent communication skills, experience with Microsoft Office, and the ability to manage client relationships. Preferred qualifications include a bachelor's degree related to the field, bilingual abilities, experience with CRM databases, and knowledge of recycling regulations.

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How does the City of Industry support career development for Recycling Coordinator I?

At the City of Industry, the Recycling Coordinator I role comes with a robust career development plan, alongside access to professional development learning opportunities. This commitment to growth helps employees enhance their skills and advance their careers within the organization.

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What are the work hours and flexibility for a Recycling Coordinator I at the City of Industry?

While the position of Recycling Coordinator I primarily operates within regular business hours, candidates should be prepared for travel to surrounding areas as required. Flexibility in work hours may be needed for public education activities, ensuring that you can effectively engage with the community.

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What are the potential benefits of working as a Recycling Coordinator I for the City of Industry?

Working as a Recycling Coordinator I offers competitive wages, a comprehensive benefits package including medical, dental, vision coverage, 401K, paid vacation, and sick time. The city also cultivates an exceptional work environment, recognition programs, and professional development opportunities that contribute to a fulfilling career.

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Common Interview Questions for Recycling Coordinator I
Can you describe your experience managing client relationships as a Recycling Coordinator I?

When answering this question, highlight your communication skills and specific examples from your past experiences. Discuss how you’ve handled client inquiries, resolved conflicts, and fostered long-term relationships that resulted in improved waste management outcomes.

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What strategies would you implement to increase waste diversion for our clients?

Demonstrate your strategic thinking by discussing various approaches like conducting waste assessments, customizing recycling programs, and educating clients on best practices. Tailor your strategies to align with the Zero Waste goals.

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How do you stay updated on the latest recycling regulations relevant to this position?

Convey your commitment to continuous learning by mentioning resources such as government websites, industry publications, associations, and networking with peers. Illustrate how you have applied this knowledge in past positions.

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What tools or techniques do you use to assess waste management effectiveness?

Share specific methodologies you’re familiar with, such as waste audits, data analysis of diversion rates, and client feedback mechanisms. Emphasize your analytical skills and ability to make data-driven decisions.

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How would you approach a challenging conversation with a difficult client?

Highlight your conflict resolution skills by outlining a step-by-step approach for effectively managing difficult conversations, focusing on active listening, empathy, and finding a collaborative solution.

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Can you give an example of a successful waste diversion program you've implemented?

Present a specific and quantifiable example of a waste diversion program you’ve successfully managed, detailing the strategies used and the results achieved, showing your impact on waste reduction.

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How do you prioritize your tasks as a Recycling Coordinator I?

Discuss your organizational skills and methods for prioritizing tasks, like using project management tools or systems that track accounts and service changes, balancing urgent requests with long-term goals.

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What role do you think public education plays in recycling efforts?

Express the importance of community involvement and education for successful recycling initiatives. Discuss your experience conducting workshops or outreach programs and the impact they have on increasing awareness.

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How would you collaborate with other departments to improve recycling services?

Illustrate your teamwork abilities by providing examples of cross-departmental collaboration, highlighting successful joint efforts that enhanced overall service delivery and client satisfaction.

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What makes you passionate about recycling and sustainability?

Share your personal motivations and experiences that fuel your passion for sustainability, whether it’s your personal values, educational background, or transformative experiences in past roles.

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Athens Services has been providing waste collection and recycling services in Southern California for over 50 years. We are family-owned and operated, offering a variety of State-of-the-Art services, including automated waste and recycling collec...

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Full-time, on-site
DATE POSTED
April 8, 2025

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