Bilingual Customer Support Associate- Amarillo, Texas
At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits. Benefits offered include:
- Medical & Prescription Drug Coverage
- 401K/Retirement Savings Plan
- Dental Insurance
- Vision Insurance
- Basic Life Insurance
- Short- and Long-Term Disability
- Employee Assistance Program
- Company Holidays & Paid Time Off
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Educational Assistance
- LifeLock Identity Theft Protection
- Paid Training
- LinkedIn Learning
Hourly rate: $18.00 - $19.00 based on experience.
Bilingual (Spanish-English) Differential Pay following completion of a bilingual assessment-Additional $2.00 per hour.
The shift is Monday through Friday
9:15 am to 6:15 pm.
Atmos Energy is seeking Customer Support Associates for our Customer Contact Centers in Amarillo and Waco.
Top Employer Recognition
America’s Best Employers – Forbes Magazine
The 100 Most Trustworthy Companies In America - Forbes Magazine
Top Places to Work - Dallas Morning News
Best Places to Work - Mississippi Business Journal
Best Place to Learn - Dallas Chapter of the American Society for Training and Development (ASTD)
The Successful Candidate:
Responsible for performing basic customer support activities including billing review and adjustment, service order creation and emergency call handling. Maintains working knowledge of Atmos Energy customer service policies, procedures, and systems.
1. Responds to current and/or prospective customers regarding service connections, disconnections, marketing programs, billing questions and payment arrangements. This contact is primarily by phone but may also include other forms of communication. (20%)
2. Receives and processes transactions and requests based on designated level of authority. Forwards other issues to appropriate level of responsibility. (20%)
3. Analyzes, evaluates, and addresses customer issues utilizing current company policy. (20%)
4. Reviews, analyzes and corrects errors on customer accounts to ensure accuracy using an online Customer Information System. Communicates correct information to customers in a timely manner. (20%)
5. Research potential discrepancies on customer accounts and takes appropriate action to verify customer identity, address(es) and delinquent accounts as required. (10%)
6. Handles customer calls to ensure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes. (10%)
Minimum Requirements
Educational/Experience Level:
A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED); and successful completion of the Customer Service Assessment, demonstrating communication and customer service skills.
Communication Skills:
Requires excellent verbal and written communication skills.
Numeric Skills:
Requires the ability to perform basic addition, subtraction, multiplication, and division.
Computer Skills:
Requires intermediate computer skills for data entry, reference and/or retrieval tasks.
Previous experience with a Customer Information System is a plus.
Work Conditions:
Works in an indoor environment.
Occasionally requires performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting. May require sitting for long periods of time.
Other Requirements:
As a safety-sensitive position, pre and post-employment screenings, including but not limited to drug testing as outlined by the Department of Transportation and Pipeline Hazardous Material Safety Administration are required.
THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION
Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
About Us
Atmos Energy Corporation, an S&P 500 company headquartered in Dallas, is the country’s largest natural gas-only distributor. We safely deliver reliable, affordable, efficient, and abundant natural gas to more than 3 million distribution customers in over 1,400 communities across eight states located primarily in the South. As part of our vision to be the safest provider of natural gas services, we are modernizing our business and infrastructure while continuing to invest in safety, innovation, environmental sustainability, and our communities. Atmos Energy manages proprietary pipeline and storage assets, including one of the largest intrastate natural gas pipeline systems in Texas.
Job Family:
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join us at Atmos Energy as a Bilingual Customer Support Associate in Amarillo, Texas, where we prioritize an employee-focused culture and rewarding work. In this position, you'll help current and prospective customers navigate their natural gas needs. Not only will you be handling service connections and billing questions, but you'll also play a crucial role in emergency call handling, ensuring that our customers feel safe and supported. With competitive pay ranging from $18.00 to $19.00 per hour, plus an additional $2.00 per hour for bilingual skills, you'll enjoy the perks of our flexible environment, including comprehensive benefits such as health insurance, 401K options, and educational assistance. Whether it's a billing review or creating service orders, your day-to-day interactions will be primarily via phone, but could extend to other forms of communication. We value your ability to think critically, analyze customer issues, and ensure accurate information is relayed. Plus, you'll be joining a team recognized as one of America’s Best Employers according to Forbes Magazine. If you're passionate about providing excellent customer service and looking for a role where you can thrive and grow, we’d love to see your application. Come be part of a company that believes a diverse workforce is key to our ongoing success.
Join Sam's Club as a Member Team Lead to foster an inclusive environment while leading a dedicated team in providing outstanding member services.
Join Madison Reed as an Assistant Colorist, where you'll support licensed professionals and enhance guest experiences in a vibrant salon environment.
FellowshipLIFE is looking for an RN Supervisor to provide exceptional home care and support for seniors in the Whiting, NJ area.
Join TriHealth as a Medical Assistant and contribute to patient care by performing essential clinical tasks in a supportive team environment.
As a key member of the healthcare team, the Registered Nurse Triage and Transition role focuses on patient-centered care and effective management of patient calls.
Join Festival Foods as a part-time Grocery Clerk I, where you will enhance the shopping experience with excellent customer service and efficient stocking.
Become part of Allied Universal's Security Operations Center as a Dispatcher, where your role is crucial in managing communications and incident responses.
Atmos Energy, the largest gas-only utility company in the US, is interested in more than atmospherics; it is focused on delivery. Through its utility units, which operate under the Atmos Energy brand, the holding company distributes natural gas to...
9 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
