Inside Sales Representative - job 1 of 2

As an Inside Sales Representative at Axon based in Boston, you'll be responsible for selling our complete range of hardware, software, and service solutions to law enforcement agencies. This includes executing sales strategies through outbound prospecting, managing inbound queries, and delivering engaging product demos via phone or virtual means. Your role will also involve account management, travel to client sites as needed, and continuous participation in training to boost your industry knowledge.

To be considered for the Inside Sales Representative role at Axon, candidates should possess a Bachelor’s degree or relevant experience combined with at least one year in a full cycle sales role. Familiarity with Salesforce or another CRM tool, along with strong command of Microsoft Office applications, is critical. We're also looking for individuals who possess excellent communication skills, are self-motivated, and can thrive in a dynamic environment.

The working environment for an Inside Sales Representative at Axon is fast-paced and collaborative. You will be joining a team that emphasizes the importance of diverse perspectives and supports each other in achieving our mission of protecting lives. The role requires on-site presence four days a week in our Boston office, fostering a sense of community while also allowing flexibility in your work approach.

Axon offers a comprehensive benefits package for the Inside Sales Representative role, which includes a competitive base salary and uncapped commission potential. Additional benefits encompass discretionary paid time off, paid parental leave, medical, dental, and vision plans, emotional wellness support, fitness programs, and unique learning opportunities. Our office culture is vibrant, with perks like snacks and support for physical and mental well-being.

At Axon, career growth is a priority for us. As an Inside Sales Representative, you will engage in various training programs to enhance your industry expertise and sales skills. The company promotes internal mobility and offers opportunities for advancement, encouraging employees to continuously develop and apply their talents in ways that contribute to our mission of safety and justice.

When approaching outbound prospecting, it's essential to research and tailor your outreach to each prospect's needs. I focus on understanding the specific challenges law enforcement agencies face and demonstrate how our solutions can directly address these issues. Building rapport and establishing trust through effective communication is crucial for success.

In my previous role, I successfully landed a significant deal with a local law enforcement agency by identifying their specific needs and customizing our product offerings accordingly. I developed a comprehensive proposal that highlighted the benefits of our solutions, followed up regularly, and maintained open communication throughout the process, leading to a successful close.

Time management in a fast-paced sales environment relies on prioritizing tasks and setting clear goals. I typically utilize digital tools to organize my daily activities, allocating specific times for prospecting, client calls, and follow-ups. Additionally, I remain flexible and adjust my schedule as needed based on urgent client requests or high-priority opportunities.

Handling objections requires active listening and empathy. I listen to the client's concerns without interrupting and validate their perspective. Then, I provide well-researched responses that address their concerns while reinforcing the value of our products. This approach often leads to productive discussions and even resolution of misconceptions.

For effective product demonstrations, I focus on understanding the audience's specific needs and customizing the demo accordingly. I keep the presentation engaging by highlighting the practical applications of our solutions and encouraging interaction through Q&A. Delivering a demo in the context of their specific challenges typically resonates more with potential clients.

I stay informed about industry trends and developments by subscribing to relevant publications, attending webinars, and joining professional networks. Additionally, engaging with industry peers and participating in discussions on platforms like LinkedIn helps me keep my finger on the pulse of the law enforcement technology landscape.

In a previous role, a major change in our product offering required quick adaptation. I worked closely with my team to re-evaluate our sales strategies and communicate the changes to our clients promptly. By maintaining a proactive approach and clear communication, I was able to continue driving sales effectively during the transition.

I have extensive experience using CRM systems like Salesforce to manage customer interactions and track sales pipelines. I utilize these tools to analyze client data, provide insights into sales performance, and refine strategies to enhance outreach efforts. Being organized and data-driven has improved my efficiency and effectiveness in past roles.

My motivation in a sales role stems from my passion for helping others and driving positive change. I find satisfaction in knowing that the products I sell can significantly impact the safety and well-being of communities. Additionally, achieving sales targets and receiving recognition for my efforts drives me to continuously improve and excel.

I want to work for Axon because I am deeply inspired by the company's mission to Protect Life. I believe in the importance of supporting law enforcement agencies with innovative technology that fosters safer communities. My skills align perfectly with the Inside Sales Representative role, and I am excited about the opportunity to grow within a company that values collaboration and diverse perspectives.