Job details

Sales Support Representative

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The Sales and Support Rep works under the direction of the Sales Manager and provides best-in-class experience to our partner bike shops. In this role, you will guide partners through the sales and warranty process, enter orders from shops, and handle returns and exchanges. The ideal candidate for this role is a self-started and highly motivated. You have experience with sales and are comfortable advocating for the company and its products. You are passionate about mobility and can relay that passion to our partners in telling them why our brand is the best in the industry.

Reporting to the Sales Manager, the Sales Representative is responsible for the following:

Learn the Aventon brand product line and proactively reach out to partners to sell our products Establish new partnerships with onboarded shops; maintain assigned partner relationships Enter sales orders; track progress to ensure timely fulfillment and delivery Understand and anticipate the needs of our retail partners, proactively reach out to assigned shops in order to maximize their experience and our revenue Work closely with Field Sales Reps to delight partner Provide support for shipping and warranty inquiries Generate revenue to meet goals on a monthly, quarterly, and annual basis Bring feedback from our customers to our leadership team; assist in the continuous improvement process within the B2B Support and Sales departments.

QUALIFICATIONS:

Experience in sales or retail customer service experience is highly preferred. Knowledge of e-bikes is highly preferred Internet-savvy and comfortable with office applications (PC/Mac, word processor, spreadsheet, web browsers, mobile devices)Motivated self-starter who will be pro-active in finding new partners, growing the team, and generating revenue for the company Excellent written communication skills with attention to detail (spelling, grammar) a must. Excellent verbal communication, ample time will be spent on the phone with customers Demonstrate follow-through and getting things done “Can do” attitude and problem-solving skills.

KEYS TO SUCCESS:

DATA DRIVEN – you thrive on data and use it to guide your decision making, recommendations, and priorities.

NIMBLE – you can work in ambiguity and are committed to helping Aventon level up. You can shift perspectives, priorities, and deadlines.

RESILIENT – you don’t shy away from a challenge and take every opportunity to learn and grow. You’re accountable, can admit when you’re wrong, and can come back to the table after a hard day to keep working toward our desired future.

SOLUTIONS ORIENTED / SOLUTIONIZED – you can identify the problem and find a solution for it. You strive for continuous improvement and aren’t afraid to speak up about what is working, and what isn’t.

ENGAGED – you love the work, love the product, and believe in the mission. If you don’t connect with something about Avant Sports, this probably isn’t the place for you.

$43,680 - $73,680 a year

EQUAL EMPLOYMENT OPPORTUNITY:

Ride Aventon, Inc. (“the Company” or “Aventon”) is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Aventon is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please email our Human Resources at hr@aventon.com.

Average salary estimate

$58680 / YEARLY (est.)

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$43680K

$73680K

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What You Should Know About Sales Support Representative, Aventon

Are you passionate about mobility and looking to join a dynamic team? Aventon is seeking a Sales Support Representative to work in Brea, California. In this role, you’ll have the exciting opportunity to engage with our partner bike shops and provide exemplary service that reflects our dedication to quality and innovation. As a Sales Support Representative, you'll be answering inquiries about our products, guiding partners through the sales and warranty processes, and even entering orders to ensure efficient fulfillment. Your strong sales experience and motivation will allow you to establish and nurture relationships with our partners, maximizing their experience while driving revenue for Aventon. You’ll work closely with our Field Sales Reps, and your input will help shape how we grow and improve our offerings. If you thrive on data, adapt quickly, and are solutions-oriented, we’d love to have you on board. You’ll also be the voice of our customers, sharing their valuable feedback with our leadership. If you’re ready to immerse yourself in the world of e-bikes and contribute to a company that cares about its mission, then this is the position for you!

Frequently Asked Questions (FAQs) for Sales Support Representative Role at Aventon

What are the primary responsibilities of the Sales Support Representative at Aventon?

As a Sales Support Representative at Aventon, your key responsibilities will include guiding partners through the sales and warranty processes, entering and tracking orders from bike shops, handling returns and exchanges, and establishing and maintaining partner relationships. You'll also work with Field Sales Reps to ensure our partners have a great experience, keeping communication lines open to address any shipping or warranty inquiries.