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Room Attendant - job 1 of 3

Company Description

Unveiling Madeline’s complete transformation... A refreshed palette of earthen hues and artful details inspired by the texture and topography of the surrounding Colorado landscape infuse a renewed contemporary elegance to the property, invoking a luxurious and welcoming year-round mountain environment, and offering a chic yet approachable respite from Telluride’s active outdoor lifestyle at a Forbes five star property. Curated by our team of Adventure Guides, with over 60 years of combined Telluride residency, create personalized itineraries with insider access to an endless array of one-of-a-kind experiences set against the breathtaking backdrop of the San Juan Mountains. From foraging the verdant mountainside with our executive chef to taking on Colorado’s backcountry from above on a paragliding tour, adventure abounds this season.

The targeted compensation range for this full time year round, non-exempt position is $18.00/hr. The position offers a competitive compensation package presented by Auberge Resorts Collection.

Job Description

Join our team as a Room Attendant, where your passion for cleanliness and attention to detail will shine as you meticulously prepare and maintain our guest rooms. Be the silent architect of memorable stays, ensuring that every corner sparkles with comfort and warmth for our valued guests.

  • Clean and tidy guest rooms, including making beds, vacuuming, dusting, and replenishing amenities.
  • Inspect and report any maintenance issues or damages in guest rooms to ensure prompt resolution.
  • Ensure compliance with hotel cleanliness standards and policies in all assigned areas.
  • Restock and maintain inventory of guest room supplies such as toiletries, linens, and towels.
  • Provide excellent customer service by responding to guest requests and ensuring a comfortable and enjoyable stay.

Qualifications

  • One-year Housekeeping experience 
  • Able to work a flexible schedule, including weekends and holidays, according to department needs.
  • Prior experience in a luxury hotel preferred

Benefits Package

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dentaland Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Apply and explore more career opportunities through the Auberge Resorts Collection career page. The application deadline for this role is May 19th, 2024. However, this position is often required year-round, and it's probable that it will be reposted in the future.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Madeline Hotel and Residence is an Equal Opportunity Employer, M/F/D/V. Madeline Hotel and Residence Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Madeline Hotel and Residence complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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CEO of Auberge Resorts
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Mark Harmon
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Average salary estimate

$37440 / YEARLY (est.)
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$37440K
$37440K

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What You Should Know About Room Attendant, Auberge Resorts

As a Room Attendant at Madeline Hotel and Residence, you'll play a vital role in creating a relaxing and inviting atmosphere for our guests. Imagine yourself ensuring that every room reflects the luxury and attention to detail that we're known for at this stunning mountain getaway in Colorado. Your day-to-day responsibilities will include cleaning and organizing guest rooms, making beds, vacuuming, and replenishing supplies to ensure a warm and welcoming environment. You'll have an eye for detail, inspecting rooms for maintenance issues and resolving them promptly, all while adhering to our high cleanliness standards. If you're passionate about providing exceptional customer service, this is the place for you! You’ll interact with guests and respond to their requests, ensuring their stay is as comfortable as possible. We value your effort and attention to detail, which is why we provide a comprehensive benefits package that includes paid time off, health care plans, and employee discounts. Being a part of our team means more than just a job; it’s about contributing to an experience that sits amidst the breathtaking backdrop of the San Juan Mountains. With a targeted compensation of $18.00/hr, this full-time position offers a fantastic opportunity to thrive within the esteemed Auberge Resorts Collection. We’re excited to welcome a dedicated Room Attendant who can help us continue making unforgettable memories for our guests.

Frequently Asked Questions (FAQs) for Room Attendant Role at Auberge Resorts
What are the primary responsibilities of a Room Attendant at Madeline Hotel and Residence?

As a Room Attendant at Madeline Hotel and Residence, your main responsibilities include cleaning and maintaining guest rooms, making beds, vacuuming, and ensuring all amenities are replenished. You'll also inspect the rooms for damages or maintenance issues and report them to ensure a prompt resolution, while adhering to our high cleanliness standards.

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What qualifications do you need to apply for the Room Attendant position at Madeline Hotel and Residence?

To apply for the Room Attendant position at Madeline Hotel and Residence, candidates should ideally have at least one year of housekeeping experience in a similar environment. Prior experience in a luxury hotel is preferred, and the ability to work a flexible schedule, including weekends and holidays, is essential.

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What type of benefits does Madeline Hotel and Residence offer for Room Attendants?

Madeline Hotel and Residence offers a comprehensive benefits package for Room Attendants, including paid time off, medical, dental, and vision healthcare plans, as well as a 401(k) plan with employer contributions. Employees also enjoy health and flexible spending accounts, an Employee Assistance Program, and discounts for stays at our properties.

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How does the Room Attendant contribute to guest satisfaction at Madeline Hotel and Residence?

The Room Attendant plays a crucial role in guest satisfaction at Madeline Hotel and Residence by ensuring that rooms are impeccably clean and well-stocked. By providing attentive service and responding promptly to guest requests, you help create an inviting atmosphere where guests feel comfortable and valued throughout their stay.

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What is the compensation range for the Room Attendant position at Madeline Hotel and Residence?

The targeted compensation range for the Room Attendant position at Madeline Hotel and Residence is $18.00 per hour. This position is a full-time, year-round role that offers not only competitive pay but also a fantastic benefits package.

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Common Interview Questions for Room Attendant
Can you describe your previous housekeeping experience relevant to the Room Attendant role?

When answering this question, focus on your past roles, highlighting specific tasks you performed, the types of environments you worked in, particularly if they were luxury hotels, and any relevant achievements that showcase your attention to detail.

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How do you handle a situation where a guest requests additional amenities or has special requests?

In response, emphasize your customer service skills, indicating that you would prioritize guest satisfaction by fulfilling their requests promptly and with a positive attitude, ensuring their needs are met to enhance their stay.

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What steps do you take to ensure that cleanliness standards are met?

Discuss your approach to cleaning, such as following a checklist, double-checking your work, and being meticulous about detail. Explain how you stay organized and confirm that every task is completed to the highest standard to maintain hotel cleanliness.

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How would you prioritize your tasks if assigned multiple rooms at once?

Show your ability to manage time effectively by discussing methods like creating a priority list based on guest check-out times and booking schedules. Share how you remain efficient and thorough while still delivering quality service.

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Can you give an example of a time when you had to deal with a maintenance issue in a room?

Here, reflect on a specific instance where you identified a maintenance problem, how you reported it to management, and any follow-up you did to ensure it was resolved, highlighting your proactive nature.

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What do you think is the most important aspect of being a Room Attendant?

In this response, convey your belief in the importance of cleanliness, attention to detail, and providing excellent customer service, emphasizing how these contribute to guests' positive experiences.

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How do you stay motivated during repetitive tasks?

Share your tactics for maintaining motivation, such as setting personal goals, finding satisfaction in completing tasks to a high standard, or viewing your work as essential to creating a comforting experience for guests.

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Are you comfortable working a flexible schedule, including weekends and holidays?

Make it clear that you understand and are willing to work a flexible schedule, emphasizing your commitment to the role and the importance of accommodating guests' needs at the hotel.

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In your opinion, how does teamwork play a role in the housekeeping department?

Discuss the significance of effective communication and cooperation among colleagues to ensure that all tasks are completed efficiently and that the highest standards of cleanliness are upheld throughout the hotel.

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What would you do if you found an item in a guest room that was lost?

Express your understanding of hotel policies regarding lost items, highlighting that you would report it in accordance with hotel procedures and preserve the item for the guest, demonstrating integrity and responsibility.

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DATE POSTED
April 12, 2025

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