Director, B2B Acceptance Client Management - job 1 of 2

As the Director of B2B Acceptance Client Management at Visa, your responsibilities include managing a portfolio of top B2B merchants in the Asia Pacific region, overseeing their card acceptance processes, and identifying growth opportunities. You’ll be instrumental in developing strategies to expand Visa's presence in the market while ensuring merchants optimize their acceptance environment. This role combines a consultative approach with analytics and leadership within the broader B2B Acceptance team.

To qualify for the Director, B2B Acceptance Client Management role at Visa, candidates should have a minimum of 10 years of relevant experience paired with a Bachelor's degree. Alternatively, 8 years of experience with an advanced degree or 3 years with a PhD is acceptable. Experience in treasury or working capital management, alongside the ability to build strong relationships and influence key executives, will greatly enhance your prospects.

Key skills for the Director, B2B Acceptance Client Management role at Visa include excellent relationship-building capabilities, strong leadership qualities, analytical prowess, and strategic thinking. Candidates should demonstrate their ability to influence C-suite executives and navigate complex market conditions. Being a self-starter who effectively manages efficiencies is crucial for excelling in this position.

At Visa, career growth is a core value, especially for pivotal roles like the Director, B2B Acceptance Client Management. The company offers a collaborative environment that fosters professional development through continuous learning, mentorship programs, and leadership training initiatives. Team members are encouraged to leverage their strengths while working closely with cross-functional teams to broaden their expertise.

The Director, B2B Acceptance Client Management at Visa plays a vital role in shaping the company's strategy in Australia by building merchant relationships and enhancing Visa's acceptance environment. This position directly contributes to Visa's growth in the B2B sector, ensuring a seamless experience for merchants and ultimately driving transaction volume while remaining competitive in the payments industry.

When answering, focus on specific scenarios where you successfully managed B2B relationships, detailing the strategies you used to understand client needs and how you overcame any challenges to drive growth.

Discuss your organizational skills, including techniques like task lists or project management tools, and your ability to assess which accounts need your immediate attention based on potential impact and needs.

Share a structured approach, such as conducting thorough market research, utilizing data analytics, and establishing open communication channels with merchants to gain insights into their processes.

Indicate specific KPIs you use to evaluate success, such as transaction volume growth, merchant satisfaction scores, or successful partnerships formed, and how you adjust strategies based on these metrics.

Explain your conflict resolution skills by providing examples of how you actively listen, empathize with the client’s position, and work collaboratively to find mutually beneficial solutions.

Cite specific tools or methodologies you have utilized for analytics in your previous roles. Discuss how you applied them to inform decisions on client proposals or initiatives.

Narrate a compelling story that illustrates your role, the challenges you faced, and how your efforts led to a successful outcome for both the client and your organization.

Talk about your experience working with various departments, emphasizing your communication strategies, and how you leverage diverse expertise to achieve common goals.

Share personal anecdotes that highlight your passion for fintech, innovation, or making payments more accessible, and how these motivations align with Visa's mission.

Discuss aspirations that reflect growth in leadership, a desire to spearhead innovative initiatives, and how you envision contributing to Visa's success and shaping the future of payment solutions.