Food Runner

As a Food Runner at Hotel Jerome, you will be responsible for delivering food from the kitchen to the dining area while ensuring that it arrives promptly and in perfect condition. This means communicating effectively with both kitchen staff and servers to confirm order statuses and prioritize delivery. You’ll also be adding garnishes and ensuring the presentation of each dish is immaculate. Additionally, you'll interact with guests to ensure their satisfaction and assist with any of their needs, which is essential to creating a memorable dining experience.

While prior experience in a customer service role or a similar position is preferred, it is not mandatory to apply for the Food Runner role at Hotel Jerome. What’s most important is your ability to communicate effectively in English and your willingness to support your team in delivering exceptional service. Flexibility is also essential, as you will be required to work weekends and holidays as part of the restaurant team.

Yes, upon joining Hotel Jerome as a Food Runner, you will receive comprehensive training tailored to our unique dining environment. This will include familiarization with our menu, service protocols, and health and safety standards. You'll learn from experienced team members who will guide you in providing excellent service and ensure you feel well-prepared to meet the guests' needs confidently.

Working at Hotel Jerome comes with a competitive compensation package. As a Food Runner, you will receive a starting wage of $11.79 per hour plus tips. Additionally, our comprehensive benefits package includes paid time off, healthcare plans, 401(k) with employer contributions, and exclusive employee discounts on stays. This way, you can enjoy the luxury of our beautiful property while providing outstanding service!

The work environment for a Food Runner at Hotel Jerome is dynamic and fast-paced, characterized by a dedicated team and a commitment to exceptional guest service. You’ll work closely with chefs and other staff in a collaborative atmosphere where everyone's contributions are valued. It’s an opportunity to be in a bustling luxury dining setting where your efforts directly enhance our guests' experience in the heart of Aspen!

When answering this question, focus on your ability to manage time effectively under pressure. Describe how you will assess priority based on the urgency of orders and guest needs and communicate with your team to ensure that everything runs smoothly. Mention specific strategies, like staying organized and using checklists.

In your response, share a specific story that highlights your problem-solving skills and commitment to customer service. Explain how you remained calm, listened to the guest's concerns, and worked to meet their needs, demonstrating your ability to create a positive dining experience even in challenging situations.

The key here is to emphasize the importance of communication and teamwork. Mention that effectively communicating between the kitchen and front of house ensures that food is served accurately and promptly. Highlight your enthusiasm for providing excellent service and making guest happiness a top priority.

When addressing this question, reference your knowledge of food safety standards, such as maintaining proper food temperatures, preventing cross-contamination, and keeping work areas clean. You could also describe how you would ensure that these practices are followed consistently to uphold the quality standards of Hotel Jerome.

In your answer, focus on your passion for the hospitality industry and your desire to create memorable experiences for guests. Discuss how positive interactions with both guests and team members motivate you to deliver your best and how that translates to exceptional service.

Your answer should reflect your ability to effectively convey information concisely and courteously. You could mention that you value active listening and always ensure clarity in your communications. Provide examples of how you adapt your communication style to different situations or audience needs.

Discuss specific techniques such as deep breathing, prioritizing tasks, and staying organized to manage stress effectively. You might mention how you rely on teamwork and clear communication to stay focused and ensure that guests receive prompt service, even during busy times.

Highlight how a Food Runner acts as the critical link between the kitchen and the dining area, ensuring smooth and timely service, which directly impacts guest satisfaction. Discuss the importance of attentively responding to guest needs and creating a welcoming atmosphere.

Do your research prior to the interview. Express your admiration for Hotel Jerome’s rich history and its commitment to providing personalized service. Discuss how you align with their values of luxury and hospitality, making it a great fit for you.

Here, articulate your appreciation for the unique experience offered by Hotel Jerome and the opportunity to work in a historic and luxury setting. Show that you resonate with the company’s mission to create unforgettable moments for guests, and express your enthusiasm for being part of such a storied establishment.