Senior Technical Business Analyst, STIP

As a Senior Technical Business Analyst at Australian Payments Plus, your responsibilities will include gathering and documenting requirements for payment solutions, analyzing card payment projects, and supporting stakeholders. You'll also act as a liaison between internal teams and external vendors, ensuring that all requirements are clearly communicated and met during project execution.

To excel as a Senior Technical Business Analyst at AP+, you should have at least 7 years of experience in card payments, a strong knowledge of card schemes including eftpos, Visa, and MasterCard, and familiarity with Stand-in Processing (STIP). Additionally, expertise in documentation and stakeholder management, as well as proficiency in Agile methodologies, are essential qualifications for this role.

At AP+, we believe in continuous learning and personal development. As a Senior Technical Business Analyst, you will have opportunities to sharpen your skills through engaging projects, collaboration with talented colleagues, and access to training resources that promote both professional growth and leadership development within the dynamic payments ecosystem.

The company culture at AP+ is centered around unity, innovation, and inclusivity. As a Senior Technical Business Analyst, you'll be part of a connected team where your ideas are valued, and you are encouraged to push boundaries. We celebrate collaboration and maintain a balance between work and personal well-being, ensuring a rewarding work experience.

In the role of Senior Technical Business Analyst at Australian Payments Plus, you will engage with various tools and technologies related to card payment systems. Familiarity with documentation tools, project management software, and Agile frameworks will be critical. Understanding card messaging standards like AS2805 or ISO8583 will also be necessary to fulfill your role effectively.

In answering this question, talk about specific projects where you have taken the lead or actively contributed. Mention the technologies used, challenges faced, and how you effectively gathered and documented requirements. Highlight outcomes or improvements brought about in those projects.

When prioritizing tasks, I assess the impact and urgency of requirements. I often use project management techniques to create a structured prioritization matrix, working closely with stakeholders to align priorities with the overall project goals. This ensures that critical tasks are addressed first for successful outcomes.

Stakeholder management is about building strong relationships. I make it a point to engage with stakeholders early in the project to understand their needs and concerns. Regular updates and open channels of communication help maintain transparency and ensure that everyone is aligned with project objectives.

I believe conflicts can be opportunities for improvement. I approach disagreements with a problem-solving mindset, creating an open dialogue to understand all viewpoints. Collaborative discussions often lead to mutually beneficial solutions that align everyone back to the project goals.

I have a strong preference for Agile methodologies, as they promote flexibility and responsiveness in project management. In fast-evolving fields like payments, being adaptable enables timely modifications to meet business needs without diverging from the technology timeline.

While there are many important skills, I believe exceptional communication is key. The ability to explain complex technical concepts to non-technical stakeholders is vital. Effectively conveying information can bridge knowledge gaps and foster collaboration.

I utilize standard documentation practices such as structured formats and templates, alongside regular reviews from both business and technical teams. This ensures clarity and relevance in all documents, enhancing comprehension among diverse audiences.

In such scenarios, I prioritize planning and communication. I often recall a particular project where I optimized processes to meet the deadline. I shared tasks across the team, ensuring we covered ground efficiently while providing necessary updates to stakeholders to manage expectations.

Post-implementation, I focus on key performance indicators defined during the project scope. I also engage with stakeholders to get feedback on their experience with the new solution, ensuring that it delivers the intended benefits and identifying any areas for improvement.

The payments industry is seeing a rise in digital solutions and security measures. To adapt, I would continue to educate myself on emerging technologies and regulations. Proactively tracking market trends allows me to position projects for success while aligning with business goals.