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Spécialiste en Support de Jeux Vidéos - Français

Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.

Your Next Job, Without Boundaries! 🌍

We are offering a great work experience in Lisbon, Portugal for a role as a French Gaming Support Agent.

Why a Gaming Support role is great for your professional and personal development:

  • Live in Lisbon and embrace multicultural experiences
  • Represent a global brand in the gaming world
  • Fast-track career development opportunity

What does your day-to-day in this role look like: 

Being a Gaming Support agent, you will:

Assist gamers using your gaming language

Become an expert using your troubleshooting skills

Be ready to help via email/chat and phone calls

Use your positive energy

Specialize in a specific brand

What do you need to be successful at this job?

  • Language Maestro: Fluent in French, good English
  • Tech Savvy: Curious about the latest tech
  • Customer Charmer: Experience is a bonus
  • Communication Virtuoso
  • Empathy Expert

By joining this role, this is what you can expect:

  • Joyful Lisbon
  • Skyrock Growth with a 12-month renewable contract
  • Portuguese Extra Delights: Meal vouchers, 2 extra salaries
  • Guardians of Wellness: Private health insurance after 6 months

Relocation Package is included:

  • Flight to the Future: Covered flight expenses
  • First-Class Arrival: Airport pick-up and settling assistance
  • Nest in Comfort: Accommodation provided in shared apartments
  • Language Safari: Complimentary Portuguese lessons
  • Active & Awesome: Free sports activities

Football tournaments, beach barbecues, surf lessons, and cultural events await! 

Make it your Next Job Without Boundaries! 🚀

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Get to know more about Atlean World👇

Atlean World is going to be your recruitment partner during the whole journey: 

Guiding Your Odyssey with Atlean World

Personal Touchpoint:

As soon as you hit "Apply," one of our expert recruiters will reach out to you. Expect a friendly conversation where we dive into the details of the role, helping you understand the ins and outs.

Q&A Session:

Have questions? Curiosities? Our recruiters are your go-to resource. We'll address all your queries, ensuring you have a comprehensive understanding of the opportunity you're stepping into.

Making it Happen:

Once you're well-informed and excited about the role, we get you ready for the next steps and connect you with our esteemed client. Think of us as the bridge that links your aspirations with the right opportunity.

Ongoing Support:

Your journey doesn’t end with the introduction. We remain at your service for any further questions or assistance you may need throughout the recruitment process. From clarifying role specifics to offering guidance, we're here for you.

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What You Should Know About Spécialiste en Support de Jeux Vidéos - Français, Atlean World

Atlean World is excited to announce an incredible opportunity for a Spécialiste en Support de Jeux Vidéos - Français! Nestled in the vibrant city of Lisbon, Portugal, this role invites you to immerse yourself in a multicultural environment while representing a leading brand in the gaming industry. Imagine spending your day assisting passionate gamers, harnessing your troubleshooting prowess, and engaging with customers through various channels like email, chat, and phone calls. As a key player in our team, you’ll specialize in customer delight, leveraging your fluency in French and good command of English to ensure gamers have the support they need. The joy of this role extends beyond work; you’ll get to enjoy life in Lisbon, complete with meal vouchers, private health insurance after six months, and a generous relocation package that covers your flight, accommodation, and even offers free Portuguese classes! This position not only fast-tracks your career but also provides an engaging lifestyle with plenty of activities including sports, cultural events, and social gatherings. Ready to take your career to the next level? Join us at Atlean World, where your next job has no boundaries! 🌍🚀

Frequently Asked Questions (FAQs) for Spécialiste en Support de Jeux Vidéos - Français Role at Atlean World
What responsibilities does a Spécialiste en Support de Jeux Vidéos - Français have at Atlean World?

As a Spécialiste en Support de Jeux Vidéos - Français at Atlean World, your primary responsibilities will include assisting gamers by leveraging your gaming experience, troubleshooting issues they face, and providing support via email, chat, and phone calls. You will specialize in a specific gaming brand, ensuring that customer inquiries are handled with a great level of expertise and care. The role is all about helping gamers and ensuring they have an enjoyable experience with the games they love.

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What skills are required for the Spécialiste en Support de Jeux Vidéos - Français position at Atlean World?

The Spécialiste en Support de Jeux Vidéos - Français role at Atlean World requires you to be fluent in French and possess a good command of English. You should have strong troubleshooting skills, an affinity for technology and gaming, and the ability to communicate effectively. Experience in customer service is a bonus, but a positive attitude and empathy towards gamers are crucial for your success in this position.

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How does Atlean World support its Spécialiste en Support de Jeux Vidéos - Français employees?

Atlean World is dedicated to the success of its Spécialiste en Support de Jeux Vidéos - Français employees. From a comprehensive onboarding process to ongoing support, our recruitment team is here to guide you through your professional journey. This includes being available for questions and providing guidance about your role even after you’ve been hired. Plus, the relocation package and benefits like private health insurance further ensure your well-being.

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What are the career growth opportunities for a Spécialiste en Support de Jeux Vidéos - Français at Atlean World?

Atlean World emphasizes professional development, offering fast-track career growth opportunities for Spécialiste en Support de Jeux Vidéos - Français. With a clear path to advancement, employees can quickly grow within the company through training programs and performance recognition. Plus, working in Lisbon provides an enriching cultural experience that enhances both professional and personal growth.

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What is included in the relocation package for the Spécialiste en Support de Jeux Vidéos - Français role?

The relocation package for the Spécialiste en Support de Jeux Vidéos - Français position at Atlean World is comprehensive. It includes covered flight expenses, airport pick-up, and assistance with settling in. Accommodation in shared apartments is provided, plus complimentary Portuguese language lessons and access to free sports activities, ensuring a smooth transition to your new life in Lisbon.

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Common Interview Questions for Spécialiste en Support de Jeux Vidéos - Français
What experience do you have with customer support in the gaming industry?

When answering this question, share specific examples of your past experience in customer support, especially relating to gaming. Highlight your problem-solving skills and how you helped customers navigate various issues, showcasing your passion for gaming and customer satisfaction.

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How do you handle difficult customers in a gaming support role?

Respond by explaining your approach to dealing with difficult customers. Emphasize the importance of empathy, maintaining a calm demeanor, and actively listening to understand their issues. Provide a specific example where you successfully resolved a challenging situation.

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What gaming platforms are you familiar with?

Discuss the gaming platforms you have experience with and express your excitement about learning new ones. If possible, mention any troubleshooting experiences you've had on these platforms to showcase your technical abilities.

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Can you explain a technical issue you've resolved?

Illustrate your technical knowledge by recounting a specific issue you resolved. Explain the steps you took to identify the problem, how you communicated the solution to the customer, and the positive outcome.

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Why do you want to work as a Spécialiste en Support de Jeux Vidéos at Atlean World?

Share your passion for gaming and how Atlean World’s values align with your career aspirations. Mention your eagerness to contribute to a team that prioritizes support and customer satisfaction within a dynamic environment.

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How would you prioritize multiple support inquiries?

Discuss your approach to prioritizing tasks based on urgency and impact. Highlight techniques you would use, such as assessing the nature of each inquiry or utilizing support tools to manage your workload effectively.

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Describe a time when you had to learn something quickly to assist a customer.

Provide an anecdote of a situation where you successfully learned about a game or a technical issue rapidly. Emphasize your resourcefulness and willingness to go the extra mile for customer satisfaction.

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What do you do to stay current with gaming trends?

Talk about your enthusiasm for the gaming industry and how you keep up with trends, such as following gaming news sites, participating in forums, or engaging with gaming communities. This shows your ongoing commitment to improving your knowledge.

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How would you adapt your communication style when dealing with different types of gamers?

Convey your flexibility and understanding in adjusting your communication style. Mention how you would gauge a gamer’s level of expertise and tailor your language to fit their familiarity with gaming terminology.

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What qualities do you think are essential for a successful gaming support agent?

Highlight the key qualities such as empathy, patience, clear communication, and technical understanding. Also, emphasize the importance of being a team player and maintaining a positive attitude even under pressure.

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TEAM SIZE
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 6, 2025

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