Lead Care Coordinator - Dr. Murphy

As a Lead Care Coordinator at Barrow Brain and Spine, your primary responsibility is to manage the daily workflow of the physician’s office. This includes providing critical support to both the physician and Care Coordinators, overseeing staff schedules, ensuring effective communication among team members, and managing vital patient records and appointments for better efficiency in patient care.

To qualify for the Lead Care Coordinator role at Barrow Brain and Spine, candidates are required to have a high school diploma or GED and at least 2 years of experience in a medical setting. Experience with Athena One is a plus, as it can enhance your ability to navigate our practice's systems effectively.

Barrow Brain and Spine offers a comprehensive benefits package for Lead Care Coordinators, including two medical plan options, dental and vision coverage, short-term and long-term disability insurance fully paid by the employer, life insurance benefits, and generous paid time off to ensure you maintain a work-life balance.

At Barrow Brain and Spine, our workplace culture is built on performance, integrity, collaboration, and a deep commitment to patient care. As a Lead Care Coordinator, you’ll be part of a team that strives for excellence and empowers each member to make a meaningful impact on our patients’ health and lives.

As a Lead Care Coordinator at Barrow Brain and Spine, you will be responsible for training new Care Coordinators on various essential tasks, which include patient registration, scheduling, managing vital signs, arranging referrals, and general clinical operations necessary for the clinic’s daily workflow.

When answering this question, highlight specific experiences you have had in previous roles where you oversaw office operations. Discuss your familiarity with scheduling, patient care coordination, and any systems you've used that led to improved office efficiency.

For this question, share a specific example where you dealt with an upset patient or a tense situation. Focus on your communication skills, empathy, and ability to resolve conflicts effectively, ensuring the patient felt heard and supported.

Discuss your time management skills and methodologies, such as creating to-do lists or using digital scheduling tools. Emphasize your ability to adjust priorities based on urgent patient needs while ensuring regular tasks are completed timely.

In your response, draw on specific experiences where you've obtained insurance authorizations. Explain the steps you took and any common challenges you overcame, displaying your understanding of the healthcare insurance landscape.

Discuss your training approach, such as hands-on demonstrations or shadowing. Share a story where you successfully onboarded a new team member, focusing on how you tailored your style to meet their learning preferences.

Talk about a specific initiative or process change you implemented that positively impacted patient care or satisfaction. Quantify your success with data if possible, demonstrating your proactive problem-solving skills.

Mention any medical office software you've used, such as electronic health records (EHR) systems like Athena One, scheduling software, and billing systems. Relate your proficiency in these tools to how you can enhance operational efficiency.

Explain your understanding of HIPAA and other relevant healthcare compliance requirements. Discuss how you stay informed about changes in regulations and implement practices in your team to maintain compliance.

Share strategies you utilize to foster teamwork and morale, perhaps through team-building activities or open communication practices. Highlight your belief in mentoring and supporting colleagues to create a collaborative atmosphere.

Express your admiration for Barrow Brain and Spine’s commitment to patient care and its reputable standing in the medical community. Align your personal values with the organization's mission to improve lives, showing your eagerness to contribute effectively to the team.